Closing app music keeps playing in the background
Hi there
Sorry about that. Have you tried reinstalling our app to see if it helps? Also, please let me know which version you've got.
Yes!!!
"Close All Apps" worked until the latest software update (mine anyway).
Whatever the issue is, it needs to be addressed for your App.
3 years and still a problem.seriously! Its 2021. You should be able to close the app, by now. Deezer needs to catch up to the rest of the tech world. Even though a free app, I will be listening to music witha different provider.
We installed the apps on our Android phones and immediately found that there is quit button on the app.
This is extremely annoying and intrusive and falls in the category of SPAM.
If I want to quite an app, I should be able to do so by clicking a cross or swiping it. The way all the other apps works.
On my Note 5, it is the easiest to get out of it by opening the app browser and kill it there.
On the newer phones however, this trick for some reason does not work cleanly.
For starters then. Why does this app not at least have it's own quit button like all other apps?
uninstalled and reinstalled, didnt work.
its android app v6.1.15.86.
i dont know what other information you would need… im using a xiaomi redmi note 7 phone, it has it own launcher, the miui (vers. global 11.0.4) and the deezer app is also called TIM Music since its a free service provided by my phone/internet data package.
Hello. I am new to Deezer but have been streaming Spotify for years. When you close Spotify by swiping it off the screen, the music stops. Same with Tidal. Why is Deezer not doing this? I should not have to force stop the app to stop it from playing mujsic. Very annoying. So much so, I lasted just 4 days with Deezer before cancelling my trial subscription. Please fix and I will return.
Is this still not fixed?
I'm having the same problem, the app is still playing when I close it.
Are the Devs just incompetent or have you hired some developers who used to make ransomware?
I am a new user to Deezer and subscribed for a family package.
We installed the apps on our Android phones and immediately found that there is quit button on the app.
This is extremely annoying and intrusive and falls in the category of SPAM.
If I want to quite an app, I should be able to do so by clicking a cross or swiping it. The way all the other apps works.
On my Note 5, it is the easiest to get out of it by opening the app on browser and kill it there.
On the newer phones however, this trick for some reason does not work cleanly.
For starters then. Why does this app not at least have it's own quit button like all other apps?
Some apps have a specific setting that allows them to continue playing audio in the background. Open the app and look for any settings related to background audio or background playback. Disable or adjust those settings accordingly. On most mobile devices, you can force close an app to stop it from running in the background. Double-press the home button (or swipe up from the bottom on iPhone X and newer) to access the app switcher. Swipe left or right to find the app you want to close and swipe it up or off the screen. Open the recent apps overview by tapping the square or recent apps button (usually located at the bottom of the screen). Then, swipe the app left or right, or use the close or X button to force close it. A simple device restart can help clear any temporary issues or glitches that may be causing the music to persist in the background. Turn off your device, wait a few seconds, and then turn it back on.
Hi there
Thanks for reporting this to us. At the moment on some Android models, this is the behaviour of the app, there's no option to change. Please stop the player for the time being, and I'll be passing your comments to our devs so that they can look into it 
Copy that
Take care!
Just replied to you on another topic
Hi there again
Thank you for your patience and for the information provided. I've passed it all to our devs for investigation - I believe this is a known issue for that OS version.
This has just started happening to me and I'm fuming about it.
I use Deezer in my car (a lot) and stopping the music by closing the app has been the quickest and most simple and effective task for me with minimal process.
I now have to close the app and then access my notification bar to actually stop the music, because my screen won't stay on, and the app drops into memory meaning I have to activate my device with my fingerprint, call up the app from task and dismiss it from memory and then swipe down from the top of my device to find it in my notification bar and swipe right to shut it down completely.
This is incredibly dangerous for driving and I am sorry to say but only an idiot would think this is a great feature. Yes I'm angry, you are making things dangerous by adding pointless processes that add unnecessary steps to closing the app.
Was this tested with users? Why does it seem as though no thought is given for users who utilise the service whilst driving. Not all of use have modern cars with built in entertainment systems.
Who decided that this was a clever idea??
I'm seriously considering finding a different service because this is now the second issue I have discovered that affects drivers and puts people at risk.
Apologies for the tone of my response but you have a duty to provide a safe service and for me this is far from safe and needs addressing straight away.
Be aware that if a vehicle is running (engine switched on and static) in the UK it is illegal to even touch a mobile device.
If the phone is plugged in to charge and playing music, there should be an option for the screen to stay on allowing the app to constantly display the service minimising the need to even touch the mobile device,
A toggle switch should be located in settings to switch it on or off....
And then to stopping the app should be as simple as selecting the square and swiping the app away, as we have always been able to do in the past.
The issue still happens on Xiaomi Poco F3. I tried to disable app notifications, restricting background activity and pausing the song before swiping to close the app but still it runs in the background and starts playing music at random times.
The issue still happens on Xiaomi Poco F3. I tried to disable app notifications, restricting background activity and pausing the song before swiping to close the app but still it runs in the background and starts playing music at random times.
Try Music > Settings > Offline mode. See if that works.
Andother possibility is signing out. It would probably work but I suspect it would be inconvenient to sign in all the time. But maybe you can sign in with your fingerprint and sign out manually. That would ease the burden.
I downloaded deezer within the last month to try it out. I wanted to say this issue HAS NOT BEEN RESOLVED. I'm guessing it never will be changed judging by how long this thread has been going, but I am with those who find it annoying to close an app on an android in the fashion that every other app I have ever used is closed, but with deezer it doesn't in fact make the app stop functioning. I have read about the work arounds and pausing the app prior to closing, and frankly I will delete an app that won't function before I go through stupid work arounds. It's a shame because otherwise i like the app and audio quality.
Apologies you feel that way
We'll pass your comments on, have a great week!
Same here. Samsung Galaxy S8. Just began to see the problem.
I am trying to understand the issue. On my iPhone when I minimize my Deezer the tunes keep playing. I have to do an extra swipe to actually close the app, at which point the music stops. To my way of thinking, this is how it should be? I want to keep hearing music while I check other apps. In my car I merely press pause in my Apple CarPlay screen. I would be pissed if my music stopped when I mimimize the app. Or am I missing something?
Yes, you’re missing something. People (including me) were complaining that after we swipe the app closed, the music constinues to play. The solution seems to be to disable certain notifications in the app (Android) and to make sure to pause the music before swiping.
I am trying to understand the issue. On my iPhone when I minimize my Deezer the tunes keep playing. I have to do an extra swipe to actually close the app, at which point the music stops. To my way of thinking, this is how it should be? I want to keep hearing music while I check other apps. In my car I merely press pause in my Apple CarPlay screen. I would be pissed if my music stopped when I mimimize the app. Or am I missing something?
Yes, you’re missing something. People (including me) were complaining that after we swipe the app closed, the music constinues to play. The solution seems to be to disable certain notifications in the app (Android) and to make sure to pause the music before swiping.
But I think that is the point, I do not want to stop the music unless I swipe twice?
Thanks for the feedback, as Rudi mentioned, this is for now the behaviour of the app. We’ll be passing your feedback to our teams.
I'm on Android and I have to stop the music first. I can pull down from the top and hit pause before closing the app.
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