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Closing app music keeps playing in the background

  • 9 November 2017
  • 61 replies
  • 10721 views
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61 replies

K
Rank
Userlevel 7
Badge +6

Thanks for the feedback, as Rudi mentioned, this is for now the behaviour of the app. We’ll be passing your feedback to our teams.

https://www.deezer.com/en/profile/3421485864
4
Rank

need close button on android. can,t exit.

Want to stop from background.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Zoé.Scudeller 

Thanks for reporting this to us. At the moment on some Android models, this is the behaviour of the app, there's no option to change. Please stop the player for the time being, and I'll be passing your comments to our devs so that they can look into it :thumbsup_tone2:

Z
Rank

Hello,

On my Android (Samsung A40), the Deezer app is still playing music even when I explicitly close the app. I must reopen the app and stop the player. This is quite annoying since I'd expect the app to shut down on close. Is there a way to do this ? An option or parameter ? Thanks.

Rudi
Rank
Userlevel 7
Badge +7

We know it can be frustrating @Rooleyrools - thank you for your patience and understanding. I'll be passing your feedback on as well, in the hope that a solution is prioritised.

R
Rank

This has been happening for 2 years and no fix? The fact I need to go into Settings > Apps > Deezer to close this app is ridiculous. Pausing the music and closing the app in the cascade screen isn't closing it as it is still active in the background and still needs to be force stopped. Just pausing the music and hiding the app doesn't mean the app has been closed.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reporting it to us @Iliachenvaar we'll pass the feedback on to our devs :thumbsup_tone2:

I
Rank

Hello, 


I’m experiencing the exact same behaviuor on my Android phone (Xiaomi Mi 9T with MIUI 11). I’ve been using Deezer on my iPhone for years now, and I’m very used to closing excess applications every so often, which always immediately stopped Deezer from playing music. This immediately struck me, since after moving to Android, Deezer continues playing in the background without any way to stop it - other than starting the app again, pausing music and closing it again. There is a Deezer bar in the notification area, but it doesn’t react to button presses. Super annoying especially if I want to stop it quickly.

 

 

Thanks in advance

X
Rank

thank you.

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there again @xdiegox 

Thank you for your patience and for the information provided. I've passed it all to our devs for investigation - I believe this is a known issue for that OS version.

X
Rank

uninstalled and reinstalled, didnt work.

its android app v6.1.15.86. 

 

i dont know what other information you would need… im using a xiaomi redmi note 7 phone, it has it own launcher, the miui (vers. global 11.0.4) and the deezer app is also called TIM Music since its a free service provided by my phone/internet data package.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @xdiegox 

Sorry about that. Have you tried reinstalling our app to see if it helps? Also, please let me know which version you've got.

X
Rank

last week my phone got some updates (i dont know if deezer was included) and now im facing this problem.

 

before the updates, when opening the app list and swiping deezer app away, music would stop as the app was closed in the process (or looked like closed).

 

now, music persists even after swiping the deezer app away. 

 

if i perform this action, i want the app to close completely, i dont want it playing on background. i want it closed, memory freed for something else, no confirmations, nothing else’happening. for playing in background, i just minimize it. 

 

all the other apps act liken this unless i permit them. deezer dont even ask for my preferences and havent seen a settings tab for that yet.

 

swiping away an app from the running apps list is a practical way to close apps fast when you need it and since deezer has no quit/close button, ive used the swiping away operation to close it., now, even that is being denied.

 

could you please instruct me how to proceed to get it working properly?

Rudi
Rank
Userlevel 7
Badge +7
Hi there @Koosjr

Please check the tips above which should help as a workaround. Our devs are also looking into this 😉
K
I am a new user to Deezer and subscribed for a family package.

We installed the apps on our Android phones and immediately found that there is quit button on the app.

This is extremely annoying and intrusive and falls in the category of SPAM.

If I want to quite an app, I should be able to do so by clicking a cross or swiping it. The way all the other apps works.

On my Note 5, it is the easiest to get out of it by opening the app browser and kill it there.

On the newer phones however, this trick for some reason does not work cleanly.

For starters then. Why does this app not at least have it's own quit button like all other apps?
Flo.Deezer
Rank
Userlevel 7
Badge +1
Hi @Wa-Ray if you just pause the song and then close the app is that not helping? Are you unable to close the app at all?
W
Seems ridiculous but the only way is to restart the phone!
M
Rank
Are you guys talking about the Android "close all" feature? Unfortunately isn't something we can't change as this is a Android feature, but we are happy to pass the feedback on to our devs 😉 Please confirm if is this what you mean.


Yes!!!

"Close All Apps" worked until the latest software update (mine anyway).
Whatever the issue is, it needs to be addressed for your App.
M
Rank
This is such a pain!!
It was never an issue until I updated the software on my Samsung A5 last week; seriously considering cancelled my subscription and going back to Spotify!
It's not ok that it doesn't close when you "close all apps" and having to restart the phone each time is not realistic.

Is this being resolved?
Rafael.
Userlevel 7
Badge +7
Are you guys talking about the Android "close all" feature? Unfortunately isn't something we can't change as this is a Android feature, but we are happy to pass the feedback on to our devs 😉 Please confirm if is this what you mean.
R
Hi! Same problem here. Can NOT close the app on android. Cant find no EXIT button either. VERY BAD !! had to restart the phone to get it to stop. ( Samsung A8 )

Uninstalled the whole app....
T
Apparently this is a "Feature" After becoming frustrated with the app on my Galaxy S8 I contacted support and they said the designed way to stop music is to pause. Which is silly... then there is now way to shut down the app. The notification panel doesnt allow a stop or close. And as stated above if you force stop the app while music is streaming the audio continues to play and you have to restart your phone. Might be time to go back to Spotify if they don't resolve some of these issues soon. If you are in a smart connected home with Google Home or ChromeCast there is no way to stop the app from casting now through the app itself as well.
Anja
Userlevel 7
Badge +1
So is Deezer still playing music after you completely shut down the app?
E
Rank
Not completly
Anja
Userlevel 7
Badge +1
@Eli.Benyamini is you question answered or do you still have the issue you mentioned first after you closed the app?

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