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Scrobble Last.fm from Deezer not working

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Rafael.
Userlevel 7
Badge +7
Hi @Kornél Muhi, I'm not sure if it's possible to scrobble while being offline, perhaps LastFM can answer this question? Have your reinstalled the desktop app?
K
Rank
Hi @Rafael. This is a question to Deezer whether their app is capable of doing it 🙂 Other players like Groove and (now) Spotify are able to do that. Regarding the desktop app - no, why would I have reinstalled it?
Rafael.
Userlevel 7
Badge +7
Hi @Rafael. This is a question to Deezer whether their app is capable of doing it 🙂 Other players like Groove and (now) Spotify are able to do that. Regarding the desktop app - no, why would I have reinstalled it?

I suggested reinstalling to see if it could be something with the app. Scrobble is a LastFM feature and it's always good trying everything to see where the issue comes from.
bluezzbastardzz
Rank
Userlevel 7
Badge +8
At the moment the internal scrobbling option of Deezer seems to be broken, it only scrobbled the first track for me using their web player, then nothing, then after about half an hour the second track I played, but with three duplicates, so something is definitely wrong.

You could try to use external scrobbling apps supporting Deezer in the meantime, e.g. the Last.fm web scrobbler browser extension for their web player. I think the official Last.fm Android app can also scrobble Deezer if you enable it in its settings.
ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
E
Rank
My last.fm account is tied to the account deezer, but recently the tracks began to scrobble in a few hours, the listening time does not match, the songs go one by one with an interval of about a minute (with a duration of 3-4-5-6-7 tracks minutes). The problem is present in both the mobile application and the desktop.

Deezer was not updated (The latest available version is used everywhere). Please, fix it!
A similar theme in the support of last.fm: https://getsatisfaction.com/lastfm/topics/problems-with-scrobbling-deezer-mobile-app-desktop-app
E
Rank
My last.fm account is tied to the account deezer, but recently the tracks began to scrobble in a few hours, the listening time does not match, the songs go one by one with an interval of about a minute (with a duration of 3-4-5-6-7 tracks minutes). The problem is present in both the mobile application and the desktop.

Deezer was not updated (The latest available version is used everywhere). Please, fix it!
A similar theme in the support of last.fm: https://getsatisfaction.com/lastfm/topics/problems-with-scrobbling-deezer-mobile-app-desktop-app
E
Rank
Sorry. I duplicated this error in the appropriate topic: https://en.deezercommunity.com/troubleshooting-and-tips-4/scrobble-last-fm-697

I think my topic can be closed?
Shannon
Rank
Userlevel 5
Badge +1
@eames thanks for linking the corresponding discussion in the Last.fm forum! I'm assuming Last.fm is looking into this now as well since it was reported there.
As @bluezzbastardzz explained, the scrobbler browser extension should still work - can you use this workaround?
J
Rank
I'm using Deezer premium and have it chained with my last.fm account, and there is a bug that seems to be happening at totally random times: there are songs that get scrobbled at least 10 times on last.fm. I've also use Musicbee and youtube, and this never happens, so I'm totally convinced this is a Deezer thing. There are other pages around the Internet with info regarding this problem with other users, read this one: https://www.reddit.com/r/deezer/comments/8eh759/when_will_deezer_fix_the_multiple_lastfm/
J
Rank
Userlevel 3
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@jbermellon
Thanks for reporting this problem. Is this related to the Android app? Normally last.fm integration is only on Deezer website.
J
Rank
Hi @Jean-Baptite Vincey, I use deezer on web and on mobile app. I'm not using any third party scrobbling app. I connected my deezer and last.fm accounts using the info ion this link (in spanish https://support.deezer.com/hc/es/articles/201331201-Conectarse-a-Last-fm) from then on (about a year ago) all my played tracks on deezer are scrobbled to last.fm, some of the randomly getting between 5 to 10 scrobbles per song played (most of the times with two songs in a row, meaning 20 scrobbles, 10 per song, and 18 duplicates). I'm not sure if this happens only with my song on mobile, but now that you mention it, it might be so as I don't recall having this issue with my web playing music.
Renne
Rank
Userlevel 3
Badge +1
I confirm I have this issue too - on the desktop beta app (on Windows) v0.9.1. Started to misbehave perhaps two weeks ago or so. Will be glad to provide more information about the issue as needed, on that app or the mobile Android beta.
M
Rank
Hello! I have a problem with last fm synchronization recently. Seems like Deezer app multiplies the number of plays of the song and I have to delete them all the time.
Rafael.
Userlevel 7
Badge +7
Hello! I have a problem with last fm synchronization recently. Seems like Deezer app multiplies the number of plays of the song and I have to delete them all the time.

Hi there, please see @eames above 😉
bluezzbastardzz
Rank
Userlevel 7
Badge +8
It's unlikely that Last.fm will fix anything, as the internal Deezer implementation does not seem to be working correctly anymore. While trying to connect to my Last.fm profile for authentication of the internal Deezer scrobbling option, I got this error message on the first try:

"Invalid API key. If you are a third party developer see our authentication how-to to find out more."

So it is possible that your developers may have to check if their Last.fm API key is still valid, if this error message is true. Or maybe they changed something else recently which causes the problems now.
ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
E
Rank
My last.fm account is tied to the account deezer, but recently the tracks began to scrobble in a few hours, the listening time does not match, the songs go one by one with an interval of about a minute (with a duration of 3-4-5-6-7 tracks minutes). The problem is present in both the mobile application and the desktop.

Deezer was not updated (The latest available version is used everywhere). Please, fix it!
A similar theme in the support of last.fm: https://getsatisfaction.com/lastfm/topics/problems-with-scrobbling-deezer-mobile-app-desktop-app
The other day, the deezer application has been updated, but the problem has remained (on the screenshot, one track from the album scrolled 26 times, although all the tracks played one at a time, and this one is no exception).
When will the problem be solved? Alternative ways of scrobbling for ios (online listening) I do not know.






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M
Rank
According to my observations, multiplication often occurs with the last track listened and closing the application, so I think it's not the site. I hope it will be useful.
Anja
Userlevel 7
Badge +1
Thanks for the details guys, we're happy to pass this on to the team. We'll let you know, should there be any updates 🙂
O
I have this problem too. I use Deezer on Android and iOS on desktop. Some songs get scrobbled 20 or so times with playtimes every minute, some not at all. Problem started in the middle of July.
J
Rank
I confirm that it is also happening on the web app. Yesterday I was listening to one of my playlists and then it happened, 10 scrobbles of the same song. It is affecting mobile app, desktop apps and web site.
M
Rank
Userlevel 1
Additional details from my experience: the issue has been worsening in the last couple months, both on the Android app and the web player (I'm using Firefox on Linux). It seems to happen mainly when the Internet connection gets unstable, so maybe it's a good idea to this into account.


My profile: https://www.last.fm/pt/user/mrvieira
Anja
Userlevel 7
Badge +1
Additional details from my experience: the issue has been worsening in the last couple months, both on the Android app and the web player (I'm using Firefox on Linux). It seems to happen mainly when the Internet connection gets unstable, so maybe it's a good idea to this into account.


My profile: https://www.last.fm/pt/user/mrvieira


I've passed this on to the team already. I'll let you know once I have news 🙂
D
Rank
I've been having the same problem lately: The scrobbles only appear on my Last.FM profile a few hours after having actually listened to the songs, and sometimes they even appear in the wrong order.

While the "Web Scrobbler" Chrome extension does work, it frequently doesn't recognize the correct album titles or even artist names. That can be corrected manually while the song is being played, but sometimes it's not convenient to stop whatever I'm doing while listening to music to check whether or not the tags are correct.

This has been going on for over two weeks. It'd be much appreciated if the issue was resolved.

I also reproduced this message on the Last.FM forum, so that both sides pay attention to the problem.

Thanks
maten
Rank
...same problem, tracks scrobbling multiple times and needs to be deleted from last.fm manually.... please fix this!
Anja
Userlevel 7
Badge +1
Having issues with the desktop app as well, it's scrobbling tracks with a huge delay (more than an hour) and even does things randomly: skipped track has been scrobbled, a track has been scrobbled 6 (!) times even though I've listened to it once (see https://pasteboard.co/HuUwiRq.png) :(

Thanks for the report 🙂 I'll pass this on to the team too 🙂

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