include
Answered

Scrobble Last.fm from Deezer not working

Show first post

468 replies

M
Rank
On my Last.fm-profile the same track is scrobbled all over again, though I'm sure I'm not listening to the same track 50 times in a row (I'm obviously scrobbling from Deezer). What is going on & can it be fixed?
A
I have my accounts on Lastfm and Deezer linked, but songs that i have listened on Deezer isn't showing on Lastfm.
P
Rank
Userlevel 2
It's an issue with Deezer's latest update to their player... 😩

Check the last page here for updates (and hopefully the resolution): https://en.deezercommunity.com/troubleshooting-and-tips-4/scrobble-last-fm-697/index4.html
A
Rank
I have the same issue. With iOS\Mac devices.

As Deezer's fan I use it for many years. That problem is critical for me. Thinking about switching to another platform like Yandex Music or something like that 😞
Anja
Userlevel 7
Badge +1
@Scruff.McKenzie I merged your post into this topic as we've discussed this here already. We're in touch with last.fm and I hope this will be fixed very soon!
L
Rank
Userlevel 4
Badge +1
Got a temporary workaround for scrobbling with Deezer web player:

  1. Deactivate new UI in settings
  2. Use Chrome extension https://chrome.google.com/webstore/detail/web-scrobbler/hhinaapppaileiechjoiifaancjggfjm
Fingers crossed for Deezer to fix things on all platforms for good. 🤞

I listen mostly on mobile (iPhone). There does not seem to be any fix and it's been about two months since the issue started. The ping-pong between deezer and last.fm is incredibly frustrating, with neither wanting to take action and resolve this once and for all as the issue is "on the other side". Senseless.

I will now cancel my family subscription and look for another service. This is ridiculous.
S
Rank
yeah, not working again
L
Rank
Userlevel 4
Badge +1
@V_Shaft except none of them seem to work with iOS devices.
L
Rank
Userlevel 4
Badge +1
@walter.dijkshoorn this thread has had 180+ replies and more than 8000 views (without counting anything posted to last.fm, reddit or elsewhere). Hopefully it will put some pressure on deezer to get things done or at least to revert all changes made to the last time the features in question were working.
S
Rank
Userlevel 3
@walter.dijkshoorn and @Sergey R - this has been going on for over 2 months now. I have cancelled my family subscription after a year and a half, as the customer service has been disgraceful so far.

Hopefully more users will follow suit and make deezer understand that this is an actual issue and that pinning the problems to last.fm will not make them magically disappear. "Passing the issue to the devs" is not a valid excuse when the issue has been ongoing for 2+ months.
You're absolutely right!
bluezzbastardzz
Rank
Userlevel 7
Badge +8
Scrobbling with the new layout of the Deezer web player and the Last.fm web scrobbler browser extension works again with its new version 2.7.0:

https://github.com/web-scrobbler/web-scrobbler/issues/1756#issuecomment-435615476

Meanwhile the Deezer development has confirmed that there is a problem with their internal scrobbling option, so there might be a solution soon for it as well:

https://getsatisfaction.com/lastfm/topics/deezer-down?topic-reply-list[settings][filter_by]=all&topic-reply-list[settings][reply_id]=19835490#reply_19835490
ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
T
Rank
Userlevel 1
Yeah it's stopped working on desktop and unable to download scrobbler extension at work.
This is becoming quite a large pain in the arse.
L
Rank
Userlevel 4
Badge +1
Can anyone from customer support address this issue? Is this just temporary or are we going to wait a couple of months for it to be solved, again? If so, please mark the question as not solved.

No scrobbles have appeared after 100+ tracks played between yesterday and today. Very disappointed.
bluezzbastardzz
Rank
Userlevel 7
Badge +8

It is a known issue with the internal Deezer scrobbling, everything in brackets will not be submitted in the scrobble.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
bluezzbastardzz
Rank
Userlevel 7
Badge +8
At the moment the internal scrobbling option of Deezer seems to be broken, it only scrobbled the first track for me using their web player, then nothing, then after about half an hour the second track I played, but with three duplicates, so something is definitely wrong.

You could try to use external scrobbling apps supporting Deezer in the meantime, e.g. the Last.fm web scrobbler browser extension for their web player. I think the official Last.fm Android app can also scrobble Deezer if you enable it in its settings.
ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
A
Rank
I am using Deezer for about 2-3 months, first trial, now premium. I've been using last.fm for years now, so having the ability to do so with Deezer was a big plus. However, quickly I realized, Deezer made quite a few shortcuts implementing last.fm, seems like they gave the task to a summer intern.

Last.fm scrobbling with Deezer has multiple issues:
  • Not using "now listening" - songs are not actively being repoted as being listened. Instead, they are scrobbled after being listened.
  • Improper scrobbling - The biggest issue here - the track is being scrobbled even if you skip it after a few seconds. Sometimes I like to play something random like Flow and just skip the songs I don't feel like listening, so I listen to every fifth-or-so song. The problem is that all of those skipped songs get scrobbled.
  • Multiple scrobbles - sometimes (for me twice or three times a day) song gets scrobbled 5, 10, 15 times in a row, even though I just listened to it once.
Your implementation of Last.fm is broken. Even open source and freeware solutions have it implemented decently. Please fix the issue and implement it the way it should be.
M
Rank
Userlevel 1

Hello,
Today I faced problems with scrobbling to last fm. Last fm shows too big quantity of listened track while I listened only once to it.

This is a known issue and we have already reported this to Last FM. I'm sorry for that, hopefully it will get fixed soon!

This is probably not a Last.fm issue, for many other services integrate well with it. Even when Last.fm has this kind of issues, they are temporary and corrected afterwards. This is most likely to be a Deezer implementation issue, as has been stated before in this topic: https://en.deezercommunity.com/ideas/324/index1.html#post47140

So you guys really need to take a better look at your code.
Rafael.
Userlevel 7
Badge +7
Hi Guys, I'm sorry about that! Deezer is aware if this issue and we are passing this on to our devs and they will be in touch with Last FM to know what is happening. I will keep you guys updated as soon as I have any more news about it!
Flo.Deezer
Rank
Userlevel 7
Badge +1
Hi there, we are aware of this and are looking into it. Please bear with us as we are trying to locate the issue.
Flo.Deezer
Rank
Userlevel 7
Badge +1
Hi everyone, we are aware of problems with Last.fm. Our team has looked into this and unfortunately we are not able to do anything at this moment as this is not entirely in our side. We are very sorry about that.

Keep an eye on the activity, there has been progress now it is scrobbeling, even if it is late. It should adapt over time. So lets keep an eye on it and see how it evolves.
S
Rank
Userlevel 3
Not working scrobbling at all?
9 days ago everything was fine, but now history is not displayed in last.fm
Rafael.
Userlevel 7
Badge +7
Hi Guys, Deezer doesn't have any partnership with Last FM, therefore there is nothing to be fixed on our side. Scrobbling is a Last Fm feature and hopefully they will get it fixed soon! We have already passed the feedback on to them. Sorry about that!
Q
Rank
Userlevel 1
I also experienced a change .Until the end of Sept. the music played with the deezer app on my iphone was scrobbled just fine, now it does not work.

I consciously do not want to use giant apple for my music, I like Deezer. Please take care of this together with last.fm.
D
Userlevel 2
It has been like that in my case for the last 10 days. Really need someone to look into this, since Deezer isn't scrobbling from laptop or Android app. Deleted and reinstalled/reconnected everything, still won't scrobble. Please help out.
J
Rank
Userlevel 1
Mine is not working either. Please fix scrobbling ASAP

Reply


TERMS OF USE DEEZER COMMUNITY SITE