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Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 939 Topics
  • 3,889 Replies
939 Topics
S
Runaway Baby
Sean MacdonaldRunaway Baby
asked in Your account, favorites and playlists
Someone is using my account!

I keep seeing artists in my 'Recently played' that I have not been searching. I have tried changing my password multiple times with no luck and I've tried to look at my linked devices but only my phone appears and no others devices are listed. What is happening?

1533
Superschlumpf
Deezer Legend
B
Runaway Baby
BuffaloWingsRunaway Baby
posted in Your account, favorites and playlists
deezer playlist locked on one device

Hello! I have two phones - work and personal. I have been playing a Deezer playlist called 'Nursery Rhymes' mostly on my personal phone for my baby daughter. Suddenly it has a lock icon - I can't see tracks (or play it as a result). I primarily use my personal phone for Deezer when I am home. I don't have this problem on my work phone. Any idea why this is?

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B
Runaway Baby
I
Runaway Baby
ilariaRunaway Baby
asked in Your account, favorites and playlists
aggiornamento ultimi ascolti

Hola, Circa dal 3/4 Giugno la playlist 'ultimi ascolti' non si aggiorna, nonostante già disinstallato/riscaricato l app, Soluzioni? Grazie

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I
Runaway Baby
D
Runaway Baby
DeezIsBadRunaway Baby
asked in Your account, favorites and playlists
Deezer on iPad (6th generation)/ios 15.5/ songs added to playlist not showing

First off to Deezer: THIS IS TOTALLY UNACCEPTABLE IN 2022. Now: why is it that when I log in on my iPhone I can see all the songs added to a playlist but when I log out there & log in to the above iPad it does not show all my songs in a particular playlist? To my mind this is TOTALLY PATHETIC on a mainstream software app. Wake up Deezer or I walk. Any answers elsewhere greatly appreciated. many thanks in advance if anyone can help.

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D
Runaway Baby
B
Runaway Baby
BeckerRunaway Baby
asked in Your account, favorites and playlists
Not able to add music to playlist

When I select any music and try to add to any of my playlist it doesn’t show my playlist, it only gives me the option to create a new one or favorite it. My account is Deezer Family. Any idea on how to solve it and get back the ability to add music to my playlist?

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B
Runaway Baby
M
Tiny Dancer
Mia2907Tiny Dancer
asked in Your account, favorites and playlists
Restore playlist from deleted profile in Family Deezer

Hi. I can see that one cant restore a deleted family members profile after accidentally deleting it. But can one restore a playlist that was part of that family members profile? Thanks.

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Tiny Dancer
K
Runaway Baby
kristof.mertensRunaway Baby
posted in Your account, favorites and playlists
Cancelling my account

Hello Please cancel my account from today. kristof.mertens@smetgroup.be

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K
Runaway Baby
K
Tiny Dancer
Kristijan KaračonjiTiny Dancer
asked in Your account, favorites and playlists
change mail

can you change my mail ?

471
K
Tiny Dancer
Dawg
Lover
DawgLover
asked in Your account, favorites and playlists
Is there a way to exclude certain language songs from playlists and recommendations on Deezer?

I’ve already switched the country but still continue to see songs from local artists. Doesn’t the country change affect that? What is that feature for then? I know I have to dislike those songs and artists, but it would be awesome if you implement language settings for songs, or do some adjustments to the algorithm. Thanks!

1848
Jaime.Deezer
Community Manager
L
Runaway Baby
LIZbainRunaway Baby
posted in Your account, favorites and playlists
problem login in

Hey, I have a problem logging into my account,I have a paid subscription but my account shows - free I can not log into my Playlist or anything. This has been the case for the whole month. I am due for my next payment and I can not use my account Thanks Liz

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Yula
Moderator
V
Runaway Baby
VadimVadimRunaway Baby
posted in Your account, favorites and playlists
remove country music from my recommendations

Asap

101
Jaime.Deezer
Community Manager
P
Runaway Baby
Platy2112Runaway Baby
posted in Your account, favorites and playlists
How can I get notifications of new releases to actually work?

Yes, I have favorited *lots and lots* of artists and tagged even more albums as favorites (I like many types of music). I have been a premium user since February and received nine notifications from four artists - that’s all. I switched from Spotify to Deezer but retained a free spotify account - good move since that’s where I get the new releases listings for my favorite artists. All my app and phone settings are as they should be. It seems this notification thing has been as issue for a long time so please… Just one example: folk singer Heidi Talbot is tagged in my favorite artists. Her new album came out this week and is on Deezer, thank you. But no notification, of course. I had to find out about the release somewhere else… So please, come on now. Really. Deezer is so nice in all other respects to fix this one thing and it will be perfect.

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P
Runaway Baby
S
Runaway Baby
SfdtkRunaway Baby
asked in Your account, favorites and playlists
getting the free premium version for Ukrainians

Hi, I need help. I don’t get the free premium version for Ukrainians, despite the facts that the account is old and installed country is Ukraine . Maybe anyone can help?

661
GropplerZorn
Deezer Legend
R
Runaway Baby
RecycleRunaway Baby
posted in Your account, favorites and playlists
new artist tab

The layout for the artist tab recently changed on ipad and web. Not sure about android as I refuse to update the app for similar reasons. I find it worse in every single way. The sorting is messed up, the alphabet aiding in scroll/navigation is gone. Everything is just crammed into a mess making it awful to look through. It for some reason defaults to recently added… It is horrible. I almost aways play an entire album or the top songs of an artist and this REALLY degrades the experience. once I manage to find the artist deezer has also decided to put singles only in the discography section despite there being more recent albums AND none of the singles being in the top songs. Can i switch back? Or do I have do try out other apps?

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Yula
Moderator
R
Runaway Baby
Roberto GranatoRunaway Baby
posted in Your account, favorites and playlists
Song on wrong page and Profile not Created

Hi, I'm Italian and my distributor is AMUSE. My artist name is BIG PAP, last night (May 26, 2022) my first song entitled TOP BOY - Demo was released on Deezer. https://deezer.page.link/dXdJ6hVGem2qGJGF6 - link of my song page on deezer link of my song page on deezer The problem is that they were put in the wrong artist with my same name. Is there a way to separate my music from this other artist? And is there a way for me to manage my page / artist profile? Is it possible to create another profile with the same name BIG PAP to manage my music? Thanks 🙂

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Tiny Dancer
A
Tiny Dancer
Anton PecekTiny Dancer
posted in Your account, favorites and playlists
Account issue/ family package

Dear deezer support, We have familly package and my deezer account is somehow downgraded to deezer free. It works for others, and I can't access any of my 400 songs. What is the issue? Please fix this ASAP

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Jaime.Deezer
Community Manager
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Tiny Dancer
mathiasdahl163Tiny Dancer
posted in Your account, favorites and playlists
Claim artist and 2 tracks (MD)

Hey DEEZER, i have seen that another profil / artist have my tracks. MD, Jafuri & Conan Mac - Might Like It Md, Jafuri, few Wolves - better off without you what Can we do? So i get the streams. best regards mathias Dahl MD

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Jaime.Deezer
Community Manager
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Runaway Baby
weekendwarriorRunaway Baby
asked in Your account, favorites and playlists
All my favourite albums disappeared

I hope it’s a temporary issue on Deezer’s end but all of a sudden I’ve opened my Deezer on desktop browser and I don’t have any of my about 350 favourite albums anymore in my library. It says: “No favourite albums yet”. Still all there inside the iPhone app for the moment. What’s going on?

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W
Runaway Baby
E
Runaway Baby
edvaldobarottoRunaway Baby
posted in Your account, favorites and playlists
playlist

Minha playlist sumiu

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E
Runaway Baby
W
Tiny Dancer
William321Tiny Dancer
asked in Your account, favorites and playlists
i want change my adresse email

I want change my address email

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W
Tiny Dancer
E
Runaway Baby
Enigma80Runaway Baby
asked in Your account, favorites and playlists
Downloaded shuffle keeps changing to 'favourite' and doesn't shuffle

Hi all, Android/Samsung phone. So I have a subscription and have around 80GB of Hi-Fi tracks downloaded. I like to play these all on shuffle by selecting ‘downloaded’ and then pressing shuffle. Up until recently, this worked fine and every time I pressed shuffle, it reshuffled the playlist, or at least it appeared to have changed. I think over the past month I seem to have lost this. It started after an update I think where it kept crashing when I selected ‘downloaded’. So after some troubleshooting I had to delete them all and start all over again. When I press shuffle on the downloaded tracks now it just goes to ‘favourites/loved’ and it doesn’t shuffle them at all. On the odd occasion it does work and plays my downloaded tracks on shuffle. I have an eclectic taste in music and like to listen to all my music randomly most of the time. I imagine I’m not the only one experiencing this issue?

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Jaime.Deezer
Community Manager
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Runaway Baby
Sam JohnRunaway Baby
asked in Your account, favorites and playlists
Saved Playlist and Alblums on my Profile Gone

All my Saved Playlist and Alblums on my Profile Gone.... Disappeared

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S
Runaway Baby
N
Runaway Baby
natashka_ribkinRunaway Baby
asked in Your account, favorites and playlists
premium account

I've paid for premium but its not working

591
N
Runaway Baby
E
Runaway Baby
Evelyn924Runaway Baby
asked in Your account, favorites and playlists
cannot join familiy group

I’m getting this error trying to join the family plan: Oops! The Admin is from a different country

6193
E
Runaway Baby
C
Runaway Baby
chikeorahRunaway Baby
asked in Your account, favorites and playlists
profiles on deezer family not showing

I just noticed all profiles on our Deezer family account disappeared. What’s happening Deezer? Some of these profiles have being in use since 2017

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C
Runaway Baby

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE