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One Hit Wonder
Duske
One Hit Wonder
August 27, 2022
Answered

account

  • August 27, 2022
  • 4 replies
  • 86 views

When I'm listening to music, its just pause me and say its another device connected and cant listen in the same time, but i delete all connected devices and reset my password and still not working...

Best answer by

Hey @Duske 

Only mobile devices can be unpaired. Unfortunately, desktop apps and the web version are not visible. Please contact support and a reset will be carried out there.

→ https://support.deezer.com/hc/requests/new

4 replies

Anonymous
Answer
August 28, 2022

Hey @Duske 

Only mobile devices can be unpaired. Unfortunately, desktop apps and the web version are not visible. Please contact support and a reset will be carried out there.

→ https://support.deezer.com/hc/requests/new

Roadie
Roberta.Englert
Roadie
November 10, 2022

I got a new phone and I'm trying login to my account and all my tracks and favorites are gone 

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
November 11, 2022

Hi @Roberta.Englert you might have logged in to the wrong account.
Could you please log out  and login again with the email and corresponding password linked to your Deezer account and let me know if that works.
Thanks  

    Roadie
    Roberta.Englert
    Roadie
    November 11, 2022

    I did login to an old account I had thank you so much 

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