Guitar Hero

Deezer desktop app repeatedly giving me error "MS3000" when I try to play something from My MP3s through a playlist.

Forum|Forum|2 years ago
August 29, 2024
58 replies
2480 views

When I’m listening to my playlists, sometimes they will shuffle play to songs that I added from My MP3s. Quite often it’s been giving me an error message (MS3000) and refusing to play the song when this happens (or also when I select a My MP3s song from a playlist), but playing the song directly from My MP3s works fine, and seems to offer a few minutes where playing these songs through playlists works again.

But, it always seems to break again sooner or later, and it’s really getting frustrating since a lot of my favourite songs (being songs that aren’t on Deezer) are on My MP3s. It would be really helpful if anyone could suggest a way for me to fix this.

Thanks very much!

Pinned Reply By Jaime.Deezer

Indeed @Hadi Amrane I have been told by developers today that the problem has been fixed.
Just make sure to update the desktop and mobile app to the latest version.
Thanks for your patience :)

Show previous replies

H

Hadi Amrane

Guitar Hero

Definitely not fixed, I’m now getting it with songs that worked perfectly before.

Yeah, I worte this comment yesterday and after the comment, on the PC app, I get that MS code. But for some reason, on the website, I don’t. So I have no idea what is up with that. How come the app doesn’t work yet the website does. And yes, I do get that code for old songs too. Strange.

T

twihell

Roadie

Same issue with me on desktop version. A few months ago I had a different situation where web version mp3s failed to play, while the desktop version played them well. Now it’s vice versa

C

celine56850

Roadie

same on browser and app. I’m a paid subscriber.

can’t read playlist containing MP3 since I’ve dowloaded new MP3 songs

W

Wiibleyde

Roadie

Same problem on browser, app, mobile app (android), all MP3 songs load once every ten times....
But it stops reading and doesn't get past this problem...

Jaime.Deezer

Community Manager

Hi, this is a known issue now and our developers are aware and working on a permanent fix.
Thanks for your patience and apologies for the inconvenience.

H

Hadi Amrane

Guitar Hero

Hi, this is a known issue now and our developers are aware and working on a permanent fix.
Thanks for your patience and apologies for the inconvenience.

Thank you for finally(!) letting us know something about a fix. Hope that it will be fixed soon.

S

sznk1337

Roadie

Hi, this is a known issue now and our developers are aware and working on a permanent fix.
Thanks for your patience and apologies for the inconvenience.

When will fix come?

Jaime.Deezer

Community Manager

@sznk1337 I don’t have an ETA for the fix but as soon as it is fixed our devs will inform us and I’ll update you.
Thanks again for your patience

L

Luka1356

Roadie

I have a solution that works for me and my friend.
When i go to deezer web version, before playing any song, i need to wait few minutes. After waiting 3-4 minutes i can click play, and all MP4 songs will be loaded properly.
So the temporary solution is just to wait a couple of minutes after loading website/desktop app before playing a song, so that MP4s can load properly.
Here is my explanation on reddit: https://www.reddit.com/r/deezer/comments/1fnfer7/comment/lowhsm6/

Jaime.Deezer

Community Manager

Hi @Luka1356, thanks for sharing your temporary workaround 🙂

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