Deezer desktop app repeatedly giving me error "MS3000" when I try to play something from My MP3s through a playlist.

Same issue. Great someone discovers a workaround, but waiting for minutes is crap and it's definitely not a solution when using playlists. The so called workaround is partial and in fact not a workaround at all, because it doesn’t solve anything. It's an interesting effect, noticed while troubleshooting.

Since all issues resulting in this ms3000 error involves mp3 uploads, I'd guess that’s a good place to start looking for answers.

I also imagine deezer would like to maintain some quality control by specifying parameters for mp3 uploads.

My questions are:

what do you mean with 'known issue’ as in: how exactly did you define this known issue?

are there specs for the mp3's to be uploaded that must be adhered to for everything to work without this error? Did they change, since some mp3's worked before?

where can i find documentation on this known issue where i can read the status?

is there a relation between the specs of the audio chip used and this error? my mp3's fail on my laptop but work fine on my phone.

Hi @edboon , as mentioned above, it is a well known issue, which means our developers are aware of it after users’ reports and they are working on a fix, but I don’t have an ETA for it.
Regarding Mp3’s, Occasionally, uploading MP3s in VBR (Variable Bit Rate) format can cause playback issues. We recommend that you upload files encoded in the CBR (Constant Bit Rate) MP3 format.
You won’t be able to find documentation about this, but if you want to follow up on the status of this problem, you can contact our Deezer Support Team and one of oue agents will be able to help.
Thanks for your patience and apologies for the inconvenience. 

Thanks for your answer. Additional info: i found this issue to be present on my phone too. The ones that work are likely in cache. Still prefer you over spotify. ;)

@edboon it is present on mobile too and I believe the error there is MS0675.
Our devs are working on both and hopefully there will be a fix soon

I keep having the same problem on Windows using the desktop app. It is really annoying… I have been using Deezer for about a year and a half and it has been happening for maybe 4-5 months now. I have no idea about the bitrates of my mp3’s but they didn’t cause any issues in the beginning. Also, there is one song which is not an mp3 I have uploaded myself that gives me the same error when it is done playing: In the Midst by sir Was. It is really odd, sometimes it just stops playing mid-song.

I hope your developers find a fix for these issues soon.

Same problem, the reading of music favorites stops whenever one of “my mp3” are next.

This happens on web browser (chrome) from windows (not on my iphone, where I downloaded locally all my favorite songs)

Ok, since already the fix is worked on I don't need to say I have encountered this issue as well. 

Hello. I have the same problem. I think that 300 mp3 downoloaded have disppeared. I dont know if thre is  the same problem with Spotify. 

It’s been a couple of weeks now, is there any further information at all? I have so many uploaded mp3s on my playlist and not a single one works now.

The only workaround I know is to delete the MP3s from your playlist, and then re-load them from the “My MP3s” page. Unfortunately, that’s a temporary solution at best.