My Deezer account is being used by someone else

Hello @Pablo Sepúlveda Guerrero I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help with your request.
Thanks

I'm having the same problem. I'm using Google sign in account and Mercado Libre offer. The music keeps pausing by itself and sometimes a message pops up saying that Deezer is being used somewhere else (I haven't given my credentials to anybody). And there's music in my history that I can't recognize (many russian pop music songs)

Thank you, I have changed my email and my Deezer password. Me and my partner do share the one account however he was sleeping at the time I was trying to listen so it definitely wasn't him, which is why I was confused and frustrated 

Hi @Jen94, sorry to hear that you are having this kind of experience. 

Checking your account, I notice that you have a Premium account and two devices ( iPhone and Google Pixel), Just for your information if you and your husband use the same account, one of you will keep receiving this alert message.

Anyway to prevent any further issue in case you have separate Deezer accounts, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.

In order to enhance security on your Deezer account I suggest that you update your mailbox password.

Once it's done, please reset your Deezer account password here
Choose a password with at least 12 characters including a capital letter, a number and a special character.
Always use your email and password to access our app, avoiding linking your account to Facebook or Google.

To secure all your online accounts, I advise you to regularly scan your systems for malicious software (fishing!);
Avoid using the same email and password combination for all online services; 
Use your email address and password as login in the app; Scan your device for possible virus and avoid using your Deezer on the devices or PCs of friends and family, they may contain viruses and have access to your data.

Me and my partner are not listening at the same time, I have a premium subscription. He was asleep when I was trying to listen and hadn't been active since 6pm.

none of the other devices I have connected was listening at the same time as me. I've also had all my 1500 favourited/downloaded songs disappear today. 

Are you and your partner listening at the same time? Do you have a Family account? 

Do you receive an error message? 

This is now happening to me! I've already changed my password but it's still happening! There's only mine and my partners phones connected and our google home (but there's no one home and it's still happening!) I've checked devices and no other device but my own has been active...

Hello @Vakuchie, 

Please contact our Costumer Care team and they will help you secure your account: https://support.deezer.com/hc/en-gb/requests/new

Same problem, deezer family. Someone connects, usually with an android device. I disconnect this device and it reconnects under another devicename.I’ve changed the password, but he keeps reconnecting, seems to be someone from Israël looking at what he/she plays.

Hello deezer, 

ive the same problem,

apparently someone use my profil, I already had this problem 10month ago….can you fix it?? It’s really annoying.

Your network is it secure? I’ve lot of doubt now and to be honest I’m thinking to go to Spotify.

Hey @scott5507, 

try following the steps in this article 

• How to keep your Deezer account SAFE and SOUND F.A.Q.

if you continue having the problem please contact our Support here! 

I keep getting a message saying my account is being used on another device when it isn't and now i can't listen to any of my music

Hey there @Vakuchie, if changing password did not help, then please contact our Support here! 

Thanks 

I'm having the same issue - every time a song ends I get this error even tho the only linked device is my phone which isn't using Deezer. Can you please reset all my logins? (Its insane a user can't do this themselves...)

Hey @Radovanović.Jovica can you please login to you account from a computer and proceed to reset your password one more time? 
If the problem persists after that please let me know.
Apologies for the inconvenience

Every time i try to use deezer it say someone else use it. I change pasword and again it hapens after 30 sec. What is the problem? I cant use it and i dont think anyone can crack my password after 30 sec

Hi @pierrickdurand I am sorry to hear that.
I’ve made some adjustments in your account and also sent you a password reset link.
Please click on that link, proceed to change your password and login again.
That should fix the problem :)

Hello deezer, 

i received that from 2weeks ago,

i don’t have any other devices  (from my side) connected in the same time.

why is still like that? I can’t listen !! I’m customer from now 15years and it’s the first time like that! 
it’s not possible, 

and I would like to change my mail adress, how can i do that? 
to make a refresh about my mail and. Passe word…

please let me know

see you soon 

Hello @DJ Kris Szanto 

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK,

Enjoy Deezer!! 

No one else is active on my account.  I just reset my password and same problem is occuring.  Please help.  Thanks 

Hi @stefan zifcak I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again.
That should fix the problem 

HELLO

There is some bug on my account.

My music stop playing every few seconds with note that my account is active on another device at the same time.

I always click continue, witch should stop streaming music from other device, but it is not working and in 10 sec it stops again.

I tried to check all my pc + I have changed my password.

Still it is not working.

can you please check what is going on?

Thank you in advance.

Kind regards

Stefan  

Dear @Jaime. it worked for me, thanks for your help!

Hi @mathieucreasap @Nicholas.Harrigan I’ve made adjustments in your account and also sent you a password reset link to your email. 
Please click on that link and proceed to reset your password. After that login again.
That should fix the problem.
Apologies for the inconvenience.

I don’t think you can do that at the moment but is a good idea to suggest in “request a feature”.
What you can do is to follow the steps in the following article in the community: 

• How to keep your Deezer account SAFE and SOUND F.A.Q.