Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
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I am having this issue also and I’m being offered a family sharing account. I have now lost all downloads, I’m not very happy!!
Userlevel 7
+7
Hi there @MiltĂŁo
Sorry that's happened. It could've been something on our side. Let me know if it happens again!
Sorry that's happened. It could've been something on our side. Let me know if it happens again!
Suddenly the app is working again.
I am having same issue here, i've already unlinked the device, unistall deezer, changed the passaword, reinstalled deezer(in this order) and the problem persists. What should I do to use my premium account properly???
Userlevel 7
+7
Hi there @paulfish_1
I'm sorry I left your question answered. It doesn't seem that you were hacked, but I can't be 100% because of the access we community managers have. You should contact our support team for further help so that they can discuss the specifics of your account. It could be a bug so it's better to check with them step by step.
I had unlinked your iPhone yes, as in your account it shows it was relinked on 20 June. But it's best to reset the password before logging in again.
I'm sorry I left your question answered. It doesn't seem that you were hacked, but I can't be 100% because of the access we community managers have. You should contact our support team for further help so that they can discuss the specifics of your account. It could be a bug so it's better to check with them step by step.
I had unlinked your iPhone yes, as in your account it shows it was relinked on 20 June. But it's best to reset the password before logging in again.
Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
you have not unlinked my iPhone from my devices. It’s still linked on the app. I have reset my password and still get he same message. You never answered my original question. Have I been hacked???
This is the message I am getting.
Userlevel 7
+7
Hi there @paulfish_1
Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
When I try to play anything it cuts out and I get a message saying my deezer account is in listening mode on another device. I am the only one using it tho and my phone is the only device connected to my account. Have I been hacked?
I have tried to remove my phone from my devices but I can’t find an option to do so.
Paul
I have tried to remove my phone from my devices but I can’t find an option to do so.
Paul
Okay, so after few hours of waiting it works just fine. Thank you.
I have reset the password but unfortunately the problem still persists. I am still getting the same message.
Userlevel 7
+7
Hi there @Ningamer.LTU
That could be because your account is indeed being accessed on another device. So I've unlinked all devices from your account and sent a password reset email. Please change your password and make sure the app is up-to-date if you haven't done so. If the problem continues, please let me know 😉
That could be because your account is indeed being accessed on another device. So I've unlinked all devices from your account and sent a password reset email. Please change your password and make sure the app is up-to-date if you haven't done so. If the problem continues, please let me know 😉
I simply can not play any music on my PC using deezer in my browser or using the app. It's keeps pausing the music and tells me that i am using deezer on another device or page which i don't. I had the app installed on my smartphone, but i am not using my smartphone when listening to the music on my PC. I started experiencing this problem about a month ago, maybe earlier. I have tried deleting the app on my smartphone hoping it would fix the problem, but it didn't. I also have literally no devices connected to my deezer account too.
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