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Support for Ukraine through the power of music

  • 11 March 2022
  • 51 replies
  • 3370 views

 guys, we need help. I don’t have this deal. Maybe anyone can help?

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Best answer by Neil 18 March 2022, 15:29

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51 replies

Userlevel 7
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@Макс Синєгуб please contact our Deezer Support Team and one of our agents will be able to help.
Thanks :)

Userlevel 1
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Аnd if I switch to another tariff plan, will the promotion remain or not?

Userlevel 7
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I would like to thank the Dizzer team for the opportunity to continue listening to your favorite music for several months absolutely free of charge, which allowed me to distract and calm down during such a difficult time in our country (Ukraine). Of all the services I use, this is the only one that has taken such action. Thanks Dizzer!

💛💙

It’s our pleasure! 

I would like to thank the Dizzer team for the opportunity to continue listening to your favorite music for several months absolutely free of charge, which allowed me to distract and calm down during such a difficult time in our country (Ukraine). Of all the services I use, this is the only one that has taken such action. Thanks Dizzer!

Userlevel 7
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Як отримати доступ для українців?

Hey @Narkotik

You can find your answers above ☝🏽

Як отримати доступ для українців?

Userlevel 7
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Добрый день. Узнала о вашем чудесном приложении лишь совсем недавно, слышала для украинцев премиум прописка бесплатная. Но у меня есть только обычная подписка

Hey there, please check answers above to see if they apply to you! 

If not please contact our Support here :) 

Добрый день. Узнала о вашем чудесном приложении лишь совсем недавно, слышала для украинцев премиум прописка бесплатная. Но у меня есть только обычная подписка

Userlevel 7
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Hey @prudja please check the info above and please our Deezer Support Team 
Thanks :)

Вітаю . Можете активувати преміум підписку мені як для українця ?

Доброго дня!

Підкажіть, будь ласка, як отримати Преміум для мешканця з України? Зареєстрований давно, проте на пошту не отримував запрошення. Дякую!

Userlevel 7
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Hello @EVGSHOW! As mentioned above, we offered free subscription only to existing users. 

If you are one and having issues with the activation, please contact our Support: 

https://support.deezer.com/hc/en-gb/requests/new

Hello, how to get a premium subscription for residents of Ukraine?

Userlevel 7
Badge +8

Hey @user87978 

The special regulation applies to existing subscriptions. These have been switched to free.
This does not apply to new subscriptions.

hello, im from Ukraine.  I saw on the Internet that your platform gives us the opportunity to listen to music with a premium subscription?  please help me to implement.  I failed on my own

Userlevel 7
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@Olha Safarova Please read the postings above yours in this thread, new Deezer users in Ukraine cannot get a free Premium account, only the existing Premium users do not have to pay anymore until further notice.

Доброго дня, я з України. Я завантажувала програму 2 рази, входила та виходила, перезавантажувала телефон - результату ніякого, все рівно не вибиває преміум. Підкажіть будь ласка, як можна підключити і що для цього потрібно зробити?

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Me too((

Userlevel 7
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@Vaiveo pease check the info above in this page.
If you have any further questions please let us know.
Thanks :)

Доброго дня,чи немає безкоштовної преміум підписки для українців?

Userlevel 7
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Hey @Tarik Dan 

The free premium subscriptions for Ukraine only apply to existing subscriptions.

І як підключитись поясніть будьласка. Дякуєм за підтримку.

Userlevel 7
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Здравствуйте, если я не ошибаюсь то в вашей сервиса есть бесплатная подписка для Украинцев, так ли это? Если так то как ее подключить?

 

Hello Krifter,

This question has been answered by deezer staff. If you are currently a deezer subscriber, please contact user support for assistance. 

The link is here. 🇺🇦 

Otherwise, they are unfortunately unable to provide a free premium subscription for new users.

 

G

Здравствуйте, если я не ошибаюсь то в вашей сервиса есть бесплатная подписка для Украинцев, так ли это? Если так то как ее подключить?

 

Userlevel 7
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Hey @amaterasu 

The premium subscriptions for Ukraine have been switched to free for existing subscriptions. This does not apply to new subscriptions.

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