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Support for Ukraine through the power of music

  • 11 March 2022
  • 51 replies
  • 3370 views

 guys, we need help. I don’t have this deal. Maybe anyone can help?

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Best answer by Neil 18 March 2022, 15:29

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51 replies

I would like to thank the Dizzer team for the opportunity to continue listening to your favorite music for several months absolutely free of charge, which allowed me to distract and calm down during such a difficult time in our country (Ukraine). Of all the services I use, this is the only one that has taken such action. Thanks Dizzer!

Userlevel 5
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Hi @ludamaks It might be best to contact support to see if they can activate it for you.

 

Stay strong and safe.

Userlevel 5
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Hi all,

We have given free Premium to support existing account holders in the Ukraine, but this does not apply to newly created accounts.

While we currently cannot assist newly created accounts, we are aware of the concern and continue to look at ways to support the Ukranian people.

 

The Deezer team

Userlevel 5
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Hey @Dima.Kramar You could contact support if it’s still not active for you. I hope it’s sorted quickly. 

Stay safe…..

 

Kudos to Deezer for doing this. :thumbsup:

Userlevel 5
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Hi @nervoussubject Please contact support who should be able to help you easily. 

Stay safe for you and your family :flag_ua: .

 

Userlevel 7
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Hi Ann,

 

Please contact deezer support to get assistance.

another link here.

G

Userlevel 7
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Hi GGWP,

 

Please contact deezer support to get assistance.

another link here.

 

G

Userlevel 7
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Hello! How are you? Hope that all is ok! I’m from Ukraine. How can I get free premium subscribe? Have a nice day! Good luck! 

Hello!

See the response from @Zayn-T above for the link to deezer support. They can assist you. 
 

G

Userlevel 7
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Hello!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦 

G

Userlevel 7
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Hi, I have both problem. How I can fix it?

Hello Kyrylo!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦 

G

Hi! I am writing to ask about free premium subscription on Deezer for Ukrainian people.
 I live in Ukraine and I have heard from Tik Tok that Deezer gives free premium subscription for people who live in Ukraine during this hard time, is it true? If it is true, how can I get the subscription? I’m looking forward to hearing from you. 
By the way, thanks for your amazing app!

Anna from Ukraine 

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Userlevel 7
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Hi,

 

Nice username. 
 

This question has been answered by deezer staff. If you are currently ia deezer subscriber, please contact user support for assistance. 
 

Otherwise, they are unfortunately unable to provide a free premium subscription for new users.

 

G
 

 

Userlevel 7
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They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 

Congratulations on being that person, the one person who finds a reason to complain even when a company provides a free service to every one of its customers in a country of 44 million people.

Userlevel 7
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Hey @Alex Keeper 

Free premium for Ukraine apply to existing subscriptions only.

Userlevel 7
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Hey @amaterasu 

The premium subscriptions for Ukraine have been switched to free for existing subscriptions. This does not apply to new subscriptions.

Userlevel 7
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Здравствуйте, если я не ошибаюсь то в вашей сервиса есть бесплатная подписка для Украинцев, так ли это? Если так то как ее подключить?

 

Hello Krifter,

This question has been answered by deezer staff. If you are currently a deezer subscriber, please contact user support for assistance. 

The link is here. 🇺🇦 

Otherwise, they are unfortunately unable to provide a free premium subscription for new users.

 

G

Userlevel 7
Badge +4

I would like to thank the Dizzer team for the opportunity to continue listening to your favorite music for several months absolutely free of charge, which allowed me to distract and calm down during such a difficult time in our country (Ukraine). Of all the services I use, this is the only one that has taken such action. Thanks Dizzer!

💛💙

It’s our pleasure! 

Userlevel 7
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Hey @user87978 

The special regulation applies to existing subscriptions. These have been switched to free.
This does not apply to new subscriptions.

hello, im from Ukraine.  I saw on the Internet that your platform gives us the opportunity to listen to music with a premium subscription?  please help me to implement.  I failed on my own

Hello, how to get a premium subscription for residents of Ukraine?

Userlevel 7
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Hello @EVGSHOW! As mentioned above, we offered free subscription only to existing users. 

If you are one and having issues with the activation, please contact our Support: 

https://support.deezer.com/hc/en-gb/requests/new

Доброго дня!

Підкажіть, будь ласка, як отримати Преміум для мешканця з України? Зареєстрований давно, проте на пошту не отримував запрошення. Дякую!

Userlevel 7
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Hey @prudja please check the info above and please our Deezer Support Team 
Thanks :)

Вітаю . Можете активувати преміум підписку мені як для українця ?

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