My Deezer account is being used by someone else

T
Rank
Userlevel 1

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

332 replies

Z
Rank

I'm having the same issue - every time a song ends I get this error even tho the only linked device is my phone which isn't using Deezer. Can you please reset all my logins? (Its insane a user can't do this themselves...)

Yula
Rank
Userlevel 7
Badge +9

Hey there @Vakuchie, if changing password did not help, then please contact our Support here! 

Thanks 

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S
Rank

I keep getting a message saying my account is being used on another device when it isn't and now i can't listen to any of my music

Yula
Rank
Userlevel 7
Badge +9

Hey @scott5507, 

try following the steps in this article 

if you continue having the problem please contact our Support here! 

 

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P
Rank

Hello deezer, 

ive the same problem,

apparently someone use my profil, I already had this problem 10month ago….can you fix it?? It’s really annoying.

Your network is it secure? I’ve lot of doubt now and to be honest I’m thinking to go to Spotify.

 

J
Rank

Same problem, deezer family. Someone connects, usually with an android device. I disconnect this device and it reconnects under another devicename.I’ve changed the password, but he keeps reconnecting, seems to be someone from Israël looking at what he/she plays.

Yula
Rank
Userlevel 7
Badge +9

Hello @Vakuchie, 

Please contact our Costumer Care team and they will help you secure your account: https://support.deezer.com/hc/en-gb/requests/new

 

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