Cancellation of subscription in Russia

Forum|Forum|4 years ago
March 2, 2022
63 replies
5401 views

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

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Best answer by Jaime.Deezer

We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
If you are on a monthly plan, your access to Deezer will end within a month.

We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

Show previous replies

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Sergey Zaharov

Roadie

I fully support! this is a betrayal!

bluezzbastardzz

Superuser

Spotify, by comparison, has exactly the same payment problems as everyone else these days - but doesn't completely exit the market and close access to free accounts. Time to observe and draw conclusions - which of the services really takes steps towards its audience, without dividing people into good and bad, and who turns on the artificial intelligence mode, without any hint of empathy

As far as I know, Spotify now disabled subscribing to or extending a Premium tier for Russian users as well, and they did not offer a free ad-supported tier before anyhow, also closed their Russian office a few days ago. Existing Premium accounts still have access until it runs out, similar to Deezer. If this info is wrong, please correct me.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

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Amzan

Spotify, by comparison, has exactly the same payment problems as everyone else these days - but doesn't completely exit the market and close access to free accounts. Time to observe and draw conclusions - which of the services really takes steps towards its audience, without dividing people into good and bad, and who turns on the artificial intelligence mode, without any hint of empathy

As far as I know, Spotify now disabled subscribing to or extending a Premium tier for Russian users as well, and they did not offer a free ad-supported tier before anyhow, also closed their Russian office a few days ago. Existing Premium accounts still have access until it runs out, similar to Deezer. If this info is wrong, please correct me.

They really closed the office for a while, but left free accounts after the premium subscription expired. And they confirmed in a press release that they were not going to leave the market

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Makar

Roadie

Евросоюз так решил. Компаниям, которые не подчинились решению, грозят вторичными санкциями, так что Deezer был обязан. Я тоже не фанат таких решений в отношении целой страны без разбора.

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booff

Roadie

I’m against military operations, different invasions and wars. I can’t be responsible for government decisions. Nobody is blaming citizens of other countries for their conflicts all over the world even if they have democracy and people have more influence for their leaders. I didn’t break the law or something like this. The only reason is wrong place of birth. How can we call it? Discrimination. It’s very nice, Deezer.

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Amzan

I’m against military operations, different invasions and wars. I can’t be responsible for government decisions. Nobody is blaming citizens of other countries for their conflicts all over the world even if they have democracy and people have more influence for their leaders. I didn’t break the law or something like this. The only reason is wrong place of birth. How can we call it? Discrimination. It’s very nice, Deezer.

Unfortunately, the moderators here leave these uncomfortable questions unanswered. Apparently, now we are not worthy not only of an account in deezer, but also of being noticed in this community (for music lovers - sarcasm) .

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Dmitry Kurkin

One Hit Wonder

Евросоюз так решил. Компаниям, которые не подчинились решению, грозят вторичными санкциями, так что Deezer был обязан. Я тоже не фанат таких решений в отношении целой страны без разбора.

Тогда это надо было "продавать" своим пользователям под другим соусом и мы бы все поняли, а так это предательство.

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#1Russia did not lost access to music.

#2 Deezer lost business and user loyalty in Russia.

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