Cancellation of subscription in Russia

I even tried to reset the password - but the email doesn’t appear in the inbox.So it’s like the account got deleted. I’m reading similar complaints from others - it looks like no one can log in in Russia.

This is a controversial decision, but you have the right to it.

At least, give us the ability to save/backup OUR collected data! Favorite artists, albums, tracks, listen history and playlists in common formats like csv/excel.

You can do it with TuneMyMusic - if you can log in. It’s quick and easy. You can even export directly to another streaming service.

The problem is that many - or all - users from Russia can’t log in anymore - and it extends to TuneMyMusic. If you have logged in earlier, it still works, at least for a while.

I can’t pay for TuneMyMusic, all cross-border transactions are blocked currently. And free version is very limited. Log-in problems aside.

I don’t think the free version is very limited when you just export to CSV. Their premium features are automatic syncs and syncs to streaming services. So try exporting to CSV if you can.

Ok, will try, thank you!

I just checked the CSVs I created yesterday - and yes, everything appears fine, with the exception of album fields in playlists. You might only have a problem if you have playlists with more than 500 tracks in individual playlists..

Well, yes. I checked several services and no one allow me to save all my information without paying for premium features.

As all of them work through some sort of API if I understand, why Deezer doesn’t simply put button “get my data” in profile, just like google do for example.

Let’s block them access to musicXDDDD 

I just logged in successfully. Looks like they fixed it.