Cancellation of subscription in Russia

Forum|Forum|4 years ago
March 2, 2022
63 replies
5359 views

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

Best answer by Jaime.Deezer

We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
If you are on a monthly plan, your access to Deezer will end within a month.

We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

Zayn-T

Rockstar

Deezer has discontinued their service to Russia until further notice. According to a post earlier by Deezer, free users will lose access, and paid users will lose access after their next billing date.

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .

B

BlueMan_86

Roadie

This is embarrassing... People are not guilty what is happening...

M

Maxim Beshlyaga

Roadie

Hello, today I have noticed that my subscription renewal was canceled, what was the reason of that and why I can't change it?

Zayn-T

Rockstar

Hi @Maxim Beshlyaga . Are you from Russia? If so, Deezer have suspended their service until further notice in the country from the next billing date. If not from Russia, maybe contact support .

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .

D

DeniiugffffAuthor

One Hit Wonder

Deezer has discontinued their service to Russia until further notice. According to a post earlier by Deezer, free users will lose access, and paid users will lose access after their next billing date.

Я не получал никакого предварительного уведомления об отключении в России!

Jaime.DeezerAnswer

Community Manager

We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
If you are on a monthly plan, your access to Deezer will end within a month.

We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.