One Hit Wonder

Answered

Cancellation of subscription in Russia

Forum|Forum|4 years ago
March 2, 2022
63 replies
5401 views

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

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Best answer by Jaime.Deezer

We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
If you are on a monthly plan, your access to Deezer will end within a month.

We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

Show previous replies

Jaime.Deezer

Community Manager

@Blacklight1138 you’ll need to pay for your subscription with a payment method issued in the same country you are trying to subscribe in order to work (in this case Turkey)
Thanks

Jaime.Deezer

Community Manager

Hey @argen666 how can I help?

V

vitalski

Roadie

Hi @Ivan.Smith You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed). Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore. If you are on a monthly plan, your access to Deezer will end within a month.
If you have any further questions please let us know :nerd:

@Jaime. Does this mean that gift cards purchased earlier will be available for activation?

S

Sergey 111

Roadie

Hi @Ivan.Smith You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed). Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore. If you are on a monthly plan, your access to Deezer will end within a month.
If you have any further questions please let us know :nerd:

You don't understand us. You are talking about money, and we are talking about relationships. Sooner or later this situation will be resolved, and you have a chance to "save face" by staying out of the events or to close the door forever by supporting the hysteria

O

OlgaTs

Guitar Hero

Hi Rick. Thank you for help. Tell me please where and how can I change my payment method. Cannot find it in the App.

R

Rick P.

Rockstar

I suggest clicking on the link above to connect with Support directly to let them know that you've moved and ask them to update your country or residence. Instead of sending updated payment information I'd ask them first if they need it.

O

OlgaTs

Guitar Hero

Thank you

M

Makar

Roadie

This is embarrassing... People are not guilty what is happening...

Similarly with any other foreign services or goods, the (few) people who are actively supporting Russian invasion into Ukraine are barely ever costumers of them. The paradox is that the most people who do use of such services are against the war, but these are the ones getting hit by sanctions. Sad, but it’s not for Deezer to decide though.

A

Amzan

Spotify, by comparison, has exactly the same payment problems as everyone else these days - but doesn't completely exit the market and close access to free accounts. Time to observe and draw conclusions - which of the services really takes steps towards its audience, without dividing people into good and bad, and who turns on the artificial intelligence mode, without any hint of empathy

A

AndreiKris

Guitar Hero

Hi,

Is it possible to move my account to another country? At the moment I’m staying in the UK and I have an UK card to pay for the subscription. Can’t find any info.
I guess I can create a new account, but I’d prefer to keep all my favorites and playlists.
Another related question- you lock the Russian accounts, but 3-6 months later the service is restored - will all my old favs/playlists stay with old account?

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