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Unanswered questions

8 Topics
P
Tiny Dancer
PIPTTiny Dancer
asked in Features & Feedback
Android App doesnt download new songs

Like is said in the title. If I add new songs to a playlist that is marked as download it wont download the songs, not in WLAN not with mobile data and not after clearing cache and going in and out of offline mode. I read a few topics here that the problem is know since more then 2 years and in work. How is it possible to not find a soluation for it in this long time?

61
awesomemac
Deezer Legend
K
Runaway Baby
KalleRunaway Baby
asked in Features & Feedback
Monthly overview is incorrect

The monthly overview of the previous month that you always get at the beginning of the new month is not correct. In the icon you will see 'my March top' and when you open it you will see 'my February top' and all 50 most listened to songs of February.

567
K
Runaway Baby
O
Runaway Baby
Onion97Runaway Baby
asked in Other devices
Deezer No longer working on Google devices (nest hub, lenovo clock) (HELP) 👀

Having this issue for 2 months now. Little background. Been using Deezer Premium (current prium subscriber) for little over 3 yrs now on am off. Mostly use Deezer on my android phone with Zero issues. But for the past 2 months Deezer refuses to play music or work properly on Google devices. We have few Lenovo Smart Clock around the house that have been connected to Deezer Premium and have worked flawlessly together for 2 or 3 years. Same with my Nest Hub. However as the past 2 months Deezer refuses to play song request on any of my devices other than phone when requesting a song on Deezer with voice command on Google devices like "hey google play Eminem" it will respond "sure playing emeinem on deezer" followed by a few seconds pause and then "sorry something went wrong" I have everything up to date including the Deezer app on my phone, subscription is active and valid. Again this is for all 4 Google devices at home that worked flawlessly before now Deezer refuses/is unable to play mus

140
O
Runaway Baby
C
Tiny Dancer
CaylaTiny Dancer
asked in Your account, favorites and playlists
Can't log in

My Deezer won't let me log in keeps saying password is incorrect but it won't let me reset the password either. Still keeps saying incorrect even though I have made a new password. Please help

71
Nina Nebo
Deezer Legend
J
Tiny Dancer
jaycraze51Tiny Dancer
asked in Subscription and payments
3 months for price of 1 offer not working

I recently received a email offering me 3 months for the price of 1 but when I click to accept the offer and sign in it offers 2 month free . I’m within the qualifying dates for the promotion can seem up redeem the offer

512
GropplerZorn
Deezer Legend
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.

144
R
Runaway Baby
D
Runaway Baby
DadoooorRunaway Baby
asked in iOS
Deezer volume goes to 50% when connected to car bluetooth

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying Is this a bug or something to disable in the settings? Thanks.

12515
ben_r_
Tiny Dancer
flimmerkraft
Runaway Baby
flimmerkraftRunaway Baby
asked in Features & Feedback
Intended use of cookies in web widgets?

The following cookies are set in the embedded web widgets e.g. <iframe title=“deezer-widget” src=“https://widget.deezer.com/widget/dark/track/2636103722” width=“100%” height=“300” frameborder=“0” allowtransparency=“true” allow=“encrypted-media; clipboard-write”></iframe> _abck This cookie is used to recognize and reject when a client tries to replay a cookie This cookie manages the interaction with online bots and takes the appropriate action. bm_sz This cookie is set by the provider Akamai Bot Manager. This cookie is used to manage interaction with online bots. It also helps with fraud prevention. ak_a ??? ak_ax ???What is the purpose of the last two cookies, are they technically necessary or trackers? ​@Jaime.Deezer

40
flimmerkraft
Runaway Baby
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