The song that impacted you the most -THE THREAD 🔉
Hi @Khachik Shahzadyan I have done some maintenance in your account and closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password and check the tips above in this page.If the problem persists, do not hesitate to contact me again.
Hi @poppycoral we don’t have an option at the moment to prevent other profiles to switch to the master account but we have already passed the feedback to our developers.Please feel free to leave your suggestions in our ideation forum where other users can see your feature request and for it. The most voted ideas are likely to be developed for future updates: https://en.deezercommunity.com/ideasThanks, and apologies for the inconvenience
Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works.
Hi @Julien.Balland can you please get the URL of that song on Deezer’s web version and send it so we can check on our side and fix it if needed.Appreciate your help.
Hey @Stacy Hoja we are always open to feedback from our users in order to improve. Can you please let me know what do you think is incorrect in this article in order to check and fix it if needed.Thank you very much
Hi @Andy Williams please check the info above in this topic in order to cancel your subscription.Or you can always contact our Deezer Support Team and ask one of our agents to do it for you to make sure the subscription is properly cancelled
Thanks for all the specs and details @JakobG. I have passed your feedback to our music team
Hi again @JakobG I have investigated and I think that what is happening here is the following:It seems that your are using bluetooth on your sound system, with a Sony codec (LDAC).The number 352.8K is the bitrate of your current Bluetooth connexion (aka 352kbps).Deezer provides a FLAC stream (16bits, 44.1KHz, which I think corresponds to a bitrate ~1411kbps), and your sound system converts it to LDAC at ~352kbps to stream it over bluetooth.I hope this helps
Hi @JakobG can you please confirm the Brand and model of your High end sound system? Thanks :)
Hi @andys101 it might be the case that her email linked to the google account in already linked to an existing account on Deezer. Can you please check and then delete that account and then try again?Please let me know if that works.Thanks :)
Hi @Kandi Ya Kandiwapa it is indeed related to rights, even when it was available before might not be available a few months after because of undergoing negotiations.Please check all the relevant info above in this topic.Apologies for the inconvenience
Salut @HUMAN c’est la communauté anglophone, s’il vous plaît visitez ce lien pour la communauté francophone: https://fr.deezercommunity.com/
@Martin Holmes I completely understand and this is something we are asking our developers to review for next year given feedback like yours in the community. Please create the idea as I mentioned and we will keep passing feedback in order to see that feature in the short term (hopefully) for Family users.Thanks
Hola @Miladys esta es la comunidad en Inglés. Por favor contacta con nuestra comunidad en Español aquí: https://es.deezercommunity.com/
Hi @icefront it is related to rights indeed.Please check the information above in this page.
Hi @Martin Holmes you are right and we raised this to our developers already.For the time being, starting next week you'll be able to control the explicit content of the members on your planFrom the Family picker, you click on the "three dots" right next to the name of the person you wish to control, and you click on "Hide explicit content".I invite you to suggest this on the ideas forum so other users can vote for your idea and we can push for this feature to be implemented in the short term: https://en.deezercommunity.com/ideas
Hi @STEFF you can do it here:
Hey @Násser Caniat, please check above in this page and you’ll find all the info you need and what to do when a song is not available yet.
Hi @Ons, there are no plans to implement these in the short term but please vote for the idea as it is a popular one in our forum ideas and if more users votes more chances to be developed:
@MatPs408 you will first need to wait until the current billing cycle ends and after that your account will turn into free and you’ll be able to subscribe again to Deezer Family.Apologies for the inconvenience.
Hey @MatPs408 please check the info above. That will help you with your problem.
Hi @___denaaa___ It seems that your apple subscription has not been activated. Please check the following topic
Oi @Thayna.Teodoro . Essa é a community Inglesa, por favor, entre na nossa comunidade em português :)https://pt.deezercommunity.com
Hey @Palesaomnisi@gmail.com I can see that your subscription has ben activated.If the problem persists please contact our Deezer Support Team
@ciccio83 please check the information above in this page and try the troubleshooting steps in your Android.Let me know hot it goes
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