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Track has an issue, how to report it?

  • 21 November 2020
  • 3 replies
  • 71 views

Hi all,

 

Track from Plum « Just one dance » is cut in the middle with a big white noise. 
 

How can we report that to Deezer so they fix it?

 

Julien. 

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Best answer by SaimShuzen 1 February 2023, 15:55

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Userlevel 7
Badge +7

Hi @Julien.Balland can you please get the URL of that song on Deezer’s web version and send it so we can check on our side and fix it if needed.
Appreciate your help.:relaxed:

Hi all,

 

Track from Plum « Just one dance » is cut in the middle with a big white noise. 
 

How can we report that to Deezer so they fix it?

 

Julien. 

 

To report an issue with a specific track on Deezer, you can follow these steps:

  1. Log in to your Deezer account on the website or mobile app.

  2. Find the track in question and play it.

  3. If you're using the website, click on the three dots (...) next to the track and select "Report an issue". If you're using the mobile app, tap the three dots (...) next to the track and select "Report a problem".

  4. Select "Track issues" as the type of problem, and then specify the issue you're experiencing, such as "Track cut in the middle with white noise."

  5. Provide any additional details or information that may be helpful in resolving the issue.

  6. Submit the report.

Deezer will review your report and work to resolve the issue as soon as possible. You may also want to consider reaching out to the artist or label to bring the issue to their attention.

Userlevel 5
Badge +6

@SaimShuzen Thanks!😊

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