Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

I just installed Deezert on my laptop. When I play a song and wait for it to finish, the next song doesn't play, and when you press the button to go to the next song or any other song in general, the same song is produced from the beginning. I have to close my account and log in again to choose another song, but the same problem keeps happening again. I don't know what to do to solve this problem.

I’ve been trying to listen to music in Deezer in these pasts weeks but whenever I play a song, it will repeat itself over and over again even do I press another song, skip it, play the radio… The song can be paused … but it won’t stop repeating the song until I close the program through the Task Manager, and play another song, just to repeat this newly selected song. I’ve been hoping for a new release but … I’m getting tired. I can’t listen to music anymore… I restarted my computer too and this keeps happening… please help
Edit: this is happening not only in the desktop app but also through the web.

Hi folks,

[Desktop App 5.30.650, Windows 11]

the notification bell is not clickable anymore for the last couple of days. It works just fine in the browser version.

Happy weekend!

Hi, I’m a new subscriber and I jumped right into Deezer Hifi but to be honest it really doesn’t make a good first impression right now due to how broken the navigation is on Windows 10. I’m on version 5.10.0. I noticed someone had the same problem I have right now before v5 but I still have these issues, and I’m on fresh install:

• weird navigation backstack history.
• navigating back sometimes does not go back to previous page, just scrolls in the same page.
• clicking a navigation target sometimes doesn’t do anything (e.g. clicking Playlists), I have to click some other link first then click “Playlists” again for it to actually load the page.
• going to Preferences sometimes just doesn’t work. I have to restart the app.
• (while on Deezer Free) after an ad plays, I can’t play anything. Play button does not respond for both music and podcast. I have to restart the app.

Hey folks! 

Sorry about that, our developers are working on something new and you will receive more updates as soon as possible.🙏🏽

Take care.✌🏽

• genuine question: Is anyone from the devs working on bugs?
  It’s just that in the 2 years that I’ve used your service, none of these bugs seem to be resolved or they reappear with new updates.
  I understand that it can’t be easy with a small team, but I can’t keep justifying paying a premium price for software that feels like it’s stuck in alpha.
  
  examples:
  - Multiple random daily crashes that requires restarting the app and browsing to the playlist and song that was playing.
  - Songs that won’t download.
  - Artists and songs get recommended while I flagged them as “don’t recommend” (months ago)
  - After update or random login prompt, the app is blank or It gets stuck in a failed login loop.
  This blank screen also sometimes happens when resizing the window.
  - After removing a song from a playlist and then selecting another song in the playlist, a different song starts playing and the whole playlist seems broken until restarting the app.

Hello ​@nwaage ​@bluezzbastardzz ​@awesomemac we have just released for Mac users version 7.0.62 that should solve the issue regarding the banner

The only catch is for any user that has downloaded the version 7.0.61, which we just roll-out for 10 minutes to test the auto-update. We believe, no user is on that version, but if it is, it will require a manual update to version 7.0.62.

For that, you can use this link - https://www.deezer.com/desktop/download/artifact-darwin-x64-7.0.62

Deezer, What are you guys doing?

First, you introduced CAPTCHA, in the name of security???

After Captcha, the desktop application now opens a webbrowser page where I have to sign in???

What is the purpose of that? Security? You use electron to turn your website to a desktop application, at least show the login-webpage inside your application.

Or maybe swith to PWA (Progress Web app) completely, like spotify did. A user browses to your website and can install it as a app.

About security. As long as I can remember, I have a family subscription. I have to share my userid & pwd with my family members in case they have to re-login on their phones/laptops? I have informed you about this security-issue.

Spotify has all of this and I am seriously thinking of moving away from Deezer if you can not bring a descent security & UX-improvement.

Wow the browser app and the Windows 10 desktop app are buggy as hell, almost beyond being usable. The sad fact is when I tried Deezer about a year ago it was the same. This lack of progress really disappoints, especially given that the service overall is quite good.

I’m using the MS Store Deezer 4.32.20 and the Web app through the latest Firefox on Windows 10.

1. Uploading MP3s through desktop app simply doesn’t work at all, neither through drag-n-drop nor upload button. You can select files, click OK and nothing happens
2. No feedback when uploading MP3s
3. Sometimes when uploading multiple MP3s through the browser (remember, through the app it doesn’t work at all), the process silently stops half way
4. Filtering own MP3s doesn’t work in either desktop or web. Type whatever you want into the search box, nothing happens
5. When you add a song into a playlist and then click into that playlist, the whole playlist becomes borked: you scroll down and it kind of scrolls through playlist multiple times and track numbers start over. In desktop app can be fixed by restarting the app or a page refresh in the browser
6. When reordering tracks in a playlist it gets borked in a similar fashion to #5. Restart or page refresh helps
7. When you delete a track from a playlist sometimes it remains visible until you restart the app or refresh the page. Sometimes instead of the track been deleted, some other track disappears until you restart app
8. Multiple ‘eventual consistency’ issues, e.g. you add a track into a playlist, it shows ok, then you refresh the page and it vanishes, then you refresh once again and it’s back
9. When you search for something and click on a search result, the back button sometimes doesn’t work, either does no effect or takes you to some random places of the search history

Do you guys have any roadmap for the apps or something? The app quality is just ludicrous, even some React sample apps written by year 3 students are better quality than Deezer.

Hi there @chsxf 

Check this topic here, please:

Hey @Dan Young 

We're on the merge of releasing an improved version in order to fix that and other issues, stay tuned 

As music  is about the ears not the eyes , Deezer is the only platform I would clearly pay my hard earned money for , 

Now one last time Deezer - at the very least , please fix the below on the Windows App ,

Playlist tiles - Do they have to be so big ?? , At-least give us the option to change to a list view , It’s really annoying.

Offline mode - A button to activate offline mode would solve so many issues , surely an offline switch is essential for a platform that offers offline mode , wouldn’t you think so ??

Uploaded MP3s -  Give us a way to organise our uploaded MP3 files , it’s Pretty much 101 in any software Library of MP3s ,.


Paying HIFI subscribers who use the Windows App , are clearly serious music listeners , we are not children , we don’t need huge big colourful icons .  We want a professional looking U.I for a professional sounding service. 
You have made the android version superb , it’s got everything you need for a mobile device.
Yet when it comes to Windows app , you simply do the opposite and leave out everything it needs .

Why have threads like this and never implement one single suggestion , pull your thumb out and give us a better U.I 

How about Hifi subscribers get a different U.I altogether, that would make your HIFI package extra special , no-one else has done this before.

 

Deezer 5.30.140 for Windows.

After switching to Deezer application with alt+tab or via taskbar pressing Space does not pause (or start) playback. You have to click somewhere inside the Deezer window in order to sort of “focus” UI and make Space work.

(Curiously, Ctrl+arrows can change volume immediately after swtching to the applicatio, additional clicking is not necessary)

Deezer unfortunately has too many bugs that ruin the experience and do not justify the price, which is higher than all other streaming services in my country, Greece. Sadly, I have already paid for a whole year of Deezer. I’m quite disappointed. 

Windows store app 5.30.60 running on Windows 11

The sub-menu (Favourite tracks, etc.) works well.

I also get to see the offline error message (title bar) quite often on the PC. But the music is still playing and it disappears after a while.

App V5.30.560

OS : Win10 Pro

Dual Screen (both 100%)

Start Deezer, move the window around -=> Crash 100% within 5s of starting window drag

Actually I just tried, it crashes on a single screen as well, but it takes a little more jiggling of the window.

Hi ​@Endorphinity thanks for raising that. 

We are aware and working on having that funcionality back. We will keep you all updated as soon as the fix is deployed.

​@José.Deezer Thanks, all working)

Hi ​@jirikovoego indeed I can reproduce the same issue for the sync queue list. All works great between iOS, Android and Web. Only Desktop app presents a different queue.

This is a known issue and the developers are working on a solution to fix it. It happened since we launched a new way to handle the sync of the queue between devices. That is why the option to sync is gone. Content will now be always sync between devices.

Hi ​@sophcala  thanks for rasing that question. Our team is already aware of this issue and working on a solution to solve this bug.

Hi ​@José.Deezer, do you have any ETA when issue about queue would be fixed?

Hi José, glad to have found you in this thread! 😉 Is it possible that this new way of automatically syncing the play queue for all devices except for the desktop app also affects the internal scrobbling option to Last.fm? There is a massive lag since one week where Deezer does not submit the scrobbles in time, currently it is still about 200 tracks behind.

Another issue with the desktop app since its creation is that you cannot paste a search term copied in the web player or in any other browser tab into the search field of the desktop app with the right-click of your mouse, you have to paste it with Ctrl+V on a Windows PC.

Hello all 😎, just wanted to highlight that we have released version 7.0.31 that you can download from our website https://www.deezer.com/explore/en-us/download/.

This new version brings 3 important fixes according to our developers:

• Sync player and queue list issue between devices and desktop app
• Auto-launch when you restart your computer
• Auto-update of the application

If you have any feedback on those features, please let us know.

That is because the play queue sync is now automatically activated on all devices, you cannot turn it off anymore. So they removed this option from the audio quality settings. And the issue was that the desktop app and web player had different play queues, but this is fixed now.

Or if it still doesn’t work, why not use the webbrowser with Deezer? If it is a recent webbrowser you could make a web application of Deezer.

Hello ​@awesomemac ​@nwaage thanks for sharing. I have reported this today, but probably only Monday or Tuesday I will get some feedback. Thanks

awesomemac wrote:

Hi ​@José.Deezer,

I have the same issue on my MacBook with Deezer:

And I’m running 7.0.40

Fix for Deezer’s “Restart Now” bug on Mac (no need to downgrade or wait for a patch) : r/deezer

You have to unzip the downloaded package on your macOS computer, manually delete the old Deezer desktop app and copy the new 7.0.60 version into its place.