Fitbit - problems to connect with Deezer

Hi @Nichola Flood thank you for getting in touch. I just unlinked your Deezer account from Facebook, please try to connect to your Fitbit by only using your Deezer email address and Deezer password.

Please read all information in the article Setting up Deezer on Fitbit carefully and let me know what you need help with 

I have tried everything. I followed all the steps.  I have deleted and reinstalled both apps. I have had the Versa 2 on the charger and I tried it without.  I have disconnected and reconnected WiFi. Nothing has worked getting my playlist onto my watch. Do I have a defective device ?

Hi there @Chuckriccio 

Thanks for reaching out, sorry that's happened. Please see more tips on this topic to see if it helps, and don't forget to check our article here too.

If nothing helps, please get back to us 

Deezer not syncing playlists to Fitbit Versa 2. Have been in contact with Fitbit support and attempted various online troubleshooting tips, still no download or resolution. Any ideas? Thanks.

Wifi connection is strong.  All other devices working/connection without any issues 

Hey @mrwoolf 

Sorry to hear about that. Do you want to have a look above for troubleshooting tips and let us know if anything works? If not, please check for firmware updates and give us some versions for a further look 

I’ve tried to troubleshooting tips and my deezer still gets stuck at 0% syncing :(. Checked WiFi and it’s connected, unlinked and relinked account. Turned off both devices, turned off and on Bluetooth. 

Hi @izzyxjohnson 

I’d contact Fitbit support as sounds like a Fitbit error / fault.

is it new / has it worked before?

I encountered the issue with my fitbit not recognising my deezer account. Long story short, it was because i had deezer family and both me and 1 other family member both had it on fitbit. I had to get the other fitbit app disabled. 

My point is this......i pay more for deezer premium features so my family can enjoy deezer. Yet those members cant have it on their fitbits? Surely there is a way to allow account access on more than 1 fitbit?

Hi @jyoxall 

you can.  You can change your family members so they have their own log in details (own email address) - that way you should both be able to have it on your fitbits!

Have a read of this it should help: - 

Excellent @Rob Igo  I'll swop the accounts to independent accounts. 

Many thanks

All of this is happening to me too! 😑😫

HI @Helmick.Melissa 

did you try my tips at the very top of the page?

Seems to get stuck on redirecting to Fitbit app, on rare occasion when it does send me to Fitbit app I just get error. Watch still has go to fitbit.com/Deezer and enter code.

Please help!

 Watch is the sense.

Hey @1c3 

Thanks for reaching out.

Could you please have a lot above, in this thread, to see if anything helps? Keep us posted!

I have the same problem for morethan a week now.

It used to work good for a long time

I have a fitbit sense and deezer premium for more than a year

Hello @Lindager 

We are sorry to hear that.

If your FitBit was working fine recently, then the problem can be related to this security certificate issue on Deezer.

Sorry for the inconvenience caused.

Thanks.

Thanks for the reply

My fitbit sense is  not an old device, it is a couple of monds old

I hope the problem is solved soon

@Alfredo. is there any estimate time when the security certificate issue will be resolved in regards to the Fitbit Sense?  Like @Lindager , I also have a Fitbit Sense that is not syncing music anymore.

Can I please ask the same question, regarding these issues?

I have even gone to the extent of purchasing a brand new Fitbit Versa 3,

But I still can't sync my music from deezer onto watch.

Please help, I have deleted and reinstalled, Fitbit app and Deezer.

Tried logging on from a different phone and laptop. But still won't work?

There surely must be a fix for this issue soon?

Thanks in advance for any help.

I have a Fitbit sense as well and I can’t download my music from deezer. I have done all the trouble shooting steps and even called the help desk. Still no good. What is the issue? This watch cost to much money for it not to work!

I also have the same issue. I have a fitbit versa. Deezer premium account.

deezer stopped syncing with my fitbit Versa 2 weeks ako.

i have done all possible fitbit trouble shooting.

1. Unlink and re- link deezer with fitbit
2. factory reset fitbit
3. Uninstall and re install of both fitbit and deezer apps

i can link  link the deezer account but when i try to sync after adding a playlist, it would go as far as indicate syncing in fitbit at 0% but it never progresses even if left the whole night connected via charger, wifi and bluetooth

HELP!

otherwise, ill drop my deezer premium because it becomes useless with my fitbit, and thats the only reason why i subscribed to premium

Hey @Geekmode.Boy @Ross1775 @GazJohn009 
The problem is still related to the Global Security issue.
Have you contacted Fitbit support for an update already?
Apologies for the inconvenience
Thanks

Yes. No update has been sent.

Yes. No update and still not syncing

Hi, is Deezer working for you on Fitbit yet? I cancelled my subscription while the syncing problems persisted but would like to restart if it’s working again. Thanks!