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Deezer not working on Versa 2: unexpected error occurred


I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

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Best answer by Karl Cross 19 November 2020, 18:31

Hey @Karl Cross 

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

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29 replies

Userlevel 7
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HI @FionaStander 

 

can I check that you have a paid (not free) account with Deezer? (e.g. premium).

Hi Rob

My teenager got it working for me! Loving it!!

Thank you

Kind regards

Fiona

Is this a known bug and is there a standard fix? I'm running into the same issue and I've tried everything I can think of - I get the screen saying an unexpected error occurred but the Fitbit still app seems to think it worked, so I can download the music onto the versa but can't open deezer to listen to it 😣

Userlevel 7
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Hi @Hilary Elizabeth 

 

ok so the fitbit app is seeing your Deezer playlists, you’re selecting the ones you want to transfer, you can “force sync” (it’s an option in a submenu) and the playlists transfer?

 

do they show on the Deezer app on the watch, but then you try to play and get the unexpected error?  If I’m incorrect then please give more details step by step so we can pinpoint when the error occurs! :) 

 

 

 

After linking my Fitbit versa 2 to my premium Deezer account I get "uh oh an unexpected error has occurred". Wondering if there is a known fix for this issue.

 

Userlevel 7
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Hi @Sweetroxy63 

 

I’d disconnect your Deezer account from Fitbit and remove the Fitbit app from your watch, restart it and then re-install the Deezer app on your watch and then link and start again.

 

Here’s some links: - 

 

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

 

Let us know how you get on :) 

A few days ago I bought a new FITBIT versa 2 with the Deezer app already installed, when I launch Deezer on my bracelet I get a message that the app is installed and go to the site www .fitbit.com / deezer and enter in my smartphone the Activation code. iOS phone Dezzer for Iphone but keeps telling me that the code is incorrect and that I do not have any device installed on Deezer itself. Although I can listen to music when running on my phone, but on Fitbit it constantly sends code and I cannot manage music on a smart watch.
I'm wrong somewhere, but I have no more patience or time

Best regards,

Misa Velimirovic

Userlevel 7
Badge +5

Hi there @Misa.Velimirovic 

Thank you for reaching out and for your patience. We're looking into a few Fitbit issues at the moment. In the meantime, could you try Rob's suggestions above?

Keep me posted, please :thumbsup_tone2:

Hi @Rudi 
 

I’m currently facing the same problem as @Sweetroxy63, and I did all the steps that rob suggested, as well as factory resetting my Versa 2. I still keep getting an error message on my Fitbit app. Kindly let me know if there is something else I can try.

Userlevel 7
Badge +5

Hi there @zoya 

Sorry to hear that. Have you looked for a firmware update in the meantime? This could be a bug, we're trying to get more info from our users. If you have the most recent firmware, could you please give us the version?

I have the same problem with my brand new Fitbit Versa 2 bought today together with my Deezer Premium account. Fitbit firmware 35.70.721.

Please look into this immediately. 

Userlevel 7
Badge +5

Hi @Najki77 

 

please make sure your fitbit has the latest firmware (update) on there.

 

If that doesn’t work, unlink your deezer account (if it’s linked), remove the Deezer app from the watch, restart the watch (and your phone), and then re-install Deezer app on the watch and try again.

 

Let us know how you get on :) 

I’m have the same issue as @Najki77 pleae help

I am also having the same issues as above. I'm past the code verification and my fitbit versa 2 when I click Deezer asks me to "go to media settings in the fitbit mobile app to add music". When I do this and click Deezer on the app I get the "uh oh, can't connect to server". Because my account is linked I also can't unlink it to try the above suggestions. I've reset the fitbit and my phone, uninstalled and reinstalled the app but I'm still getting the message. Can anyone help please. 

Userlevel 7
Badge +5

Hi there @jardinho91 @Disalvohair 

Thank you for reaching out and reporting this. I believe it's affecting different Fitbit models. Could you please confirm if you have any firmware updates available?

Thanks for the response. The fitbit wasn't showing that it needed a software update however I did a full reset and now it is working. 

Userlevel 7
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@jardinho91 we are glad to hear it is working now :slight_smile: well done 

I have tried all day to connect my versa to my deezer. I enter the code my watch gives me, the code will not go away even if I go back, online has said its been activated and then said there is an error. 

 

I'm having the exact same problem, I did a firmware update this morning with no luck. 

 

Userlevel 7
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Hello @Kristi Clark, sorry about that. Have you tried this: unlink your deezer account (if it’s linked), remove the Deezer app from the watch, restart the watch (and your phone), and then re-install Deezer app on the watch and try again.

Let me know :slight_smile:

I'm having the same issue. UH OH, UNEXPECTED ERROR after I click pair device. I've tried restarting my versa, restarting my phone, deleting the app on both, signing out and back in. I have deezer premium which works if I play it on my phone. I dunno what else to do and I've lost patience with it completely. I feel I've been restarting my devices all day and got nowhere. Any other tips please ? 

I'm having the same issue. UH OH, UNEXPECTED ERROR after I click pair device. I've tried restarting my versa, restarting my phone, deleting the app on both, signing out and back in. I have deezer premium which works if I play it on my phone. I dunno what else to do and I've lost patience with it completely. I feel I've been restarting my devices all day and got nowhere. Any other tips please ? 

I've also updated the settings and the firmware is up to date. I've tried unlinking as per the last advice give . 

 

Userlevel 7
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Hey @TheoNancy82 

Sorry to hear that. I'll need app and device versions to forward this on.

In the meantime, @Rob Igo do you have any insights to offer our friend here?

Userlevel 7
Badge +5

Hi @TheoNancy82 

Very weird I've not heard of this particular problem and I'm sorry to hear how frustrating this is for you. It sound like you light have a faulty Fitbit, I'd contact there support (my wife had a faulty Fitbit and she had a replacement within days)

 

If you get a new one please give us an update on how you get on.

I now have this issue on the new Versa 3 using a OnePlus 7 Pro phone. I've got so far but the watch is saying no music. If I go into the Fitbit app on my phone Deezer/ manage settings to add music as it says, I get an error saying "uh oh, there was a problem reaching the server, please try again later" . I've been trying for hours. I've deleted apps, reinstalled them, reset devices.. no luck. 

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