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raphael_cohen
Guitar Hero
Guitar Hero
November 16, 2020
Answered

Deezer not showing up as music service in Google Home

  • November 16, 2020
  • 102 replies
  • 11217 views

Hello everyone.
I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).
Also, when I tap on “other music services”, nothing happens.

I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.

Thanks for any clue on this.

 

Best answer by Rudi

Hey @raphael_cohen 

That's because Deezer isn't available for Google Home devices in Israel yet. I know it isn't good news, and trust me, we'd like to be one of Google's partners and have Deezer available worldwide. However, Google hasn't been on the same page about this and that's why we need to work on a country-by-country basis.

We're currently trying to bring Deezer Free for Google Home users in the countries we've already got. Once that's completed, we'll be pushing for more countries to be added. Your feedback here plays a big part on which one is next!

Thank you for your understanding and support :pray_tone2:

102 replies

Roadie
December 13, 2020

Also Romania would be nice to add on the list. Trying to link to google home but it's not supported so we are using Spotify instead. Shame..

Rudi
Ultimate Superstar
Ultimate Superstar
December 15, 2020

Such a shame for us too @Gabriel.S we'd love to have joined, stay tuned in 2021! :pray_tone2:

One Hit Wonder
December 19, 2020

Looking forward to have this feature in Denmark 🙏 I'd like to use Deezer on my smart speaker but its unavailable 😢 I don't want to switch to Spotify because of this... Maybe you have some estimations when it will be available?

Rudi
Ultimate Superstar
Ultimate Superstar
December 21, 2020

Hey @Andrey.Dotsenko 

We don't want you to change from us either. But because it depends on Google, we're unable to give you an estimate. If I could, I'd ask you to wait and see the beginning of 2021 because a big focus for the next year is connectivity :v_tone2:

Roadie
January 23, 2021

Hi,

I am totally new to Deezer and I register for a Deezer Family account. I indeed follow the tutorial on how to associate Deezer and Google Home but since I live in Belgium.it doesn't appear in the Google Home Music service.

I was trying Ok Google play Madonna on Deezer and it say ok I will ask Deezer to play Madonna which results in a frustrating error message asking me.to open up Deezer. I finally found this thread.

 

Then I try basic functions like play next track, pause, play and they all work with Deezer.

 

So for me the only things that is not working is asking for a particular song or artist or playlist. In fact all actions related to searching.

 

It is upsetting that it is Google which is the blocking factor here.

If you have no reaction from them I think that you should go to the European court of justice because it is abnormal that they propose YouTube music but not Deezer (They also propose Spotify).

All those geographical artificial locking are really stupid, especially in the European Union.

Regards

Rudi
Ultimate Superstar
Ultimate Superstar
January 25, 2021

You definitely get our pain @PSca thank you for your support.

The problem is that these giants all do the same, and they all point fingers at each other for not being fair. 

We want to make a difference in the industry (see UCPS: UCPS - Deezer wants artists to be paid fairly) but our way.

I'll pass on your comments, verbatim, to the teams in Partnerships :relaxed:

Roadie
January 25, 2021

Hi @Rudi 

 

I have done much more test, and even if it is not officially integrated in Belgium many vocal featured are working, I can even ask what is the currently played title and it returns me the name of the band and title, after the answer I can ask it to resume the playback,...

 

I think that you should have a look at the API that Google assistant is using when we ask to play a particular artist and/or song. I thinks that the problem is there, the API call is wrong, but if you silently fix it, the Google Home and Deezer integration will work. So with a bit of debugging I am sure that you will make it working properly too. Because many vocals command are working ( and I ask them in French my mother tongue). And officially in my Google Home Music link I have no service associated but hiddenly it knows that it is Deezer.

 

Kind regards

Rudi
Ultimate Superstar
Ultimate Superstar
January 26, 2021

That's very interesting to know @PSca thank you for sharing with us!

I'll pass it on, I'm also hoping that the integration itself improves this year :thumbsup_tone2:

Roadie
February 17, 2021

Same issue here in Sweden, where a company with Green logotype has most part of the  market...But i dont want to spend money on a service with music at max 320kbps.....when flac is available.…

But without Google Assistant...I am stuck...

//Mats

Ultimate Superstar
February 17, 2021

Same issue here in Sweden, where a company with Green logotype has most part of the  market...But i dont want to spend money on a service with music at max 320kbps.....when flac is available.…

But without Google Assistant...I am stuck...

//Mats

Your opinion is really valued. Thank you.

I hope you can stay for a while when Deezer is getting better.