For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.
Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.
This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.
Best answer by Rudi
Hi all,
Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:
Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
When you get logged out, can you log back in straight away or you need to restart the app?
Have you downloaded the app from the Windows Store or using a direct link for the .exe file?
Let us know the most you can, it can help us fix this quicker
“I want to play some music on my computer, but I have been logged out and have to perform a captcha!”
Open Deezer → click login → unlock Bitwarden → autofill Deezer.com → click login → perform the captcha → reopen Deezer → Click play (12 clicks minimum)
Yeah, taking a 2-click process and making it a 7-click process is bad UX. Take that already bad experience and make it twice as inconvenient? You’ll lose customers for that.
If your “security measures” make your product three times more difficult to use, you should really reconsider your implementations.
People can’t even wait 5 seconds for a website to load, what makes you think they’ll pay $15/mo. and jump through hoops just to play music?
If you fix the captcha issue most people would probably cut you slack on getting logged out all of the time.
Then again, after 2 years the comments clearly show that patience is wearing thin for both issues.
If you are reading this just uninstall Deezer for desktop and go to Deezer.com → Your browser settings → install site as an app (PWA)
Friends, it’s really annoying and a bad UX. The desktop app is already behind the mobile version and this doesn’t make it any better.
No clue what kind of token auth system you use, but don’t expire the tokens when they used at least once a week. I don’t mind if I have to click on login after not using it for a few weeks, but if I keep refreshing my session on a weekly base it really fucks me off. Every fucking monday. Every!
P.S. if you want to make the account settings secure, add a second auth stage
authenticated → can play music and stuff
just logged in → can edit account settings, payment settings, etc.
The Windows app login issue is so annoying that I have uninstalled it. I don’t have the same problem on Android and there’s no good technical reason why it should happen. I have followed SOFRONO’s advice and installed it as a Window’s shortcut. I get exactly the same user interface and functionality without having to login because that is handled by Chrome.
Deezer team - you should really reconsider the decision to have the app drop the login session after a period. This does not happen with your competitors and, after having shopped around three of them and finally landing on Deezer, I can tell you this is the number one most deficient thing about the basic software experience you provide.
Here’s a user story for your team: As a Deezer user who has the app installed on my personal machine, I want the option to remain logged in indefinitely in the desktop app so that my listening experience is never interrupted.
pffff.. I connected even my google account to my Deezer account and I still receive this error. What I can do to connect on the app? I changed password, nothing works….
I am getting totally pissed off with the number of times I’ve got to click of motorbikes, bicycles, buses, stairs, cars, fire hydrants before I can access Deezer. I think I’m off to Spotify.
Is someone from the Deezer team reading this thread? If yes, please replace the Google reCAPTCHA with somewith more modern. A Captcha shoud impact the UX as little as possible. Have a look at “Invisible reCAPTCHA” or even better: “Cloudflare Turnstile”, “hCaptcha”, etc.
Ironically i can log into the forums with no reCAPTCHA but can’t log into listen to music? I’m cancelling my service until reCAPTCHA or any captcha service is gone... Deezer needs to figure something else out.