Deezer Desktop App - does not keep me logged in and too many Captchas

1. Deezer updates work fine. Last time it happened after a windows update.
2. I don't remember being logged-out during use, but occasionally when I open the app I need to go through the captcha selection process. Once that is finished it logs on like normal.
3. I use the windows store.

Same here, for a few weeks already. Really irritating.

It is even more frustrating as we have a family account protected with a strong, unfriendly password that my kids have to reenter nearly every single time (and of course, they can’t).

Never seen this in Spotify to which I was subscribed to before.

Just cannot open the desktop client, and as someone said before, puting the captcha AFTER the password doesn’t help security.

Has Deezer entered the “captcha farm” business?

Hi there first everybody is safe and healthy , 

second - i have a question about repetitive log in request from the app in 2 cases :

1- if my phone is always logged in to the app why everytime i exit the community part i have to re- enter my credentials ? It’s enough that i will go out for a second to check what somebody suggested here ..when i will go back to reply a topic it will ask me for credentials again …

2- the windows app (on win10) is randomly asking me for credentials after the 4th /5th time i close the app , it will remember me a few time closing the app and re-opening but then ask for credentials on same pc with the same app (no updates or something made lately) 

thanks in advance for your answers 

Dig

STOP LOGGING OUT ME AND GIVE THESE GOODLE PUZZELS! I’M TIRED OF TEACHING GOOGLE”S NEURAL NETWORK TO DETECT ROBOTS!!!!

So frustrated about these logouts and captchas.
Your BA’s, Product Designers & development team should be fired. Them cannot do their job properly.
In 2020 and you’re still using useless captachas after successful sign in into PAID account (who will use paid accounts for bots and spamming over deezer ecosystem?) 

when you have:
1. remember me checkbox.
2. reCaptcha.
3. Drag to verify
4. verify via SMS code, etc.

thread exists for 3 months, and you still haven’t fixed it yet.
For when this issue planned to be fixed? What are solutions you’re planning to use? Maybe you’d like to share with angry community?
It cost 5 mins to create an account in spotify/apple music, youtube music and get rid of these god damn captchas. But we’re still here. We want app to be great. So think about it.
 

Thanks for your support @Mischke Scheepers @simonsaid 

We completely understand your frustration and your feedback is the best tool we have to ensure our developers have all they need to improve this situation 

Sorry to hear that @tubeaudio. I encourage you to contact our support team here about this and your subscription 

This is really tiresome behavior of the application...

Hi @bobbob601, hi @Ohmexx, hi @m_timo we are really sorry for the current Login experience on the Deezer Desktop App. Our developers are having an Operation Cobra meeting in order to find a solution for this. Apologies for any inconvenience caused and thank you for your patience. 

that mean that devs are just started working on logout issue. but annoying captcha still is out of scope.
It’s time to unsubscribe

There’s no need for auto-logouts, captchas nor mfa.  Deezer has all the information on their end from requests from the apps themselves to understand if there is some nefarious activity going on with a login.  We can’t do anything in the app without that information going to Deezer.  So, the amount of data Deezer has about everyone’s activity is enormous, and clearly enough to identify any bad actors.  There are several data and AI frameworks to help them understand these patterns.  In fact, these systems do a much better job of identifying problems than a captcha does at preventing the same. 

If I had to guess, Deezer failed to research best practices when they thought they had a problem, and instead of investing in a framework to help identify the problem, thought adding a captcha would solve “it”.  Because they never identified IF they had a problem, or WHAT the problem was, they pointed to the captcha, saying “SEE!  WE DID IT!”, and refuse to admit failure to solve anything because they failed to identify a problem in the first place or educate themselves on best practices in the same. Whichever manager specified the captcha as the answer is invested in that answer and is refusing to admit failure, and so all us customers have to suffer for that person’s pride and ego. Anyone who has been around commercial software development for any time will recognize this management pattern immediately. 

I would present this is why Deezer commonly releases features that do not deliver to reasonable expectations, and take unreasonable amounts of time to achieve production quality, if ever.  I present Flow’s inability to isolate seasonal music from its recommendations as an example.  Any software designer would identify this as a 1st version required feature.  Though it has been pointed out uncountable times since the release day of that feature, Flow still throws in Christmas music today.  

Both of these examples are indicative of systemic failures of management at Deezer.  The failure to adopt appropriate software design practices is simply a symptom of the greater management issue.  Unfortunately for us consumers, management culture issues are almost impossible to correct even when there is the will do to so.  That will, however, must come from the top, from the people who created the culture in the first place, and so change in this fashion almost never happens.  

Proof is resident in this problem in the first place.  Clearly this captcha was a bad design decision. The evidence is abundant in this post alone.  There’s no rationale that justifies its existence.  Yet, Deezer thinks it’s ok to keep saying it is “fixing it” (by doing nothing), when the simple, easy, rational fix is to remove it.  Deezer management has stomped it’s foot down on a clearly false premise, and is unwilling to admit their mistake and change direction.

In all likelihood, Deezer will not change.  It will continue to release second-rate software that sorta, but just doesn’t work as expected, which promises greatness, but delivers average at best.  If you think this is good enough for the money you send them, then Deezer is possibly the correct streaming service for you.  For the rest of us, who expect quality service for our money, and expect increasing quality through time for our investment, Deezer will never be that.  We should look to other streaming services

If for some reason you do not want to provide me with paid services, then return my money to me, and I will never again use your fucking service and will not bother you again.