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One Hit Wonder
Jan 16, 2020 11:52 AM UTC
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

Rudi
RudiAnswer
Ultimate Superstar
Mar 3, 2020 2:17 PM UTC

Hi all,

Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

  • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
  • When you get logged out, can you log back in straight away or you need to restart the app?
  • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

242 replies

Rudi
Ultimate Superstar
RudiAnswer
Ultimate Superstar
Mar 3, 2020 2:17 PM UTC

Hi all,

Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

  • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
  • When you get logged out, can you log back in straight away or you need to restart the app?
  • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

Rising Star
Mar 3, 2020 2:55 PM UTC
  • For me it’s happening very randomly. Sometimes after an update, sometimes on a new day (same version running, no update), … No pattern visible to me. Sometimes it’s running for weeks, sometimes I have to login two times a week...
  • I’ve seen that i can’t search instantly in the app when it was running for a long time. Maybe a session was invalidated and needs to be recreated. My fix is to click any link in the app, so I have a working session again and then the search is working properly. But for the login that’s no problem at all. I can login right away.
  • Store version
Guitar Hero
Mar 3, 2020 3:42 PM UTC
  • I only need to log back in occasionally. Most times when I start the app, I do not need to present credentials. I have not noticed a correlation with the app being updated, but I will not rule it out. Immediately after an update, I don’t have to log in again, but it may happen after my PC has subsequently been power-cycled. I have not noticed.
  • I am only asked for credentials when the app is launched. I’ve never been logged out while the app was running.
  • Both.
Roadie
Mar 3, 2020 10:03 PM UTC

I just filled out 4 of the “Identify the stupid yellow object” captchas in a row. I really enjoy the service, but if it takes me this long to log in each time I restart, I don’t know if I will stay.

Rising Star
Mar 4, 2020 3:22 PM UTC

Ok, so the paging back and forward that was broken for months is finally fixed.

 

The app has been losing my logon credentials and this happened several times. And then I have to go through the idiotic choose the pictures with the bus, traffic lights etc.

 

This is the Windows desktop app, not the website. This continues the infuriating, first-day-on-the-job UI behavior.

 

Save my logon credentials from the app and don’t ever ask me for them again, so then it will be like every other Windows app.

Rudi
Ultimate Superstar
Ultimate Superstar
Mar 4, 2020 5:58 PM UTC

Thanks @jsg7440 @Vagn_Henning @claw. 

This information is very precious to get to the bottom of this. Apologies once more for the inconvenience of having to do this.

Roadie
Mar 5, 2020 9:11 AM UTC

I just want to pass a message to anyone at Deezer who might be reading. I do not plan to waste time by logging in here again, but what happened today upset me so much that I want to share my view with Deezer.

Today I logged into my Deezer application to listen to music and, after entering my user name and password, I was asked to annotate about 5 or 6 images, pointing to specific items in them (e.g motorcycles, road crossings etc.).

Subjecting paying users to this kind of task is totally unacceptable practice!

Pia.Deezer
Ultimate Superstar
Ultimate Superstar
Mar 5, 2020 2:16 PM UTC

Hello @tubeaudio we are so sorry that there are currently several technical bugs in the Deezer Desktop App. Our developers are trying to fix them as soon as possible. The Login problem has already been fixed - please make sure you have installed Deezer Desktop version 4.18.50

The constantly being logged out again problem has not been fixed yet but is hard work in progress. Apologies for any inconvenience caused. 

If it is too annoying, please use the browser version.

Rising Star
Mar 5, 2020 2:46 PM UTC

Hello @tubeaudio we are so sorry that there are currently several technical bugs in the Deezer Desktop App. Our developers are trying to fix them as soon as possible. The Login problem has already been fixed - please make sure you have installed Deezer Desktop version 4.18.50

The constantly being logged out again problem has not been fixed yet but is hard work in progress. Apologies for any inconvenience caused. 

If it is too annoying, please use the browser version.

 

It happened to me on 4.18.60.

I don’t want to use the browser version. I am paying for a hifi subscription and the app...

Roadie
Mar 5, 2020 3:10 PM UTC

app keeps logging me out and captcha is really humiliating - please reconsider it