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One Hit Wonder
divya ganesan
One Hit Wonder
May 2, 2019
Answered

Require API Auth

  • May 2, 2019
  • 37 replies
  • 11263 views
I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
    Best answer by Rudi

    Hey @Superuuu 

    I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

    37 replies

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    Roadie
    Superuuu
    Roadie
    October 24, 2019

    I have the same problem I tried de change my password but the problem still here 

    Rudi
    Ultimate Superstar
    RudiAnswer
    Ultimate Superstar
    October 26, 2019

    Hey @Superuuu 

    I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

    Roadie
    Klaske de Groot
    Roadie
    October 28, 2019

     

     

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    October 29, 2019

    Hi there @Klaske de Groot 

    Are you experiencing the same? If yes, please reinstall the app and change your password following the email I've sent you. Ah! And avoid using FB to login :wink:

    Roadie
    Douglas Sabino
    Roadie
    November 15, 2019

    Same here, please help? Thanks

    Roadie
    mayarasabinoleite
    Roadie
    November 15, 2019

    Same, please help, thx

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    November 17, 2019

    Hi there @mayarasabinoleite @Douglas Sabino 

    Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version :thumbsup_tone2:

    Roadie
    Mercierkohrl
    Roadie
    December 12, 2019

    I got the same problem, could you please help me

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    December 15, 2019

    Hi there @Mercierkohrl 

    Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version 👍🏼

    Roadie
    bulloz74
    Roadie
    September 12, 2020

    I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
    I have tried reinstalling deezer but still getting the same message.
    I am using an android phone.
    Could you please help.
    Thanks
    Divya

    I have the same pb (require API auth) and though it works on my desktop it does not work on my IPAD. More now having changed again the password on the desktop it requires changing thze pass on the ipad

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