I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
Best answer by Rudi
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Require API Auth
I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
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Userlevel 7
+7
Hi there, please reinstall the app and let me know if it helps!
This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?
This is really not true and really sad for you to say this,
one of our biggest markets is Brazil!
My daughter is part of our family account and I have the same problem since she traveled to South America a few days ago. Perhaps there is indeed a problem with different locations.
Hello I'm having the same problem, no new device, no changes at all?
Userlevel 7
+7
Hi there
Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version 
Userlevel 7
+7
Hi there @soki0203
Thank you for reporting it. I've refreshed your cache on our side and sent you a password reset email. Please change your password after reinstalling the app and let me know if it helps 😉
Thank you for reporting it. I've refreshed your cache on our side and sent you a password reset email. Please change your password after reinstalling the app and let me know if it helps 😉
Userlevel 7
+7
Hi there
Are you experiencing the same? If yes, please reinstall the app and change your password following the email I've sent you. Ah! And avoid using FB to login :wink:
Is there any update on this bug as I cannot use my Deezer.
It keeps saying "Unable to load page"
Then "Require API Auth"
Userlevel 7
+7
Hey
Uninstalling and reinstalling the app does the trick according to some users, but you might get the error message again at some point.
Apologies for the inconvenience.
I have the same problem, could you please help me? Thank you 😊
code:
Userlevel 7
+7
Our developers are aware of the problem and working on a permanent fix, and hopefully everything will be back to normal soon.
Apologies for the inconvenience
I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
I have the same pb (require API auth) and though it works on my desktop it does not work on my IPAD. More now having changed again the password on the desktop it requires changing thze pass on the ipad
Hi, I have the same issue. Could you please help?
I have the same problem
Bonjour, j'ai le même problème
same here
Userlevel 7
+7
Hi there
Sorry about that. I've repeated the procedure for your account and sent a password reset email too. Let me know if it helps.
This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?
Same here, please help? Thanks
Userlevel 7
+7
Hey
Thanks for reporting it. What iPad OS and app version have you got? This has been sorted so it could be gone if you update the app. Let us know 
Userlevel 7
+10
This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?
This is really not true and really sad for you to say this,
one of our biggest markets is Brazil!
Userlevel 5
+6
This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?
This is really not true and really sad for you to say this,
one of our biggest markets is Brazil!
My daughter is part of our family account and I have the same problem since she traveled to South America a few days ago. Perhaps there is indeed a problem with different locations.
Hello
Sorry about it, can you please check it with our Customer Care Team, they can have a look on it to help you.🕵🏽
Same, please help, thx
I have the same problem I tried de change my password but the problem still here
I have problem with requireing api auth, please help!
Userlevel 7
+7
Hi there @Daliz
Sorry about that. I've done the same as for@soki0203 and sent you a password reset email. Please change it after reinstalling our app and keep me posted 👍🏼
Sorry about that. I've done the same as for
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