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Problem with instagram/snapchat story

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When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music. 
 

 

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Best answer by Rudi 27 February 2021, 21:11

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R
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The problem is still there, the 4-5 sec silence gap when pressing record od these two applications, i have iphone 11 pro IOS 15.4 (19E241) and Deezer (9.10.0.3). I tried reinstalling, the problem is still there. Is there some kind of lifehack to overcome it? 
 

Rudi
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Try performing a fresh install if you can @KhoudF 

Remove the Deezer app, restart your XR and reinstall the Deezer app.

Is this happening to the same tracks? If yes, you might want to post the link for them here so that I can check it out :relaxed:

K
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Hi ,

I have the same problem! But , when playing music through car play  via“ cable”  in the car . 
my iPhone is : 

iPhone Xʀ

Version: 

14.6

-////-

Version for deezer : 8.44.0 

 

Before 2-3 years desszer working fine ! Please fix it ! Other app’s working fine and don’t want use the others !! 
 

Rudi
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That helps but not much, @Sali.Ab - the thread talks about Instagram/Snapchat story and now you're mentioning Bluetooth in your car as another issue.

Please correct me if I'm wrong, but when I mean details, I mean a step-by-step for us to reproduce the issue you're having. I have the same handset myself with the same OS. Could you please confirm if you try to remove the app, restart the phone and redownload it?

You can also go on Settings > About so that I could have the Deezer app version installed. All of this could be very helpful :relaxed:

S
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Hi Rudi, what further info do you require? My phone is an iPhone 11 - IOS 14.5.1

This seems to be an issue with IPhone 11 plus as my previous IPhone 8 had no lagging when playing music through Bluetooth in the car. 
 

Phone doesn’t have a problem with Spotify, just Deezer which is a shame. I hope you can find a bug fix soon as this seems to be ongoing for over a year now

Rudi
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Hey @Sali.Ab 

Thanks for the feedback.

Our team needs more info before getting to the bottom of this - we need to be able to reproduce the issue too.

Is there any way you can provide a bit more detail for our report?

S
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Have you found a fix? This is only happening with Deezer and no other music app!

Rudi
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Sorry to hear that @Kearon.James.Scarrott 

@Kearon.James.Scarrott @kecman Could you please confirm your Android and Deezer app versions? Our devs just need a bit more detail on the bug report. Have a nice weekend!

K

On my old phone i used to share music from deezer on my ig story, but on my new phone when I choose to share on ig story, all I get is camera for ig story. Both deezer and ig apps are updated and I've done simple things like turning phone off and restarting it.

Kearon.James.Scarrott
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That's been done, I've tried again but still not working 🤷🏼‍♂️

Kearon.James.Scarrott
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Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

That's been done, I've tried again bit still not working 🤷🏼‍♂️

Rudi
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Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

Kearon.James.Scarrott
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Good day.

Which problems do you have sharing to Instagram? Is no more available to share?

I can't share my music From Deezer to Instagram stories anymore

 

Kearon.James.Scarrott
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It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

I'm on Android 

Kearon.James.Scarrott
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I'm on Android 

Rudi
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It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

A
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We'll look into that @Arjavi thank you for submitting your details.

In the meantime, keep an eye on 8.34 to see how this performs with it :thumbsup_tone2:

Hello Rudy, this issue is still occurring, I don’t think you have addressed it in your update. Could you please try to fix this. There has been two more updates with no fixes. Please address this issue

H
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Good day.

Which problems do you have sharing to Instagram? Is no more available to share?

Kearon.James.Scarrott
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I can't share music to Insta stories anymore?? App is up to date, any reason why? 

Rudi
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We'll look into that @Arjavi thank you for submitting your details.

In the meantime, keep an eye on 8.34 to see how this performs with it :thumbsup_tone2:

A
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Sure thing @Arjavi 

Thanks for coming back!

Could you please tell us your iOS version and Deezer app versions? I'm confident we can get that sorted in one of our next releases - if it's indeed a bug :thumbsup_tone2:

Yes I am currently running iOS 14.4 on an iPhone 12 mini. My deezer app version is 8.33.0 (8.33.0.3) . It is indeed a deezer bug, as I do not have this same issue on my iPhone SE with deezer, or with spotify on this iPhone (12 mini) I would greatly appreciate if you are able to fix this issue in your next update, other than that the app is working well. Just one issue please address. Thanks!

Rudi
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Sure thing @Arjavi 

Thanks for coming back!

Could you please tell us your iOS version and Deezer app versions? I'm confident we can get that sorted in one of our next releases - if it's indeed a bug :thumbsup_tone2:

A
Rank

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

I have updated my phone to the newest IOS, deleted and redownloaded deezer as well and there is still an issue. Could you please address this small bug in some sort of update.

Music stops for 4-5 seconds when connected to any bluetooth device and I try to record a video. It works with spotify and apple music but deezer seems to have the music stop playing.

A
Rank

I have updated my phone to the newest IOS, deleted and redownloaded deezer as well and there is still an issue. Could you please address this small bug in some sort of update.

Music stops for 4-5 seconds when connected to any bluetooth device and I try to record a video. It works with spotify and apple music but deezer seems to have the music stop playing.

Rudi
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Userlevel 7
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We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

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