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Problem with instagram/snapchat story


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34 replies

  • Tiny Dancer
  • 6 replies
  • February 26, 2021
Kevin Deezer wrote:

Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

Have a nice day

Were you able to find a fix for this issue? Am currently experiencing it on my new iPhone 12 mini. iPhone and Deezer are both fully updated to date.


  • Tiny Dancer
  • 6 replies
  • February 26, 2021
Sharkooo wrote:

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music. 
 

 

Was this issue ever fixed?? Currently having it still with my new iPhone 12 mini


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • May 21, 2020

Hey @Azer 

Sorry to hear that. Have you tried reinstalling both apps to see if it helps?


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Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

Have a nice day


  • Tiny Dancer
  • 1 reply
  • May 19, 2020

When i share instagram story i dont see play deezer button.Why?

 


  • Author
  • Runaway Baby
  • 2 replies
  • May 17, 2020
Rudi wrote:

Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

 

OS 13.4.1. Its only when my device is connected on bluetooth ( in car, or bluetooth speaker) but will Deezer find bug and try to fix it ? 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • May 16, 2020

Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?


  • Author
  • Runaway Baby
  • 2 replies
  • May 12, 2020
Rudi wrote:

Hi there @Sharkooo 

Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

I use 8.13.0 version. Yeah i try reinstall app and hard reset phone but problem is still there. Bug is still there. 
 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • May 9, 2020

Hi there @Sharkooo 

Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:


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