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Problem with instagram/snapchat story

S
Runaway Baby

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music. 
 

 

Best answer by Rudi

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

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    34 replies

    Rudi
    Alien SuperStar
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • May 9, 2020

    Hi there @Sharkooo 

    Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

    S
    Runaway Baby
    • Sharkooo
    • Author
    • Runaway Baby
    • 2 replies
    • May 12, 2020
    Rudi wrote:

    Hi there @Sharkooo 

    Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

    I use 8.13.0 version. Yeah i try reinstall app and hard reset phone but problem is still there. Bug is still there. 
     

     

    Rudi
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    • Rudi
      Rudi
    Rudi
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    • Rudi
    • Alien SuperStar
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    • May 16, 2020

    Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

    S
    Runaway Baby
    • Sharkooo
    • Author
    • Runaway Baby
    • 2 replies
    • May 17, 2020
    Rudi wrote:

    Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

     

    OS 13.4.1. Its only when my device is connected on bluetooth ( in car, or bluetooth speaker) but will Deezer find bug and try to fix it ? 

    A
    Tiny Dancer
    • Azer
    • Tiny Dancer
    • 1 reply
    • May 19, 2020

    When i share instagram story i dont see play deezer button.Why?

     

    Rudi
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    • Rudi
      Rudi
    K
    Lucky Star
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    Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

    Have a nice day

    https://www.deezer.com/en/profile/3421485864
    Rudi
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    • Rudi
      Rudi
    Rudi
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • May 21, 2020

    Hey @Azer 

    Sorry to hear that. Have you tried reinstalling both apps to see if it helps?

    A
    Tiny Dancer
    • Arjavi
    • Tiny Dancer
    • 6 replies
    • February 26, 2021
    Sharkooo wrote:

    When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

    When i use other services ( tidal, spotify) it work without stoping music. 
     

     

    Was this issue ever fixed?? Currently having it still with my new iPhone 12 mini

    A
    Tiny Dancer
    • Arjavi
    • Tiny Dancer
    • 6 replies
    • February 26, 2021
    Kevin Deezer wrote:

    Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

    Have a nice day

    Were you able to find a fix for this issue? Am currently experiencing it on my new iPhone 12 mini. iPhone and Deezer are both fully updated to date.

    Rudi
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    • Rudi
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    • Answer
    • February 27, 2021

    We haven't had any reported problems since @Arjavi, so yes.

    Could you please reinstall the apps and let us know if it helps?

    A
    Tiny Dancer
    • Arjavi
    • Tiny Dancer
    • 6 replies
    • March 3, 2021

    I have updated my phone to the newest IOS, deleted and redownloaded deezer as well and there is still an issue. Could you please address this small bug in some sort of update.

    Music stops for 4-5 seconds when connected to any bluetooth device and I try to record a video. It works with spotify and apple music but deezer seems to have the music stop playing.

    Rudi
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    • Rudi
      Rudi
    A
    Tiny Dancer
    • Arjavi
    • Tiny Dancer
    • 6 replies
    • March 3, 2021
    Rudi wrote:

    We haven't had any reported problems since @Arjavi, so yes.

    Could you please reinstall the apps and let us know if it helps?

    I have updated my phone to the newest IOS, deleted and redownloaded deezer as well and there is still an issue. Could you please address this small bug in some sort of update.

    Music stops for 4-5 seconds when connected to any bluetooth device and I try to record a video. It works with spotify and apple music but deezer seems to have the music stop playing.

    Rudi
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    • Rudi
      Rudi
    Rudi
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    • Rudi
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    • March 4, 2021

    Sure thing @Arjavi 

    Thanks for coming back!

    Could you please tell us your iOS version and Deezer app versions? I'm confident we can get that sorted in one of our next releases - if it's indeed a bug :thumbsup_tone2:

    A
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    • A
      Arjavi
    A
    Tiny Dancer
    • Arjavi
    • Tiny Dancer
    • 6 replies
    • March 8, 2021
    Rudi wrote:

    Sure thing @Arjavi 

    Thanks for coming back!

    Could you please tell us your iOS version and Deezer app versions? I'm confident we can get that sorted in one of our next releases - if it's indeed a bug :thumbsup_tone2:

    Yes I am currently running iOS 14.4 on an iPhone 12 mini. My deezer app version is 8.33.0 (8.33.0.3) . It is indeed a deezer bug, as I do not have this same issue on my iPhone SE with deezer, or with spotify on this iPhone (12 mini) I would greatly appreciate if you are able to fix this issue in your next update, other than that the app is working well. Just one issue please address. Thanks!

    Rudi
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    • Rudi
      Rudi
    Rudi
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    • March 10, 2021

    We'll look into that @Arjavi thank you for submitting your details.

    In the meantime, keep an eye on 8.34 to see how this performs with it :thumbsup_tone2:

    Kearon.James.Scarrott
    Runaway Baby

    I can't share music to Insta stories anymore?? App is up to date, any reason why? 

    H
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    • hpguru
    • Chart topper
    • 2597 replies
    • March 27, 2021

    Good day.

    Which problems do you have sharing to Instagram? Is no more available to share?

    A
    Tiny Dancer
    • Arjavi
    • Tiny Dancer
    • 6 replies
    • March 27, 2021
    Rudi wrote:

    We'll look into that @Arjavi thank you for submitting your details.

    In the meantime, keep an eye on 8.34 to see how this performs with it :thumbsup_tone2:

    Hello Rudy, this issue is still occurring, I don’t think you have addressed it in your update. Could you please try to fix this. There has been two more updates with no fixes. Please address this issue

    Rudi
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    • Rudi
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    • March 29, 2021

    It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

    Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

    Kearon.James.Scarrott
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    • Kearon.James.Scarrott
      Kearon.James.Scarrott
    Kearon.James.Scarrott
    Runaway Baby

    I'm on Android 

    Kearon.James.Scarrott
    Runaway Baby
    Rudi wrote:

    It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

    Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

    I'm on Android 

    Kearon.James.Scarrott
    Runaway Baby
    hpguru wrote:

    Good day.

    Which problems do you have sharing to Instagram? Is no more available to share?

    I can't share my music From Deezer to Instagram stories anymore

     

    Rudi
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • March 31, 2021

    Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

    Kearon.James.Scarrott
    Runaway Baby
    Rudi wrote:

    Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

    That's been done, I've tried again bit still not working 🤷🏼‍♂️

    Kearon.James.Scarrott
    Runaway Baby

    That's been done, I've tried again but still not working 🤷🏼‍♂️

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