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One Hit Wonder
November 4, 2017
Live

Allow multiple logins for Family Subscription

  • November 4, 2017
  • 170 replies
  • 7833 views
Our master account is mine and I've created two secondary accounts: my wife, and my daughter (6 years old).

Could we add a way to have the secondary accounts log in without needing to log into the master account? Here are the reasons:

1. I use a really complex password that my wife cannot remember.
2. My daughter is using our old Squeezebox and it only can connect to the master account and no secondary. If the secondary user could independently log in, that wouldn't be a problem. I'm guessing many more apps would act like this.
3. Sonos only allows 1 Deezer source per email address. Allowing secondary user login would circumvent this issue.
4. My Master account isn’t interested in kiddy music but because we do listen to kiddy music on Sonos and Squeezebox, the Flow will be affected by and ruin it.
Pinned Reply By Rafael.

Family members can be added to a Deezer Family plan as an Independent account with their own password or a Profile. Please see here - 

 

170 replies

Roadie
December 19, 2017
The reason for this is in my opinion the chosen architecture for the family / profiles thing. See https://en.deezercommunity.com/got-an-idea-9/family-subscription-secondary-profile-design-failure-unbundle-subscription-model-from-profile-handling-3546
Roadie
December 22, 2017
Now it's getting Christmas, my daughters will have an new SONOS system to listen to their DEEZER playlists. But it doesn't work with the family Account.
So please DEEZER... Make it possible QUICKLY. Shouldn't be that complicated.
Or please intensify your work together with the SONOS app programmers to include functions to choose the right account.
Otherwise I will very likely cancel deezer and change to Spotify.
Guitar Hero
January 21, 2018
The only thing that's prohibiting me upgrading to a family account is the fact that everyone has to login with a shared email and password and therefore can view each other's profiles (as mentioned on this page). This means that each family profile has no privacy.

Your Family Plan is like Netflix, where everyone logs in with a shared email and password and can click on any profile, but should be more like Spotify, where every user logs in with their own email and password and has a Family Plan Leader who arranges things like the billing and the plan itself.

I am aware that you won't be supporting individualised accounts for each family profile any time soon. However, here's a simple thought, can you not add a simple password onto each family profile so that other family members can't access it? Or even more basic... a 4 digit PIN code?

This solves a lot of problems and is pretty easy to implement.
Guitar Hero
January 21, 2018
Fully support this! Family profiles should be more personal and private. Everything else about Deezer is great it's just this small thing that's preventing me, and I'm sure a few others, in taking a Family Plan.

I've also posted about this issue over here in which I suggested a PIN/password protection for family profiles.

Hopefully we'll see some resolution to this.
Roadie
January 21, 2018
Hm, I have bought the family plan and read this only afterward. Damn, I don’t want to share passwords!
Roadie
January 25, 2018
"As I see this is a issue for at least Sonos devices and you write "At the moment other systems can only log in to the Master Account" so nobody implemented it or even the API can't handle it"

Exactly. What's ridiculous is that the API can't handle profiles, therefore lots of uses of your legitimate (and paid) family profile are prevented (I, for example, would use it on a Logitech Media Server / Squeezelite system, but can't, because only the master account can be used).

More ridiculously, Deezer has recently forced all the plugins for Mopidy (some of which could actually access secondary profiles) to be removed from GitHub, so the only way I had to listen to my music using my Raspberry Pi is now gone.

Deezer is a great service, but it seems like they don't really treat Deezer Family members like legitimate ones.
Guitar Hero
January 31, 2018
I agree, each user must be independent...I have a son with my ex, how do I share my details as they are linked to my Gmail account? Each user on a family account must have their own credentials
Guitar Hero
February 3, 2018
I agree with most of this. I have to log in to each device to allow the other family members to access Deezer, but there is nothing to stop any of them from switching profiles to my master account and changing the settings! There should at least be a requirement that a password is required when switching accounts, especially when switching to the master account.

Also, even though you ask for the kids' age for the kids account, the app does not make allowance for the age chosen. My 11-year-old and 8-year-old don't want to listen to toddler music (The Wiggles, High-5, etc) or Disney soundtracks. I only want to restrict them from tracks with explicit lyrics and R-rated themes. There is a big difference between a 3-year-old and a 12-year-old in what music they want to hear! Yet the app seems to apply the same restrictions to all kids accounts.
Roadie
February 19, 2018
totally agree with this. I've just subscribed to Deezer family as it was the only music streaming service (other than Amazon) to allow for separate profiles. I had assumed that each profile would be pin protected or something (a major gripe I have with Netflix also). The whole point of the kids music slider is to ensure that they only listen to appropriate music, if they are fiddling about and end up listening to stuff that is really not appropriate this is not ideal. A pin code as suggested above would be perfect. Also, only the master account profile should be able to edit account settings etc, so again the master profile pin could be used for this purpose.
Please Deezer, can you do something about this asap?
cheers
hurtlingturtle
Roadie
February 19, 2018
+1 and also commented on the post from gps.