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Allow multiple logins for Family Subscription

Forum|Forum|8 years ago
November 4, 2017
170 replies
7833 views

Our master account is mine and I've created two secondary accounts: my wife, and my daughter (6 years old).

Could we add a way to have the secondary accounts log in without needing to log into the master account? Here are the reasons:

1. I use a really complex password that my wife cannot remember.
2. My daughter is using our old Squeezebox and it only can connect to the master account and no secondary. If the secondary user could independently log in, that wouldn't be a problem. I'm guessing many more apps would act like this.
3. Sonos only allows 1 Deezer source per email address. Allowing secondary user login would circumvent this issue.
4. My Master account isn’t interested in kiddy music but because we do listen to kiddy music on Sonos and Squeezebox, the Flow will be affected by and ruin it.

family account

Pinned Reply By Rafael.

Family members can be added to a Deezer Family plan as an Independent account with their own password or a Profile. Please see here -

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Ricky Damasceno

Roadie

It just doesn't make sense that only the master can be linked to a Facebook account. When we consider that the secondary account can have their on playlists and settings, not being able to link a Facebook account seems total non-sense. Another thing is the profile login: please, implement some change that allow secondary accounts to login independently.

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Odaeus

Roadie

Thanks, saved me from purchasing the Family Plan! My family users should have fully separate accounts.

HamsterHuey1

I don't mind using the same password, but what I do hate is that my secondary family account does not have the full options.
Most disliked is the fact I cannot link to Last.fm with my secondary account. Totally silly that this is not an option for family members.

C

ColinG

Roadie

Have been Deezer user for years. Problem is 4 of us want to use it, often at same times in different rooms.

Family Package is sold as the perfect solution - 6 people can all use it with separate profiles.

So I sign up, and we all get busy making our own 'flow's' and playlists.

Then we find it does not work with Sonos, and all has to go through master account. We all have Sonos speakers in different rooms, and control music with our phones.

Why was this not mentioned when selling it? Its basically a con, as it has no benefit to us whatsoever. I've checked through community sites, and it seems this has been an ongoing problem for 18 MONTHS!
Clearly there is no intention to rectify

As soon as my month is up I will be joining Spotify, as they have managed it.

Thanks for nothing

Rafael.

Ultimate Superstar

Hi @ColinG , thanks for your feedback, I will pass it to the right team.

I'm sorry if you are feeling frustrated, but Deezer is not responsible for Sonos' app, therefore we are not able to confirm if they will add Deezer Family on their app.

Our Family subscription works normally in devices like phones, computer, tablets, but we have no control over Sonos' app, I'm sorry.

Please feel free to join our Got an Idea topic and let us know your thoughts and ideas.

Thanks

C

ColinG

Roadie

Funny that. Sonos say its 100% a Deezer issue, as they can manage it with other streaming providers.

No progress in 18 months? Surely that just means you are concentrating on other things, such as signing people up and upselling subscriptions, rather than looking after existing customers

Ana.

Ultimate Superstar

Hey Colin, what Raf meant and maybe wasn't clear is that the Deezer app on Sonos is developed by the Sonos team, not us. It's up to them to update it and implement this feature, so I'm not sure why you were told by them that this is a Deezer issue as we do not develop that app and would obviously want for it to work with Family subscriptions. It's definitely something that we are pushing for but, in the end, it's not up to us. I understand this was a let down for you as Sonos is a crucial part of your Deezer experience, If you would like a refund for the Family Subscription you paid for, please DM me and I'll arrange it for you.

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iandvedwards2

Guitar Hero

Surely the way forward is for Deezer to take the same approach as Spotify and provide each family profile with a separate account. For a start, the sharing of login credentials is a terrible security practice. Rather than point the finger at Sonos, just sort your own poor approach out!

I was about to start using Deezer family but won't for this very reason!!

I

iandvedwards2

Guitar Hero

Surely the way forward is for Deezer to take the same approach as Spotify and provide each family profile with a separate account. For a start, the sharing of login credentials is a terrible security practice.

I was about to start using Deezer family but won't for this very reason!!

I

iandvedwards2

Guitar Hero

The sharing of login credentials is a terrible security practice. The developers clearly didn't think about the implications of this approach! Sadly they need to take the Spotify approach.

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