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Our master account is mine and I've created two secondary accounts: my wife, and my daughter (6 years old).



Could we add a way to have the secondary accounts log in without needing to log into the master account? Here are the reasons:



1. I use a really complex password that my wife cannot remember.

2. My daughter is using our old Squeezebox and it only can connect to the master account and no secondary. If the secondary user could independently log in, that wouldn't be a problem. I'm guessing many more apps would act like this.

3. Sonos only allows 1 Deezer source per email address. Allowing secondary user login would circumvent this issue.

4. My Master account isn’t interested in kiddy music but because we do listen to kiddy music on Sonos and Squeezebox, the Flow will be affected by and ruin it.

The only thing that's prohibiting me upgrading to a family account is the fact that everyone has to login with a shared email and password and therefore can view each other's profiles (as mentioned on this page). This means that each family profile has no privacy.

Your Family Plan is like Netflix, where everyone logs in with a shared email and password and can click on any profile, but should be more like Spotify, where every user logs in with their own email and password and has a Family Plan Leader who arranges things like the billing and the plan itself.

I am aware that you won't be supporting individualised accounts for each family profile any time soon. However, here's a simple thought, can you not add a simple password onto each family profile so that other family members can't access it? Or even more basic... a 4 digit PIN code?

This solves a lot of problems and is pretty easy to implement.

Funny how this would have maximum 6 times the votes if all the members in the family plan could log in with their own username..and upvote this. I support the PIN code idea.

Hi all,

is there now anything happening on this topic? Seems not so complicated to implement or? I assume the 4 digit code solution would be the best and easiest solution.

From my perspective it would also be sufficent if the kids account/profile, once activated on a smartphone, would be locked to this profile, so only be deinstalling and reentering the password and account details, a profile switch would be possible. 

Hi there @pgrzona 

Thank you for your support.

We've got an update on this: our product managers will be considering a different way for Family profiles to log in, in the new year. So the feedback from this thread is actually very helpful :thumbsup_tone2:

Hi There,

i am Deezer user since few years and ive just upgraded to Family. I found there is a real treath on the way the family account is managed: every member logs in with the same credential than he/she have to switch to his/her profile.

It’s all perfect in a perfect world but unfortunatly aint like this, Each member should have an admin, the person which manage the account or put his/her credit card, than each member MUST have a password to log rightly in his/her profile and do not mess somebody else’s one. Problem gets bigger with yongest or infant:

 

We try to be safe and have their right channel for ‘em then suddenly they switch to Dad profile and they could listen explicit and stuff like that which I would avoid for my daughter for a while. Than I know would tell me I would have to patrol them, sure I do, but music is the only permission and fun she would have over an ipad or so. I wish you would understand my point, of course situation it’s always all good unless we face the real world.

Thanks, please at time being is not possible I understand it but at same time being I wish you guys could work on it.

 

Andrea

 

Hi there @pgrzona 

Thank you for your support.

We've got an update on this: our product managers will be considering a different way for Family profiles to log in, in the new year. So the feedback from this thread is actually very helpful :thumbsup_tone2:

Really??? No way:)

I love your Flow

But Family plan is really sucks and not secure! Maybe when you change this system you get more new subscribers.

Hi there @tupax Andrea,

We understand you completely. I've moved your topic here so that you can have a look at our discussing and contribute with your vote.

Thank you for your detailed feedback and support. I've passed it on to the right team here at Deezer :thumbsup_tone2:

Thanks for the feedback @Andy Mark. That's the idea :thumbsup_tone2:

One user is account holder, and then hi can add users by email to this family account.

Every user of family account should login with his email and password and not by shared email and password.

Hi @Rudi apols if it has been covered - but the answer doesn’t leap out at me… what music is contained within a kids profile? Can my boy listed to David Bowie and The Who, or is it limited to someone’s perception of what a child listens to i.e. nursery rhymes and other snooze-worthy material?

Hello @Dejan.Grum please vote for this existing idea at the top of page 1 :wink: Thank you

@michael.tanousis Deezer Kids profiles are for very young children. If your child is a teenager and would like to listen to David Bowie or The Who I highly recommend creating a regular profile and simply turn off explicit content :wink:

Thanks @Pia.Deezer 

What is the criteria for explicit content?

Hi there @michael.tanousis 

The criteria are based on profanity found on the track, and Pia suggestion could be the best option.

For more info on explicit content, please see here :thumbsup_tone2:

Yes, maybe we can begin with creating an access that requires a password for each profile. In the mean time, the team can work to implement the idea of creating a new account based on a profile…

Thanks for your contribution @Lukas161 very much appreciated :wink:

I just joined Deezer Family program through my gmail account , now I just recognized that I have to log each member of the family smart device to the sub-account.

I downloaded the Deezed iOS app and it is asking me to provide my phone number to login or create an new account. Login to Deezer web-page it does not allow me to provide my phone number. reading the instructions were not helpful.

Let me tell you what I need please.

1- I need to add my Phone number so that wont be an issue for the future

2- Add My family members - as the plan says- through your iOS app 

3- How could I insure the privacy of my gmail account if am going to sign in my family through that account.

4- I am an STC user and I think you have a special program

 

Let me tell you that the service has great content but not user friendly.

thank you for you understanding and support

Hello @Amr Arkoubi, thanks a lot for your constructive feedback, we do want to improve our apps to be up to our users’ expectations. The Family subscription will be improved by this summer to allow each profile to have its own login and password, so that you do not have to share your credentials with all your family members. What do you mean by STC user?

Have a very nice day

Hello @Amr Arkoubi, thanks a lot for your constructive feedback, we do want to improve our apps to be up to our users’ expectations. The Family subscription will be improved by this summer to allow each profile to have its own login and password, so that you do not have to share your credentials with all your family members. What do you mean by STC user?

Have a very nice day


This is nice, thanks dev Team

Hello @Amr Arkoubi, thanks a lot for your constructive feedback, we do want to improve our apps to be up to our users’ expectations. The Family subscription will be improved by this summer to allow each profile to have its own login and password, so that you do not have to share your credentials with all your family members. What do you mean by STC user?

Have a very nice day

I am so happy I found Deezer and can’t wait for this feature to release ☺️

Hello @Amr Arkoubi, thanks a lot for your constructive feedback, we do want to improve our apps to be up to our users’ expectations. The Family subscription will be improved by this summer to allow each profile to have its own login and password, so that you do not have to share your credentials with all your family members. What do you mean by STC user?

Have a very nice day

OH this and the linux native version are the things that I need to.

I am going to change probably from spotify family to deezer family the next month so.. let’s hope that they are not empty promises!

I need the linux version too and.. since the idea is more voted than this one’s I don’t know if it’s normal that we have not release date yet...

how this must work?

 

1: one master account with control to join or invite familiars

2: when you leaves the family account the account must change to free account for not lossing the “things”

3:capabilty to join an existent deezer account to the family plan so you can “ have” your things with you when joining and leaving.

More or lees the same as spotify. it’s sad because Netflix have NO ideas forum at least I know..

Hey @Alblinux 

Yes, all of that :smiley:

Not an empty promise at all! Coming to everyone soon :wink:

any news? come on, i have to join deezer in the next 10 days! ( time remaining with spotify premium)

Good morning @Alblinux 

try and make it 14…. 😉 (just a feeling… :P ) 

 

8 days left to check if that sentence is correct or no.

Good morning @Alblinux 

try and make it 14…. 😉 (just a feeling… :P ) 

 

 

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