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Shazam link to Deezer not working on Android and iOS

  • 16 January 2021
  • 82 replies
  • 3609 views
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82 replies

N
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I think that’s the problem on shazam side, not yours. Looks like the problem begins after the latest huge update of shazam, which brings more integration with apple music service/spotify. 

N
Rank

Same problem on iPhone 11 Pro Max. 

 

Deleted shazam and Deezer, restarted the phone and reinstalled both apps. The problem is still there.

C
Rank

Removed both apps,  cleared the cache, restarted, reinstalled. Didn't work. I have a Samsung S21 Ultra 

Rudi
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Thank you @Gigi2 @Nats @Phil.Foggs @NicNic @Anthony Poullain 

You're right, this needs renewed attention! Don't worry, I'll ask our devs to reopen this ticket on our side to check what's going on. Please bear with us!

G
Rank

Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

Hi, I did all of these steps, no thing's changed. This needs some serious attention. 

N
Rank

I've uninstalled both apps, restarted my phone but still have the same issue

P
Rank

I've just done the same to uninstall restart my phone and reinstall but still no Deezer. 

On checking the version in the Google play store, shows the last update to the app was 8th March 2021 v11.17.0-210305.

A
Rank

Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

Bonjour Rudi,

Removed both apps, restarted my phone, install Deezer then Shazam. Still the same issue 😕

N

Hi @Rudi I've followed the instructions you suggested but there is no change, I get the options to open in Spotify and apple music but still not deezer. Have made sure apps uninstalled, restarted, installed and logged into both deezer and shazam, have also restated again for good measure but still no deezer option from either the list of shazams page or the full screen page. 

Is there anything else I can try or any additional details you need to help identify the issue? 

Rudi
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Userlevel 7
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Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

G
Rank

I have a Samsung Note 10, this feature always worked. And yes, all my apps are updated. Deezer "has been working" on this for months. What kind of techs are working for you? I'm moving over to Spotify. 

N

Hi @NicNic 

Sorry to hear about this, and (as @Rudi says above) the developers thought this was fixed.

Since the same Deezer and Shazam app versions seem to have been working on my Galaxy s9 and yours, I can’t help wondering if this is an Android issue—either with the s21 firmware, or (if your new phone is running it) with Android 11.

I’m sure the Deezer devs will be looking into it.

Thanks @Freezer, fingers crossed. For info my S9 was running Android 10 and One UI 2.0, my S21 5g is running android 11 and OneUI 3.1. 

Freezer
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Hi @NicNic 

Sorry to hear about this, and (as @Rudi says above) the developers thought this was fixed.

Since the same Deezer and Shazam app versions seem to have been working on my Galaxy s9 and yours, I can’t help wondering if this is an Android issue—either with the s21 firmware, or (if your new phone is running it) with Android 11.

I’m sure the Deezer devs will be looking into it.

N

I've also just upgraded from a galaxy s9 where shazam and deezer links fine to a galaxy s21 and an no longer getting the option to open my shazam in deezer. Both apps open and work fine on their own though. 

Rudi
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Sorry about that @John Sweeney and yes @Freezer, our devs actually deemed this problem fixed.

Is there a way you can upload the Shazam and Deezer apps @John Sweeney? What's your device model and OS?

J

This is happening to me for a few months now.

Freezer
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Only just seen this thread. I just installed Shazam on an iPhone 11Pro and on a Samsung Galaxy s9 running Android 10 to see if I could replicate the problem.

The iPhone version appears to be locked to Apple’s own music service, and I could not find a link to Deezer.

The Android version also has prominent links to Apple Music, but when you have a song selected, if you navigate to the Song, Lyrics or Video screens, there is a three-dot menu in the bottom right corner, in which the first two options are “Open in Apple Music” and “Open in Deezer”. The latter successfully opens the Deezer app, but I don’t know how it would behave if the Deezer app were not installed on the phone, and it is a very awkward way to access it.

Shazam’s developers naturally make their own decisions, but I’m glad to see from @Rudi’s comment above that Deezer is looking into this. 

Rudi
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Thanks for letting us know, @dj_universe - we're still looking into it!

D

The same issue on Samsung Galaxy S10 (Android11). Newest Deezer (6.2.23.93) and Shazam app installed. 

 

Rudi
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Hey @stecam77 

Have you tried removing your Deezer app, restarting the Pixel and reinstalling it?

If yes, then please give me your Android app version, it could be that there's a difference on the release for this bug.

S
Rank

Shazam still not linking to Deezer on my Pixel 2.  All apps up to date. Partner's iPhone X is fine though!

Rudi
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This should now be fixed from our side @Callitblack and everyone else! :relaxed:

Please update your apps and keep us posted!

Have a great week :raised_hands_tone2:

C

Still fixing for over a month I see

Rudi
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Userlevel 7
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Don't worry @Awe Ayoola 

Like I said above, our developers are on it. We just need a bit more of your patience :pray_tone2:

Thank you for your support.

Awe Ayoola
Rank

Please, I have s20+ and I have used Deezer for years. But now it doesn't link when I shazam songs which like a hobby for me every seconds with every music I listen to. The soung catcher on Deezer cannot work work when other apps are opened so it's not practical. Please and please help. This is important to me. 

:):

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