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▶ REPORT HERE: Error in a track/song/album

P
Hi,

I have experienced an error in a couple of tracks. How and where do I report errors?

The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.

It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

310 replies

Johnathan.Deezer
Rank
Userlevel 5
Badge +4

Hello!

 

Album: Inner Voyage- Gonzalo Rubalcaba

 

Something seems off, the piano sounds heavily distorted. It doesn't seem to be cd quality or something. Going back an forth between tidal  qobuz and deezer. Something is off with the version on deezer. Is it a lower bitrate mp3? Also the contrabass is less articulate. Could this be fixed? I love this album :)

Hey @Ruben Flamand! 

I need the album link, please🕵🏼

R
Userlevel 1

Hello!

 

Album: Inner Voyage- Gonzalo Rubalcaba

 

Something seems off, the piano sounds heavily distorted. It doesn't seem to be cd quality or something. Going back an forth between tidal  qobuz and deezer. Something is off with the version on deezer. Is it a lower bitrate mp3? Also the contrabass is less articulate. Could this be fixed? I love this album :)

Hey @Ruben Flamand! 

I need the album link, please🕵🏼

https://deezer.page.link/BeVn9mmDcjTfpodN6

R

On Joe McPhee’s album Sweet Freedom - Now What? there’s a problem with track 12 “The Persistence of Rosewood”, a series of loud digital clicks between 8 and 9 minutes.

A

https://deezer.page.link/H1V1QWDFBhwYXEtt7

This song cuts out about half way through and goes straight to the next song on the queue. I have tried logging out and logging back in, clearing the cache, deleting the song from my favorites and adding it again, restarting my phone, etc. I have noticed it on different devices. I tried reaching out to support, but to no avail. Anyone know what's up? 

I have reached out to the artist and she's been trying to resubmit the track entirely but is getting issues with CD Baby. If possible I'm hoping it can be fixed in Deezer. 

 

Any updates on this? 

Yula
Rank
Userlevel 7
Badge +5

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping. 

Can you try reinstalling the app, please? 

She/her
A

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping. 

Can you try reinstalling the app, please? 

I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account? 

Yula
Rank
Userlevel 7
Badge +5

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping. 

Can you try reinstalling the app, please? 

I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account? 

can you tell me exactly at what minute it skips? 

She/her
A

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping. 

Can you try reinstalling the app, please? 

I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account? 

can you tell me exactly at what minute it skips? 

3:08

A

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping. 

Can you try reinstalling the app, please? 

I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account? 

can you tell me exactly at what minute it skips? 

3:08

All right, I think I'm done with this app. This isn't the only song this happens with; it's just the one I care about most. And since nobody seems to know how to fix the issue and nobody seems to care about losing money off it, I'll just cancel my premium and go to Spotify or something. 

Yula
Rank
Userlevel 7
Badge +5

Hello @Avery Northern there is nothing wrong with this song, it plays until the end both on pc and web. 

Can you follow these steps please? 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app
She/her

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