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Error on a song in Deezer, report it here


Hi, I just wanted to report an error on the following song: 

http://www.deezer.com/track/83167110

Best answer by ozzironman

Rafael. wrote:

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

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37 replies

Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8636 replies
  • May 29, 2020

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)


  • Author
  • Runaway Baby
  • 1 reply
  • Answer
  • May 29, 2020
Rafael. wrote:

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)


  • Tiny Dancer
  • 1 reply
  • November 8, 2020

There's an error in the song cold from rich brian near at the end (2:52-3:10) pls verify n correct

Media not available
Media not available
Media not available

 


Rudi
Alien SuperStar
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  • The Godfather
  • 14344 replies
  • November 9, 2020

Thanks for reporting it @Joshy Ricou I've passed the info to our catalogue teams :thumbsup_tone2:


  • Tiny Dancer
  • 2 replies
  • November 25, 2020

Hi, there’s a problem in the following track. It reports an error around 00:51:

 


Rudi
Alien SuperStar
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  • The Godfather
  • 14344 replies
  • November 28, 2020

I could play it fine on my side @fleurnoir 

Please try clearing the app's cache on your side to see if the track plays and let us know :wink:


  • Tiny Dancer
  • 2 replies
  • November 29, 2020

Thanks @Rudi, it plays fine now. I checked the song both in browser on PC and in the app on my phone back then and there were glitches in both at the same position. I guess it’s been fixed since then.


Rudi
Alien SuperStar
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  • The Godfather
  • 14344 replies
  • December 2, 2020

Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:


Freezer
Star Wo-Man
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  • Star Wo-Man
  • 218 replies
  • December 28, 2020

https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 


Freezer
Star Wo-Man
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  • Star Wo-Man
  • 218 replies
  • December 29, 2020

https://deezer.page.link/fDiuYYxzWkzXyGMh6
 

Artist: Neil Young
Album: After the Goldrush
Track #5: Till The Morning Comes
 

Error in track. Skips to next song at about the 1’00 mark. Wiping cache/downloading has no effect.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 4970 replies
  • January 6, 2021

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:


Freezer
Star Wo-Man
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  • Star Wo-Man
  • 218 replies
  • January 21, 2021
Jaime. wrote:

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Yes the length is correct. Strange - I'll try it on another device. Thanks.


Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • The Godfather
  • 14344 replies
  • January 23, 2021

If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:


  • Tiny Dancer
  • 1 reply
  • May 3, 2021

ERROR REPORT 

Joey Trap just released an album and some of the songs and „Brain Frozen Part 1“ and part 2 in particular don’t end at the right time!! The songs are actually about a minute long but in deezer they are 2 min each and there is one complete minute of silence at the end 


Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • The Godfather
  • 14344 replies
  • May 5, 2021

Hey @G(h)od(st) 

For issues like that, please write on this thread:

Also, try clearing the app's cache and trying again. If it doesn't work, please post the links for the content and we'll happily take a look at it!


  • Tiny Dancer
  • 3 replies
  • October 30, 2021

Hi,

 

When Deezer had to recognize the song “Spirit” from “Toydrum” (on the album “Evangelist”) it produced an incorrect result, it showed “Invitation to Worship Part I” from “Evangelist George”.  Quite different from “Spirit”...


Jaime.Deezer
Community Manager
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  • Community Manager
  • 4970 replies
  • November 4, 2021

@Wasibee are you referring to Song Catcher,  results in search or a wrong link? If it is the latter, can you please provide the URL?
Thanks


  • Tiny Dancer
  • 3 replies
  • November 4, 2021

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.


Yula
Moderator
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  • Moderator
  • 3226 replies
  • November 8, 2021
Wasibee wrote:

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Hey I just tested this and the song that resulted on my soundcatcher was this one https://www.deezer.com/fr/track/134752124 

I could not reproduce the error, would you mind trying again? 


  • Tiny Dancer
  • 3 replies
  • November 8, 2021

Ik krijg nog streeds “Invitation to Worship Part I”.


  • Runaway Baby
  • 6 replies
  • December 31, 2021

Hello,

The song below is has an error at 6:04-6:20.

On Windows/Firefox there’s a gap in sound.

On Apple/Chrome playback stops and shows an error message.

 

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 4970 replies
  • January 19, 2022

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks


  • Runaway Baby
  • 6 replies
  • January 20, 2022
Jaime. wrote:

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello , here’s the URL again:

 

and here with a lot of spaces so it’s not turned into a link:

https: // www . deezer . com/en/album/26848 3672


Jaime.Deezer
Community Manager
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  • Community Manager
  • 4970 replies
  • January 21, 2022

Thanks @OutdatedDZ the track has a problem indeed and I have reported it to our music team.
It might take a bit to be fixed though.
Apologies for the inconvenience and thanks for your patience.


Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 4970 replies
  • January 25, 2022

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)