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Error on a song in Deezer, report it here


Hi, I just wanted to report an error on the following song: 

http://www.deezer.com/track/83167110

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Best answer by ozzironman 29 May 2020, 20:59

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15 replies

Userlevel 7
Badge +7

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

There's an error in the song cold from rich brian near at the end (2:52-3:10) pls verify n correct

 

Userlevel 7
Badge +8

Thanks for reporting it @Joshy Ricou I've passed the info to our catalogue teams :thumbsup_tone2:

Hi, there’s a problem in the following track. It reports an error around 00:51:

 

Userlevel 7
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I could play it fine on my side @fleurnoir 

Please try clearing the app's cache on your side to see if the track plays and let us know :wink:

Thanks @Rudi, it plays fine now. I checked the song both in browser on PC and in the app on my phone back then and there were glitches in both at the same position. I guess it’s been fixed since then.

Userlevel 7
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Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:

https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 

https://deezer.page.link/fDiuYYxzWkzXyGMh6
 

Artist: Neil Young
Album: After the Goldrush
Track #5: Till The Morning Comes
 

Error in track. Skips to next song at about the 1’00 mark. Wiping cache/downloading has no effect.

Userlevel 7
Badge +4

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Yes the length is correct. Strange - I'll try it on another device. Thanks.

Userlevel 7
Badge +8

If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:

ERROR REPORT 

Joey Trap just released an album and some of the songs and „Brain Frozen Part 1“ and part 2 in particular don’t end at the right time!! The songs are actually about a minute long but in deezer they are 2 min each and there is one complete minute of silence at the end 

Userlevel 7
Badge +8

Hey @G(h)od(st) 

For issues like that, please write on this thread:

Also, try clearing the app's cache and trying again. If it doesn't work, please post the links for the content and we'll happily take a look at it!

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