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Best answer by ozzironman

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

37 replies

Rafael.
Ultimate Superstar
Ultimate Superstar
May 29, 2020

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

ozzironmanAuthorAnswer
Hitmaker
May 29, 2020

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

Roadie
November 8, 2020

There's an error in the song cold from rich brian near at the end (2:52-3:10) pls verify n correct

 

Rudi
Ultimate Superstar
Ultimate Superstar
November 9, 2020

Thanks for reporting it @Joshy Ricou I've passed the info to our catalogue teams :thumbsup_tone2:

Roadie
November 25, 2020

Hi, there’s a problem in the following track. It reports an error around 00:51:

 

Rudi
Ultimate Superstar
Ultimate Superstar
November 28, 2020

I could play it fine on my side @fleurnoir 

Please try clearing the app's cache on your side to see if the track plays and let us know :wink:

Roadie
November 29, 2020

Thanks @Rudi, it plays fine now. I checked the song both in browser on PC and in the app on my phone back then and there were glitches in both at the same position. I guess it’s been fixed since then.

Rudi
Ultimate Superstar
Ultimate Superstar
December 2, 2020

Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:

Freezer
Rockstar
Rockstar
December 28, 2020

https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 

Freezer
Rockstar
Rockstar
December 29, 2020

https://deezer.page.link/fDiuYYxzWkzXyGMh6
 

Artist: Neil Young
Album: After the Goldrush
Track #5: Till The Morning Comes
 

Error in track. Skips to next song at about the 1’00 mark. Wiping cache/downloading has no effect.