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Error on a song in Deezer, report it here

O
Rank

Hi, I just wanted to report an error on the following song: 

http://www.deezer.com/track/83167110

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Best answer by ozzironman 29 May 2020, 20:59

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34 replies

Rafael.
Userlevel 7
Badge +7

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Jaime.
Rank
Userlevel 7
Badge +7

Thanks @OutdatedDZ the track has a problem indeed and I have reported it to our music team.
It might take a bit to be fixed though.
Apologies for the inconvenience and thanks for your patience.

Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Hello @OutdatedDZ 

We have asked the distributor to re-deliver the track to Deezer again. It may take a bit to get the right file but we have already sent the request to them,

Sorry for the inconvenience caused,

G
Rank

ERROR REPORT 

Joey Trap just released an album and some of the songs and „Brain Frozen Part 1“ and part 2 in particular don’t end at the right time!! The songs are actually about a minute long but in deezer they are 2 min each and there is one complete minute of silence at the end 

O
Rank

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

F
Rank

Hi, there’s a problem in the following track. It reports an error around 00:51:

 

Freezer
Rank
Userlevel 6
Badge +6

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Yes the length is correct. Strange - I'll try it on another device. Thanks.

Rudi
Rank
Userlevel 7
Badge +7

I could play it fine on my side @fleurnoir 

Please try clearing the app's cache on your side to see if the track plays and let us know :wink:

J
Rank

There's an error in the song cold from rich brian near at the end (2:52-3:10) pls verify n correct

 

F
Rank

Thanks @Rudi, it plays fine now. I checked the song both in browser on PC and in the app on my phone back then and there were glitches in both at the same position. I guess it’s been fixed since then.

Rudi
Rank
Userlevel 7
Badge +7

If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:

G
Rank

Not sure how to go about reporting this, but this song is a cover and that should be indicated somewhere but I don't see anything in the mobile app. The cover art, title, and subtitle imply that it's an original but it's quite obviously a cover of River Flows in You by Yiruma.

https://deezer.page.link/rBVdepP1xfqu8ALg8

 

G
Rank

Hi, there’s an error in the following song:

 

https://deezer.page.link/RSuqTvvTLHVCnrKb9

 

It sounds like a mobile phone ringtone goes off halfway through!!

O
Rank

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello , here’s the URL again:

 

and here with a lot of spaces so it’s not turned into a link:

https: // www . deezer . com/en/album/26848 3672

O
Rank

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

It still gets a sound gap at 6:14 on Windows/Firefox.

It errors out at the same track time when using the Windows desktop app:

 

So nothing has changed.

Yula
Rank
Userlevel 7
Badge +10

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Hey I just tested this and the song that resulted on my soundcatcher was this one https://www.deezer.com/fr/track/134752124 

I could not reproduce the error, would you mind trying again? 

(She/her) add your pronouns to your signature!
W
Rank

Ik krijg nog streeds “Invitation to Worship Part I”.

M
Rank

The song With Arms Wide Open is by an artist called Creed. The Deezer catalogue says its by another artist called Cream See track 7 on this album: Greatest Hits by Creed

Jaime.
Rank
Userlevel 7
Badge +7

Hi @gemdavidson23 @murray654 you can report this directly on Deezer desktop app or web version in your PC/Mac and our music team will take care of it. Just click on the 3 dots>report a problem.
Thanks
 

Rudi
Rank
Userlevel 7
Badge +7

Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:

A
Rank

Hey, so I was just listening to “Temporary Bliss” by the Cab and the song ends abruptly. https://deezer.page.link/VDUBT95i977X5X9RA

 

I did try to change audio settings and clear my cache but each time I play it the song ends early. I hope you all are able to fix it. Thanks!

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Jaime.
Rank
Userlevel 7
Badge +7

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

O
Rank

Hello,

The song below is has an error at 6:04-6:20.

On Windows/Firefox there’s a gap in sound.

On Apple/Chrome playback stops and shows an error message.

 

 

Freezer
Rank
Userlevel 6
Badge +6

https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 

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