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Hi, I just wanted to report an error on the following song: 

http://www.deezer.com/track/83167110

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)


Thanks @OutdatedDZ the track has a problem indeed and I have reported it to our music team.
It might take a bit to be fixed though.
Apologies for the inconvenience and thanks for your patience.


Hello @OutdatedDZ 

We have asked the distributor to re-deliver the track to Deezer again. It may take a bit to get the right file but we have already sent the request to them,

Sorry for the inconvenience caused,


ERROR REPORT 

Joey Trap just released an album and some of the songs and „Brain Frozen Part 1“ and part 2 in particular don’t end at the right time!! The songs are actually about a minute long but in deezer they are 2 min each and there is one complete minute of silence at the end 


Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)


Hi, there’s a problem in the following track. It reports an error around 00:51:

 


Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Yes the length is correct. Strange - I'll try it on another device. Thanks.


I could play it fine on my side @fleurnoir 

Please try clearing the app's cache on your side to see if the track plays and let us know :wink:


There's an error in the song cold from rich brian near at the end (2:52-3:10) pls verify n correct

 


Thanks @Rudi, it plays fine now. I checked the song both in browser on PC and in the app on my phone back then and there were glitches in both at the same position. I guess it’s been fixed since then.


If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:


Not sure how to go about reporting this, but this song is a cover and that should be indicated somewhere but I don't see anything in the mobile app. The cover art, title, and subtitle imply that it's an original but it's quite obviously a cover of River Flows in You by Yiruma.

https://deezer.page.link/rBVdepP1xfqu8ALg8

 


Hi, there’s an error in the following song:

 

https://deezer.page.link/RSuqTvvTLHVCnrKb9

 

It sounds like a mobile phone ringtone goes off halfway through!!


Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello , here’s the URL again:

 

and here with a lot of spaces so it’s not turned into a link:

https: // www . deezer . com/en/album/26848 3672


Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

It still gets a sound gap at 6:14 on Windows/Firefox.

It errors out at the same track time when using the Windows desktop app:

 

So nothing has changed.


@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Hey I just tested this and the song that resulted on my soundcatcher was this one https://www.deezer.com/fr/track/134752124 

I could not reproduce the error, would you mind trying again? 


Ik krijg nog streeds “Invitation to Worship Part I”.


The song With Arms Wide Open is by an artist called Creed. The Deezer catalogue says its by another artist called Cream See track 7 on this album: Greatest Hits by Creed


Just got alerted to a new song by Mo that is definitely wrong. https://deezer.page.link/g8eNVxtJjjRMrk8r8

 

This is not a song by this artist https://deezer.page.link/1azzkBaFcnYt7n7h9 


Hi @gemdavidson23 @murray654 you can report this directly on Deezer desktop app or web version in your PC/Mac and our music team will take care of it. Just click on the 3 dots>report a problem.
Thanks
 


Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:


Hey, so I was just listening to “Temporary Bliss” by the Cab and the song ends abruptly. https://deezer.page.link/VDUBT95i977X5X9RA

 

I did try to change audio settings and clear my cache but each time I play it the song ends early. I hope you all are able to fix it. Thanks!


Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:


Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)


Hello,

The song below is has an error at 6:04-6:20.

On Windows/Firefox there’s a gap in sound.

On Apple/Chrome playback stops and shows an error message.

 

 


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