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Error on a song in Deezer, report it here


Hi, I just wanted to report an error on the following song: 

http://www.deezer.com/track/83167110

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Best answer by ozzironman 29 May 2020, 20:59

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Hi, there’s an error in the following song:

 

https://deezer.page.link/RSuqTvvTLHVCnrKb9

 

It sounds like a mobile phone ringtone goes off halfway through!!

Hey, so I was just listening to “Temporary Bliss” by the Cab and the song ends abruptly. https://deezer.page.link/VDUBT95i977X5X9RA

 

I did try to change audio settings and clear my cache but each time I play it the song ends early. I hope you all are able to fix it. Thanks!

The song Babylon by 5 Seconds of Summer randomly skips ahead at 1:44, and then again at 2:11

Not sure how to go about reporting this, but this song is a cover and that should be indicated somewhere but I don't see anything in the mobile app. The cover art, title, and subtitle imply that it's an original but it's quite obviously a cover of River Flows in You by Yiruma.

https://deezer.page.link/rBVdepP1xfqu8ALg8

 

Hello,

 

Sounds like this track is skipping around the 1 minute mark:

 

https://deezer.page.link/3h9DVDqvytnnEYWm6

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Hello @OutdatedDZ 

We have asked the distributor to re-deliver the track to Deezer again. It may take a bit to get the right file but we have already sent the request to them,

Sorry for the inconvenience caused,

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

It still gets a sound gap at 6:14 on Windows/Firefox.

It errors out at the same track time when using the Windows desktop app:

 

So nothing has changed.

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Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

Userlevel 7
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Thanks @OutdatedDZ the track has a problem indeed and I have reported it to our music team.
It might take a bit to be fixed though.
Apologies for the inconvenience and thanks for your patience.

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello , here’s the URL again:

 

and here with a lot of spaces so it’s not turned into a link:

https: // www . deezer . com/en/album/26848 3672

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Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello,

The song below is has an error at 6:04-6:20.

On Windows/Firefox there’s a gap in sound.

On Apple/Chrome playback stops and shows an error message.

 

 

Ik krijg nog streeds “Invitation to Worship Part I”.

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@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Hey I just tested this and the song that resulted on my soundcatcher was this one https://www.deezer.com/fr/track/134752124 

I could not reproduce the error, would you mind trying again? 

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

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@Wasibee are you referring to Song Catcher,  results in search or a wrong link? If it is the latter, can you please provide the URL?
Thanks

Hi,

 

When Deezer had to recognize the song “Spirit” from “Toydrum” (on the album “Evangelist”) it produced an incorrect result, it showed “Invitation to Worship Part I” from “Evangelist George”.  Quite different from “Spirit”...

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Hey @G(h)od(st) 

For issues like that, please write on this thread:

Also, try clearing the app's cache and trying again. If it doesn't work, please post the links for the content and we'll happily take a look at it!

ERROR REPORT 

Joey Trap just released an album and some of the songs and „Brain Frozen Part 1“ and part 2 in particular don’t end at the right time!! The songs are actually about a minute long but in deezer they are 2 min each and there is one complete minute of silence at the end 

Userlevel 7
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If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:

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Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Yes the length is correct. Strange - I'll try it on another device. Thanks.

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Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

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https://deezer.page.link/fDiuYYxzWkzXyGMh6
 

Artist: Neil Young
Album: After the Goldrush
Track #5: Till The Morning Comes
 

Error in track. Skips to next song at about the 1’00 mark. Wiping cache/downloading has no effect.

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https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 

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Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:

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