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Best answer by ozzironman

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

37 replies

Jaime.Deezer
Community Manager
Community Manager
January 6, 2021

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Freezer
Rockstar
Rockstar
January 21, 2021

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:

Yes the length is correct. Strange - I'll try it on another device. Thanks.

Rudi
Ultimate Superstar
Ultimate Superstar
January 23, 2021

If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:

Roadie
May 3, 2021

ERROR REPORT 

Joey Trap just released an album and some of the songs and „Brain Frozen Part 1“ and part 2 in particular don’t end at the right time!! The songs are actually about a minute long but in deezer they are 2 min each and there is one complete minute of silence at the end 

Rudi
Ultimate Superstar
Ultimate Superstar
May 5, 2021

Hey @G(h)od(st) 

For issues like that, please write on this thread:

Also, try clearing the app's cache and trying again. If it doesn't work, please post the links for the content and we'll happily take a look at it!

Guitar Hero
October 30, 2021

Hi,

 

When Deezer had to recognize the song “Spirit” from “Toydrum” (on the album “Evangelist”) it produced an incorrect result, it showed “Invitation to Worship Part I” from “Evangelist George”.  Quite different from “Spirit”...

Jaime.Deezer
Community Manager
Community Manager
November 4, 2021

@Wasibee are you referring to Song Catcher,  results in search or a wrong link? If it is the latter, can you please provide the URL?
Thanks

Guitar Hero
November 4, 2021

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Yula
Deezer Staff
Deezer Staff
November 8, 2021

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Hey I just tested this and the song that resulted on my soundcatcher was this one https://www.deezer.com/fr/track/134752124 

I could not reproduce the error, would you mind trying again? 

(She/her) add your pronouns to your signature!
Guitar Hero
November 8, 2021

Ik krijg nog streeds “Invitation to Worship Part I”.