Deezer For Creators

Hello! I will be pleasant for advice. I cannot login the Backstage page. Answer - email address is incorrect. But I have just received a confirmation letter. Thank you for help. 

Hello @Leonid Nikiforov, please get in touch with our customer support team so they have a look  

i completed my backstage information But this message was displayed

This album doesn't exist or doesn't belong to you

Hello @K4r4, contact our customer support team so they have a look at your request 

Hello @Aron Sigthors, better to contact our customer support team 

I send my request for Backstage access in May and till today I got no response. Could You pls help!

I’m a new artist called Saravá and last week I released 3 tracks: Sem Mágoas, Uma Louca Paixão and Negra Pele (Álbum: Saravá).

The problem is that the álbum is in the wrong profile also called Saravá and I couldn’t request artist acess.

Could someone help?

Hi there @tortureofhypocrisy 

That's sad to hear. I do apologise on behalf of Deezer for the wait you've been experiencing.

Please get in touch with our support team here for further help 

Hi @Rudi 

I just sent an email to the support team. Could You please support me and track this? 

Best Regards

I wanted to put a photo on my artist card profile:

(https://www.deezer.com/sr/artist/152958)

Best regards

Hi Deezer team,

I have the same problem as all the people above. I requested the access to https://www.deezer.com/us/artist/100733932 a month ago, I received an email telling me that I had to wait but nothing else. Can you please review that everything is OK?

Thanks

Hello @Tadijaa and @Rx99, for both your requests please get in touch with our customer support team.

I’VE BEEN WAITING SINCE JUNE. 

Customer support: (03:13:50 PM) Veronica: we don´t have access to artist profiles, it needs to be manage by the artist or manager via Backstage access

@Rudi please change my profile picture

(https://www.deezer.com/sr/artist/152958)

Best regards

Hey @Pablo Payson 

Sorry about the delay. It could be that there's something missing so please follow Kevin's advice and get in touch with our support.

Hi there Tony @Tadijaa post the picture here and I'll change it for you. In the meantime, I'll pass the feedback to my colleagues in support about what was said to you 

here is the picture, thanks a lot

if the whole picture can't fit then you can reduce it, it's not a problem

Best regards @Rudi 

Hi about a month ago I send an email telling that I am having some trouble claiming my artist profile  but so far I did not get any reply and I still do not have access. Can you please clarify how long will it take until access is eventually granted?

Hey Tony @Tadijaa 

All done 

Hi there @fannyguida 

Sorry to hear that. Could you please contact our support team here so that they can discuss a way forward?

Since my music has been on the platform, I have not seen my profile pic connected to my page. What steps will KEVON TYRRE need to take to get this rectified?

Hey @Kev Tee 

I've moved your comment above so that you can check how to obtain your own Backstage access.

In the meantime, you can post the profile pic you'd like to add here and I can arrange for that to be done for you 

hi @Rudi 

applied for our label last year

won’t let us apply again

have contacted support and the backstage@deezer email a few times with no reply

is it impossible for you to help us get access?

thank you

Hi,

I uploaded my music via DistroKid on September 3rd 2020. Scheduled release for October 2nd 2020. Pre orders from 12th September 2020. I do not see my profile created yet.

1. Can you help me claim my account
2. How can I submit my music to your editorial playlists?

DK UPC: 195595762294
Uploaded: September 3, 2020
Preorder: September 12, 2020
Release date: October 2, 2020

Hi there @Soara @dojang 

Thanks for getting in touch and for your patience.

So that we can deal with this privately for you, please reach out to our support team here and they intermediate the contact with our Backstage teams for your requests 

Hi @Rudi - contacted 9 days ago and was told our request was passed on to Backstage team.

Awaiting response from them.

Thanks

Hi! I requested access for Deezer Backstage for my artist profile back in June/July, but I’ve yet to hear anything, so I’m just wondering how long it normally takes. I saw on another post a similar thing happened to somebody else and they were asked to try and resubmit, so I tried that but it won’t let me as I’ve “already requested access”.

Thank you!