Community Manager

Deezer For Creators

Forum|Forum|6 years ago
January 13, 2020
298 replies
13984 views

If you're an artist or partner who would like to have control over your Deezer profile (including bio, pic, social media links), please visit Deezer for Creators platform here 💿

And if it's your first time using it, all you have to do is to sign up and follow the steps 🎵

For any questions, or if there are any issues please contact our team Deezer Support Team

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V

Velisslav

Guitar Hero

I'm sorry, but I have a second question. One of my songs "We hymn thee" /artist Velislav Velev/ was successful in Deezer for about a month. Yesterday it unexpectedly disappeared and is not accessible to listeners. I have not ordered Distrokid to be downloaded and I have no explanation why it is missing.

Rudi

Ultimate Superstar

Hi there @Agustin Amigo

What great news to share! Thank you all for your utmost patience. Pass on my regards to the rest of the group.

We're working hard to adapt well to these difficult times :thumbsup_tone2:

Best regards from the whole community team :wave_tone2:

Rudi

Ultimate Superstar

Hey @Velisslav

Sorry to hear that. I couldn't find track either. Have you tried contacting your distributors about this issue? They should be able to sort our this problem :thumbsup_tone2:

NLS

Roadie

Hello, good morning. I just wanted to say that I have a problem with the form, when I put the UPC tells me that this album does not belong to me and that it does not exist so I would very much appreciate it that will help me with that. Without more to say thank you

M

Mauricio Vega

Roadie

Hi how is the process to upload my profile image , my tracks is here but my artist profile image no.

Rudi

Ultimate Superstar

Hi there @Mauricio Vega

Thanks for getting in touch. Post it here, I'll get it updated for you :thumbsup_tone2:

Also, have a look above and request access to Backstage. It's going to take some time for our teams to verify you, so it's best to do it as soon as you can :wink:

D

Dict8

Roadie

I have my music posted on Deezer through distrokid but have no clue how to access the account and change profile image. help?

Pia.Deezer

Ultimate Superstar

Hi @Dict8 Please request access to our new Backstage for artists platform here :dvd: Then you can update your artist profile yourself :wink:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :musical_note:

Please bear in mind that the access request can take up to 20 days because there is a huge backlog. Apologies for any inconvenience caused and thanks for your patience

D

Darren O'Brien

Guitar Hero

Ok so Im trying to get access to Deezer Backstage so I can keep my profile updated and get a view at my analytics so I can see and better plan to market myself on the platform.

When I try and seek access, the request access form is asking me a bunch of mandatory information that I have multiple answers to.

Your label …. Im an artist not a label and I release on many different labels. Do I just pick any of them ? Your distributor …. likewise different labels use different distributors.

I have to say having Spotify for artists, Amazon music for artists and an Apple artist account, this way of getting access is by far the most difficult I have experienced. Appreciate it is a new service but hopefully this access element will be improved in future.

Rudi

Ultimate Superstar

Your feedback will certainly help our service improve @Darren O'Brien. Apologies for the inconvenience this caused. You'll need to reach backstage@deezer.com with your queries so that they can answer you directly. Please write URGENT in the subject line :thumbsup_tone2:

In the meantime, please see this page here for further info :pray_tone2:

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