Backstage - for Artists!

Backstage - for Artists!
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If you're an artist or partner who would like to have control over your Deezer profile (including bio, pic, social media links), please visit our new Backstage platform here :dvd:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :musical_note:

For any questions, or if there are any issues please contact our team here :mega:


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Hi, I’m having trouble with the Backstage form. My band’s single was recently uploaded by Distrokid (‘Party Tonight’ by Atomic Sister) and the Backstage form is suggesting the track does not exist, when it is definitely on Deezer. Any suggestions?

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Hi there @Neon Racer 

Thanks for reaching out. If you have the URL for the track on Deezer, please forward it to the Backstage team via backstage@deezer.com

If you don't have the link for the track, you may need to contact your distributors - they may need to redelivery the track to us.

Hi, I have requested access to the backstage area for my band, ANGRIFF, on January 29th but so far I did not get any reply and I still do not have access. Can you please clarify how long will it take until access is eventually granted?

Cheers

OJ

hello 

i have requested too access to the backstage for a single artist on january 25th and i still didnt get any answer , could anyone tell us what’s going on ?

 

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Hi there @Ayoub Belmokaddem @oj.laranjo 

Thanks for reaching out, sorry for the wait! We've been dealing with a high volume of requests and it's been hard to keep up.

May I ask you to please request access again? This should help speed up the process :thumbsup_tone2:

In the meantime, would you like to let me know if there's any amendment or update to your profile that is urgent?

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Hi there @Ayoub Belmokaddem

May I ask you to please request access again? This should help speed up the process :thumbsup_tone2:

Hi Rudi,

I requested for a second time, 2 weeks after my first request, but I got an error message saying that I already requested 😅 At least the good thing is my original request has been acknowledged. 
By the way, I’m the admin of a facebook group of 95 Deezer neoclassical artists like me, and I would love to spread good news to the boys and girls 😉 Oh wait, maybe we are the reason for the request overload 🤭😉 As long there is hope, we don’t give up 👍 Thank you!

Best,

Agustín

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Hahaha @Agustin Amigo you're right, the team is still dealing with a lot of requests. Thank you very much for your patience!

About the Facebook group, that's amazing. We should keep in touch on that. Do they use the community? Feel free to post more links to your work here in as well :thumbsup_tone2::wink:

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Hi @Rudi, most of the artists from our group have the same questions: how to setup their artist page, how to monitor their performance on Deezer, how to share their music and playlists with their fans, whether there is a way to submit new or upcoming releases to editors, etc... Also Deezer’s user centric model is a hot topic and we would like to know more about it. I’ve shared already some links to the community, where I found similar questions that have been already answered. But I will also encourage them to actively use the community!

Thank you for your support!

Agustín

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Thank YOU for your support @Agustin Amigo! We also need artists to be part of our community so that we can improve our music experience to the right level.

Perhaps we need to work on a guide that can answer most of the questions you mentioned :thumbsup_tone2:

If there are any specific suggestions, bugs or feedback, let me know directly :wink:

Здравствуйте,я являюсь Музыкантом. 

И хотел бы поставить фотографию в профиль своей карточки артиста : 

https://www.deezer.com/ru/artist/84975962

 

Спасибо за внимание.

Hi @Rudi, Just dropping in to say that I am also one of those artists that has been waiting for my access to Backstage. Is there any other contact we could be making that would be helpful? I am also a part of the Facebook group. Thanks @Agustin Amigo for letting us know about this community area!!

Thanks for any and all help, @Rudi !
Lynn

 

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Hi @TRIXIEDEX thank you for the photo. Please request access to our new Backstage for artists platform here :dvd: Then you can update your artist profile yourself :wink:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :musical_note:

@LynnTredeau please bear in mind that the access request can take up to 20 days because there is a huge backlog as this tool has just been openend. Apologies for any inconvenience caused and thanks for your patience :slight_smile:

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Hey @TRIXIEDEX 

Sorry for replying in English - our community doesn't support Russian yet.

The profile picture has been uploaded, but it might look better if you adjust the size and send us another version (that's just my opinion, feel free to let me know what you think). The recommended format is: 500x500px minimum | 3MB maximum | jpg, jpeg, png

Hi, 

 

How long does it take to get the artist access? 

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Hi @David Suárez 

There isn't a set time - we try to do it as soon as possible, it just depends on the volume of requests. Make yours now and keep us posted, all feedback is very welcome :thumbsup_tone2:

Dear sir or madam, 

Recently our management uploaded an album of music to your platform. The name of the management is Rock CD, from Spain. As the artist, I would like to have access to the profile created to edit it. 

Thanks for all

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Hola @eriz in order to get access to your artist profile please visit our new Backstage platform here :dvd:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :wink:

Hi,

I tried to claim my artist profile via Backstage 6 months ago and again a couple of days ago, and received no answer. Would love to get more involved with platform. Thank you!

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Hi @Ryan Holiday we are sorry about that but Backstage for artists didn’t even exist 6 months ago. How did you try to claim your artist profile? 

Please request access to our new Backstage for artists platform hereclick on the button 'request access' and make sure you include enough evidence :wink:  After having done that it can take up to 20 days to get access. Apologies for any inconvenience caused and thanks for your patience.

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Thank YOU for your support @Agustin Amigo! We also need artists to be part of our community so that we can improve our music experience to the right level.

Perhaps we need to work on a guide that can answer most of the questions you mentioned :thumbsup_tone2:

If there are any specific suggestions, bugs or feedback, let me know directly :wink:

Hey @Rudi, just to say that yesterday myself and most of my colleagues from the facebook group got the access for backstage validated. We are very happy and find the tool very useful. Please forward our thanks to the deezer team involved, they had for sure to coup with a great amount of applications at the same time. Best wishes to all, and please stay healthy! 
warmest regards,

Agustín

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I'm sorry, but I have a second question. One of my songs "We hymn thee" /artist Velislav Velev/ was successful in Deezer for about a month. Yesterday it unexpectedly disappeared and is not accessible to listeners. I have not ordered Distrokid to be downloaded and I have no explanation why it is missing.

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Hi there @Agustin Amigo 

What great news to share! Thank you all for your utmost patience. Pass on my regards to the rest of the group.

We're working hard to adapt well to these difficult times :thumbsup_tone2:

Best regards from the whole community team :wave_tone2:

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Hey @Velisslav 

Sorry to hear that. I couldn't find track either. Have you tried contacting your distributors about this issue? They should be able to sort our this problem :thumbsup_tone2:

Hello, good morning. I just wanted to say that I have a problem with the form, when I put the UPC tells me that this album does not belong to me and that it does not exist so I would very much appreciate it that will help me with that. Without more to say thank you

 

Hi how is the process to upload my profile image , my tracks is here but my artist profile  image no.

 

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