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Do you need help with Deezer on you Android device? Ask your questions here!

  • 696 Topics
  • 3,350 Replies
696 Topics
Tiddybrook82
Lover
Tiddybrook82Lover
asked in Android
Track Replaying Glitch

Over the last week or so I've started experiencing an error where by if you have had the phone screen locked, with the small mini player on the lock screen, when I unlock my handset and open the Deezer app whatever is playing stops and the app starts playing from the first track I started playing just before I locked screen. It plays through in exactly the same order whether it was 3 songs that had played or 10, it just skips right back to the start of whatever had been playing just as the screen locked.It seems to be happening pretty much every time I'm unlocking the phone and opening Deezer by pressing on the front screen Widget or even just pressing the app itself. I'm using Android and on the latest version available on a Samsung Galaxy A51. Oh and I'm a Deezer Beta tester, so it's that version of the app. Any ideas or advice please?

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Tiddybrook82
Lover
2 years ago
C
Runaway Baby
cmcinvale79Runaway Baby
posted in Android
music cast uodate 2022

I just updated firmware on RAX2080 Yamaha and now Deezer will not play at all?

261
Yula
Moderator
2 years ago
J
Runaway Baby
Jannick VerstraeteRunaway Baby
posted in Android
Does chromecast work

Does chromecast work, i wanna buy a nest audio speaker

686
Superschlumpf
Deezer Legend
2 years ago
P
Runaway Baby
piratelee2Runaway Baby
asked in Android
linked to sonos email

I just received an email from deezer saying new version of deezer on sonos . . . I usually use the sonos ap to play from deezer - downloaded ap, but cant see how it is linked to sonos ?

383
P
Runaway Baby
2 years ago
B
Runaway Baby
BassRunaway Baby
asked in Android
Hotspot

Hi, can you help. I have a phone in my car that I use on hotspot. Mainly just to play my music through the car speakers. My You tube music works fine but my Deezer will not initiate any playback. It just says hang on a few seconds nearly there. Advice appreciated regarding this. Thank you.  

161
Yula
Moderator
2 years ago
L
Tiny Dancer
LumartTiny Dancer
asked in Android
Android LG App

Hi My Deezer app on my LG tv stopped working. Keep saying that it is not supported anymore. I have been using the app for many years and now just stopped working. Any help please?

301
Yula
Moderator
2 years ago
A
Runaway Baby
AlexKlimov88Runaway Baby
asked in Android
Music don't downloads to play

Hello. Today all of my favourite music don't downloads(

701
Yula
Moderator
2 years ago
K
Runaway Baby
Kerry BallRunaway Baby
asked in Android
Deezer complications on android

I have Deezer on my iPhone and also on an android. It plays without a problem on iPhone but I keep getting an annoying message when I try on my android saying cannot load content. I have tried all the steps on the troubleshooting section and it still won’t - it’s actually worse because I could play the odd album, now I can’t play any 😔

643
Yula
Moderator
2 years ago
K
Runaway Baby
KoeleRyanRunaway Baby
asked in Android
Deezer won't sync my recent listened songs to my recent songs list

I'm having trouble syncing my songs to my recent songs list. On deezer, everyone has a "recent songs" Playlist which shows you the songs you've listened recently. The songs I'm listening, won't pop up there. It just keeps on the songs I listened a couple days ago. Does anyone know how I can fix this?Would be appreciated!! 

952
bluezzbastardzz
Deezer Legend
2 years ago
D
Runaway Baby
DrGigabyteRunaway Baby
posted in Android
Search problems

Many times search results are useless. For example I searched for "Shanty". This is the Jonathan Edward's number 1 hit.The search returns results for "Shanti" with an option to search for "Shanty" instead. Choosing to search for "Shanty" instead of "Shanti" then returns some tracks. Click on show all (tracks) and a long list of tracks is displayed, none of them titled "Shanty".Now, if this was an obscure song I might understand, but Shanty was #4 in billboard for 1972.Shanty is a direct hit for the title of the song, and the only direct hit. Why does the search engine think it knows better than the user?Deezer can only find the track if you include the artist name (and if you spell Jonathan correctly). Problems like this impune confidence in using the product. ​​​​​

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D
Runaway Baby
2 years ago
M
Runaway Baby
misokatsunRunaway Baby
asked in Android
music will not au

for the past month or so, my music will not play. if i try to play a song it just gets stuck on loading almost there. i have not been able to play downloaded music either. and before you even ask i restarted my phone, cleared the cache, moved from internal to external and vice versa, and nothing works. i expect this app to work properly especially if im giving you my money for extra features 

442
M
Runaway Baby
2 years ago
S
Runaway Baby
Stephen.BeardRunaway Baby
asked in Android
unable to loaf

When I try to  iew downloaded music I get an error message saying UNABLE TO DOWNLOAD? Any ideas?

213
D
Runaway Baby
2 years ago
N
Runaway Baby
NotJefferyRunaway Baby
asked in Android
Android App Issue

Hi,The Android app is really slow. It takes a long time to load an album, song information, artist pages etc. Pressing the three dots while a song is playing to access the artist page or add to a playlist brings up a blank screen. This has been happening on and off for a few months. Is this a current issue with the app or is there something wrong on my end?

332
N
Runaway Baby
2 years ago
R
Runaway Baby
Roberto GranatoRunaway Baby
asked in Android
I can't create my artist profile - my music went to the wrong profile.

Hi, I'm Italian and my distributor is AMUSE.My artist name is BIG PAP, last night (May 26, 2022) my first song entitled TOP BOY - Demo was released on Deezer.https://deezer.page.link/dXdJ6hVGem2qGJGF6-link of my song page on deezer The problem is that they were put in the wrong artist with my same name. Is there a way to separate my music from this other artist?And is there a way for me to manage my page / artist profile?Is it possible to create another profile with the same name BIG PAP to manage my music?Thanks 🙂 

711
Yula
Moderator
2 years ago
A
Runaway Baby
Anna SurkisRunaway Baby
asked in Android
Repeat button only repeats ones

I have a Pixel 4A, Deezer version 7.0.4.62. Tried restarting the app and the phone several times, with no success. The song repeat button repeats it only once (meaning playing the song only two times in a row) and then moves to the next song in line. Happens on whichever song I put on repeat. HELP.

971
Yula
Moderator
2 years ago
L
Runaway Baby
Lsd61377Runaway Baby
asked in Android
will not download anything

How do I know if my songs are downloading?   I'm trying to download my favorites list (67 songs) and nothing is happening.  It says download starting and then nothing else.  I waited about 10 minutes and turned the wifi off but when I do that all the songs Grey out and will not play.  Also podcasts will not download, there is not even a download option on the episodes.  I am a brand new subscriber so I'm hoping I'm just missing something.

643
L
Runaway Baby
2 years ago
F
Runaway Baby
Foto Vaso KrivokapicRunaway Baby
asked in Android
Problem with logging in to the A1 network in Serbia

Respected,I have free use of the Deezer application via the A1 mobile network in Serbia.Maybe the problem is that I have a huawei p40 lite phone that doesn't have google support and I can't log in to use the app for free.I hope you will help me resolve the situation, thank you in advanceVaso Krivokapic

2231
F
Runaway Baby
2 years ago
B
Runaway Baby
BkelleyRunaway Baby
asked in Android
Can't skip song

Won't let me skip songs. There is no way I am at my limit and I have HIFI membership.  

1842
B
Runaway Baby
2 years ago
C
Runaway Baby
CoolmfRunaway Baby
posted in Android
Some favorite tracks won't download.

Android. Latest app. Force close. Clear cache. 1580 tracks. Added 150gb to my smart cache which is 100gb greater than my current total deezer storage. If i add those missing songs to another playlist, they still don't download. If i remove the song from fav and readd, it still doesn't download. If i undo the download button and redo, i haven't tried and not really willing to. If i uninstall and reinstall, it will download them but then the problem will come back with new songs i add. This is consistent across Android devices but not consistent with the same songs. Some new songs download on my phone but not tablet for example.  There are between 10 and 15 songs that currently do this. I'll add more and see what happens.screenshots for fun…   

1626
C
Runaway Baby
2 years ago
W
Tiny Dancer
waykoleTiny Dancer
posted in Android
cant find deezer hifi

My subscription expired. I want deezer hifi back but i switched me to family on accident. I can't find where to activate hifi on the android app or Google. I clicked a link provided somewhere else on this site but it was till wouldn't let me sub to hifi :[

361
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Tiny Dancer
2 years ago
J
Tiny Dancer
jo1Tiny Dancer
asked in Android
App not working properly

Hi for the past 24 hours when I go to Downloaded Music and click on a playlist the page disappears and says 'retry.' This is a problem because I use this app as a dance teacher. When will this be rectified? If this app is not dependable then I will need to find other options.Regards

704
H
Tiny Dancer
2 years ago
H
Runaway Baby
Hotzigetty
posted in Android
Unable to view downloaded music

Deezer android 7.0.3.1, unable to view downloaded music page when offline (the whole point of downloading). It keeps saying unable to load page.This is really frustrating! 

80728
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Tiny Dancer
2 years ago
H
Lover
HyperXLover
asked in Android
Deezer doesn't go fullscreen

Hi,  So when using deezer on my OnePlus 7 Pro running Android 12 (although behavior is consistent on other devices as well) the status bar is always black whereas most apps use the fact that the status bar is transparent by extending the colour of what's being displayed in the app into the statusbar. Would love to sees this fixed. It's a small thing but a thing that makes a big difference in perceived quality experience. 

2745
H
Lover
2 years ago
H
Lover
HyperXLover
asked in Android
Deezer HiFi falls back to Basic when HiFi version is not available

Recently found out my family account supports HiFi so I went ahead and enabled it. To be sure everything is HiFi I deleted smart cache in the app, force killed the app, cleared it cache and cleared its data. Now it seems that when a track doesn’t have a HiFi version available it falls back to basic instead of HQ. I’ve made video of two phones together, showing the audio settings and displaying that when the HiFi phone falls back to basic (no Hifi or HQ logo available) the other phone set on HQ only still has the HQ logo on the album page.  

3301
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Lover
2 years ago
A
Runaway Baby
AuralSRunaway Baby
asked in Android
Is the Deezer app in Chromecast with Google TV app CD Quality?

HiI have the CCWGTV and have the Deezer app running.  When playing the same song through the app vs casting it from my phone - I thought it just didn’t sound the same.  So I checked the data consumption for each option and Viola ! Casting to CCWGTV                                - 25Mb (roughly) per songPlaying through the built in app           - 5Mb (roughly) per songThis is when playing the same song.  This leads me to believe that when I cast - Chromecast fetches the lossless version of the song.  But...when I use the built-inn app - I am getting AAC (or whatever lossy format is being fetched).Hence my request for clarity - is the Deezer app built into the Chromecast With Google TV able to play HIFI quality?  If it is, where do I make the necessary changes to enable this change?Thanks you.

2853
Yula
Moderator
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE