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Guitar Hero
March 12, 2023

Error: Failed to play

  • March 12, 2023
  • 4 replies
  • 53 views

I started getting an error from description before last update. Hoped that the last update would fix that. And yet, it hasn't. Any idea on how to solve that is appreciated. Thanx!

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4 replies

Noam Asulin
Superuser
Bezi since 2017
March 12, 2023

Hi 

You didn’t mention on which platform you have this issue but assuming you are on mobile , you can go to settings --data and storage and under “smart cache” increasing the cache the device is using while playing . That should increase the buffer 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Michael77Author
Guitar Hero
March 12, 2023

Hi Noam!

I thought I mentioned platform during creating the question. Anyway, it's Android 11. And thank you for suggestion. I've increased the cache size. It would be great If that helped.

Yula
Deezer Staff
Deezer Staff
March 13, 2023

Hey, can you reinstall the app? 
And make sure that your connection is good, 

if you could update your android version, that would help as well… 

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Michael77Author
Guitar Hero
March 13, 2023

Hey guys!

Here is a solution. As Noam suggested it's about Data and storage settings. And yet, it's not necessary about increasing the value. It's about matching configured and available memory size. My phone had less free storage than it was allocated for cache. I decreased the value of cache in settings and did not get any error message since that moment.