Error: failed to play. The requested content is not loading

Sorry for the inconvenience, Dan @dixon 

Could you please let us know your Android and Deezer app versions? I'll reach out to our devs with your details so that we can sort this out 

Thanking you. Android version 11 and the app version is 6.2.23.93.

Appreciate it and any help you can give. Love the service but this is just getting in my way.

Thanks

Dan

Latest update from playstore is causing this issue. Even the next beta 6.2.24. has same issue

Downgrade to the version 6.2.22.1 from March 1. 2021.

Thanks for coming back with further details, Dan @dixon 

Once more, apologies for the experience. Could you also let me know which part of the platform is more affected? You mentioned playlists and albums, but have you noticed one feature more than the others?

Do you also listen to music on WiFi or mobile data?

@Beco thanks a lot for the Beta heads-up! ⬆️ That's crucial!

With a new release every couple of weeks, we need to keep digging to improve the experience. The good news is that this year our Android player will get a much-needed update!

Hi Rudi,

Yeah so today I found it has been constant. If I use flow it stops after two/three tracks at best, favorite tracks and or any playlist I have saved and or downloaded. Seems like it struggles to load the following track. I use both WiFi and mobile data and not much difference with either. 

Only solution is to uninstall latest stable version 6.2.23.93 that is on the playstore.

Then you find older version of the app for example  6.2.22.1.

It is easy to find on various apk sites , just type deezer older versions on your browser.

After you install you should disable automatic updates on google play store because it will update on new version that has issues.

Rudi what do you mean by Android player update later this year?

Hey @dixon do you have an SD card?

I meant that @Beco despite our following app updates, we're actually working on renewing our player. Without going into much unnecessary detail, we made one priority in 2021 to drastically improve the reliability of our service, due to the feedback for the past couple of years. So the work takes several months but then pays off in the long run 

Hi Rudi,

No SD card as the phone has 256gb as standard. In the last day it hasn't been so consistent but still happens after maybe between 4 or 5 sounds then struggles. Mainly using flow playlists

Thanks again

Dan

Same issue on Pixels 2,3 and 4. This is beyond frustrating as it will play a few songs and then stop. I have been a religious Deezer customer and often recommend it. Been having issues for months if this continues I'll be switching to Tidal. Very recently it no longer plays flow/music through voice command on Google Assistant on Sonos speakers. Not sure if it's a Google update or a Deezer one. 

Hey @Aroth 

Sorry that's happening.

Could you please let us know your device model, OS and Deezer app version? We might be already working on a solution.

About Google, we're working with them to improve this 

Love the workaround @dixon amazing! 

This is what our community needs, and Deezer too!

If an opportunity comes up, I'll let you know 

Reading all the threads and many replies on that problem (that I also have) the best solutions seems to be to:

• make sure you're connected to a wifi network
• uninstall Deezer
• install something else

Hahaha that's always an option for any app @fxsp not sure if it's the best one! 

Would you mind sharing what you've tried and more specs about your system to see if we can help?

We're improving the Android app quite considerably this year, but work isn't finished yet. We also introduced specific error messages, so that we can target troubleshooting tips to the right issue, for example 

Can't they just put a code that detects when Deezer goes offline and play just the downloaded songs? Is it that hard? I half-downloaded a playlist because of my lack of space on my phone and I get the message "failed to play" "you can't access the content as the app is disconnected". It seems like the queued songs in online mode are still in the list when I switch to off-line. 

@Rudi I’m using the Android app.

Often I’m playing 1 song on repeat forever that I have downloaded. And still playing stops all the time (sometimes after 10mins, sometimes 1 hour ...).

Also playing often stops and I have to get out the phone, open the app and press “retry”. Really? Can’t Deezer just retry 3 times on its own and then skip to the next song if it fails? At least make that a setting.

I emptied the cache but it didn’t help at all. I don’t think re-installing and all the other steps will make any difference.

Thank you for your feedback and detailed info given here @Abner Galaviz Garcia @fxsp we're actually working extra hard this time of the year to fix and improve the performance of our Android app.

Can I have the Deezer app version you currently have installed?

dixon wrote:

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

Thank you very much for your advice.

It helps me.
Just after changing configuration I propose to restart a mobile phone to make sure that cache is reconfigured.

Hey @Zoy Brik Tverskoy 

You're actually right about that. I recommend restarting the mobile for the changes to take proper effect, yes. Thanks a lot for sharing your experience with us!

Same problem. Error MS2004 on random albums/tracks. What I already tried:

• give more space to the cache;
• reinstall app;
• give less space to the cache;

Xiaomi Mi8.

I’m very very tired of seeing “brand new features with super-duper mood recommendation that allows you to listen even more pop charts from 2000-s” but having at the same time buggy basic functional. It makes using app unpredictable and as many other people here, I’m not sure that I want to continue my subscription.

It’s the same for me on our family account - and this is NOT an issue with the phone or its settings. It’s happening on my phone, on my two PCs (both on Windows and Ubuntu), in all possible browsers and also in the desktop app. I’m tired of the support asking people about what phone they’re using, I’m facing this issue for a long time now (even on my previous phone) and I am losing my patience.

You get the error “Error MS2004” on your Xiaomi phone? Please make sure your smartcache is always at least half way through the bar. 

Which error message do you receive? “Error failed to play”? On your pc you are using the desktop app? 

Same issue happening here on computer . Fixed when I downloaded an older version, but I get the notification non stop to upgrade. Very frustrating.