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One Hit Wonder
November 14, 2023
Answered

Wrong account logged into on desktop

  • November 14, 2023
  • 1 reply
  • 67 views

I decided to set up Deezer on my laptop and since I am part of a family account I logged into the family account. Unfortunately I forgot that I have an independent account and now I cannot log into my independent account even though i know the e-mail and password. If I log out and log back in I am immediately taken to the family account without prompt to enter an e-mail or password and still cannot log into my independent account.

Best answer by Nina Nebo

 

Hi @Jordan Grobler 

Your independent account is now in Deezer family plan .
 If you will remove your independent account from your Family then you will be separated and then you will can log in with your e-mail and password .

 

check out in links below

https://support.deezer.com/hc/en-gb/articles/360007641517

https://support.deezer.com/hc/en-gb/articles/206096911-Delete-Or-Remove-A-Deezer-Family-Member

1 reply

Nina Nebo
Superuser
Nina NeboAnswer
Superuser
November 14, 2023

 

Hi @Jordan Grobler 

Your independent account is now in Deezer family plan .
 If you will remove your independent account from your Family then you will be separated and then you will can log in with your e-mail and password .

 

check out in links below

https://support.deezer.com/hc/en-gb/articles/360007641517

https://support.deezer.com/hc/en-gb/articles/206096911-Delete-Or-Remove-A-Deezer-Family-Member

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