About my Deezer

I have Deezer on PC and my Samsung phone. I have noticed that when I add songs to my favorite tracks and then reorganize them in a different order on my PC, they only play in the new order correctly on my PC, but not my Phone. My phone shows the correct order that it should be playing in, when I sort by default. But when I select a song, most of the reorganized songs play correctly but some of the songs don’t show up in the queue and it skips them completely. I had a LG phone before this and it had the same issue.  I have included and example of what the new order should be playing as and then what the queue shows on my phone when playing my favorite tracks. This happens to mp3’s, album’s, and regular songs. I do not have shuffle on. Has anyone else experienced this issue? Also the add to queue buttons doesn’t work for me when I play songs normally or in shuffle in the favorite tracks however the play next button does work. 

I recently lost my subscription due to a bank account closure and not paid. I logged in under an old account with a different email address and paid for it again. So now I have two accounts paying for both. How do I contact the accounts team or helpline?

Hi,I’ve used Deezer for about 10 years now. I sort all my music into playlists, and on the daily I simply click on “Shuffle” to play a random mix of my music, meaning I can go through my day without having to keep an eye on the app which is perfect for me.Lately this feature has been getting worse. Where I would get pretty much an infinite playlist of my music, the shuffle mix adding more songs at the end of the queue it would create, well it’s not the case anymore. It only creates a small queue, and once it reaches the end, it goes back to the first song or even just stops.Also, maybe even more annoying, when I click “Shuffle my music”, it creates a queue of NOT my music. 20 to 60 max songs queue of only artists I DON’T LISTEN TO, nor like. I don’t know where these songs are coming from. I could understand one or two songs being out of place but it’s the WHOLE QUEUE.I don’t know what’s up with Deezer at the moment but this is really annoying. I understand sometimes things change and i

It is beyond mind-boggling that Deezer has changed the way the sort feature works when you create a playlist and on your active playlists.  You can no longer sort A to Z.  I have over 200 playlists with thousands of songs. How the hell am I supposed to find anything , many people like me want to look at a playlist alphabetically and then tap on the songs we want to hear as we're exercising etc .  You have to use the ridiculous default of listing by album in a world where nobody cares about albums anymore... Only someone who is a very basic music fan and doesn't create playlists of any depth would ever make a change like this. This is a music service for music fans. How can you think this kind of thing is okay?!! Change this back Deezer and I'll work as a consultant for free, because I actually use your app....a lot. My lord!  

  When I open on Deezer desktop web an artist's discography, the albums are sorted by Most played.I want the albums to be sorted by Release date, so I changed that.If I click on one of the albums to open the songs and then go back to all albums in the discography, the album sorting goes back to Most played.I don't know why the Release date sorting option that I set doesn't remain ?  Has anyone else noticed this ?

Hey,  The admin of the family account shared a link but it doesn't work, I have an error message. We tried several times. Someone Can help ?  Thanks. 

Hi. I have a family subscription. My wife has an independent account. And I created another account for our kid, does she can switch profile to our kid profile? We cannot find this option in hers app she uses an android application 

Why does deezer have multiple feature differences per platform ? whats the logic behind it ?

Besteik heb een suggestie voor de wachtrij. Elke keer als ik mijn playlisten wil openen, komt er in mijn wachtrij allemaal muziek in te staan die ik zelf niet heb aangevraagd. Als ik dan van mijn andere playlisten muziek wil luisteren en in de wachtrij wil zetten. Komen die helemaal onderaan te staan. Waarop ik dan uren op kan wachten tot ik dat nummer kan luisteren. Ook blijven de nummers die erin staan, staan. Waardoor je ze handmatig allemaal moet verwijderen (wat best veel werk is als 1 playlist 200 nummers heeft en deze allemaal ongevraagd in de wachtrij staan). Als ze in de wachtrij staan zouden deze ook automatisch verwijderd moeten worden, zodat jij als luisteraar onbezorgd kunt blijven genieten van jou zelf gekozen muziek die je zelf in de wachtlijst kunt zetten.   Dus maak de wachtrij alleen voor de muziek die jezelf erin zet  laat deze nummers ook automatisch weer verwijderen  kijk af naar Spotify die doen dat al wel (en is mega gemakkelijk) met vriendelijke groeten Jana 

Hi. So I have Deezer taking over 26gb of iPhone storage. All my “favourite” music I have allowed to download on the setting provided…thinking that I can listen to this when I don’t have internet or service. Numerous occasions I have been caught with no service  (on plane, gym underground etc）How am I able to listen to downloaded music when I need internet to load all 3000 songs first. Am I doing something wrong or?

Why is the search function not available on downloaded music anymore when offline on IPhone app?

I never received my month recap

Поиск на главной странице жёстко глючит уже второй раз. Вместо российский исполнителей выдаёт арабских. Кто с этим сталкивался?  

I’ve turned off all in-app notifications but am still getting pop ups promoting Deezer features like collaborative playlists for new years.

UPDATE🚨The service is up again and can be used but you may need to log out of the app and back in again for it to work. We will continue to monitor the situation. Please do not hesitate to reach out if you should encounter recurring issues. Thank you for your patience ------------------------------- We have identified the underlying cause of the outage and are working on a resolution. While Deezer is up again, you may still experience some disruption while our technicians work to restore normal service. Thank you for understanding-------------------------------We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content. Please bear with us while our teams are investigating this issue.  Apologies for the inconvenience.

I just registered for Deezer Family plan, we are from Canada and all live together.Initially, I attempted to register my fam while we were vacationing in the USA, it was a disaster. All that is behind us and the registration while we were all together back in Canada went OK, however I was told by a Customer Service agent from Deezer that, as a Canadian family, if I were to travel to the USA, Deezer would outright stop working for us.Is this true? does Deezer only work in the country you have been registered?

Hola. Hace unos días atrás realicé la compra de mi paquete deezer. Pero no se si fue un error en el proceso de inscripción, ya que hoy recibí un cobro por valor de $130 dolares. Y el plan que necesito recuerdo que tiene un valor de 6 dolares aproximadamente. Podrían apoyarme con el cambio de mi cuenta y el reembolso a mi tarjeta para poder realizar el cobro correcto. Muchas gracias de antemano. Quedo a la espera de sus comentarios .

Hello,i didn't get my december recap and i don't know if it's normal because you haven't sent it yet or if i didn't get it and for real it's one of the things i like the most haha ​​so please can i get an answer soon?thankshave a nice day

I didn’t recieve My Deezer Month for December, even though I’ve recieved it every month for the past two years. I just noticed that I didn’t have my notifications on anymore since I just got a new phone, so that’s probably why. But is there any way to still get the stats for December? I would just love to see them!

Hello, I didn’t receive my deezer month yet, i don’t know if it’s a problem on my part but I really look forward to it every month, i love stats (not in a weird way), so please send it to me😔😔. Thank you!

I was trying to use this subscription but I need my money back 

How cab I listen to live concerts on Deezer? 

Laptop with deezer is connected to stereo.  I can only stop, skip and play the music I selected on the laptop, i cannot change the music via deezer connect on my telephone. Is deezer connect broke or do I something wrong?

Bug: When the width of the page is reduced and then set to normal, the song title will be doubled and will scroll even if there is enough space to display it.Intended behavior: The title should only scroll if there is not enough space to contain the whole title.Platform: Firefox, LinuxThe title is doubled after performing the procedure belowVideo: https://files.catbox.moe/io12e6.mp4To reproduce: Play a song with a long title, then reduce the width of the page. Increase the width back to normal, then play a song with a short title. The title will be doubled and will wrap in the scrolling element.

Hello everybody,Happy new 2025 year, I wish you good health and all the best in your life.Now to the question part. I have 2000 favorite playlists and I can’t see them at all in all my DAP, including Hiby RS6 and R6-III.Does it happen because I have too many of them?How can I solve this issue? Will deleting most of them help?